Re: Having trouble activating your Creative Cloud subscription in trial applications?

I get an "Internet connection required for subscriptions" error. And yes, I'm connected to the internet, but I am behind a pretty mean firewall. Product Updates can see my proxy and download, but Activation can't?

Our IT guy talked with an Adobe guy for a while, and they determined that the proper ports are open, but it's still not working. Here's another question from him:
it looks there communication needs to translate on port 80 to make to work behind the proxy .. can you check if they can do that or find alternate protocol that can transverse traffic on port 80 – because the web-proxies do not understand anything other than port 80 ..

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I am having trouble installing Adobe Creative Cloud on my windows 7 laptop

I am having trouble installing Adobe Creative Cloud on my Windows 7 laptop; i keep getting an error message
this is what I get
-- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} ----------- ERROR: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Mylenium

If you mean you are having trouble activating your iPhone after updating to iOS 6: iOS 6.0.1 Generally this is a sign that the iPhone had previously been hacked/modified/jailbroken and the update relocked it to the original wireless carrier. If this

If you mean you are having trouble activating your iPhone after
updating to iOS 6:
iOS 6.0.1
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
My phone is from USA and unlocked version and I paid 750 USD.
Where did you acquire this iPhone?
USA
What wireless carrier did you use before this problem?
I used BSNL - India previously. After I get problem, I used Mobily -Saudi Arabia again I got problem and I am trying to use Airtel - India.
Does the app Cydia appear on your iPhone?
What does It mean?
What does it say when you look at Settings=>General=>About=>Carrier?
Airtel 13.0

It would be better for troubleshhoting if you posted back to your original question.... here

I'm having trouble updating the Creative Cloud.

I'm having trouble updating the Creative Cloud. I can see that there are 21 updates but every time I try to install them I get an error (49).

Without system information nobody can say anything. Generalyl you may need to run the Creative Cloud Cleaner Tool, reinstall the apps and try again.
Mylenium

I am having problems activating my Creative Cloud application

Creative Cloud member. Since one month, several times a day I had to activate my account. Strange, but not a big deal, It was working anyway.
2 computers : desktop and laptop.
Today it's not the same, I get an error message on the desktop while I try to type my password : "ERROR There was an error with this action. Try again later. 5c9136ff-c019-4fb4-908a-1ed865fe88be" .
Now, I can't open any of Adobe products on my desktop (still ok on the laptop). And I need to work on projects, clients are not patient. ("sorry, I can't activate my adobe account" is not a good excuse..)
What can I do ?

Branched this to a separate discussion as the previous discussion was regarding perpetual versions of the products and not associated with subscription based activation.
Gyomh have you contacted our support team? For subscription based issues it is best that your account be reviewed first to verify that your subscription is still active. Due to the public nature of this forum this will not be possible within the forum.
Beyond that I would recommend reviewing Sign-in, activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6 - http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html and Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
Your error is a bit unique however which is why I recommend contacting our support team to verify the status of your subscriptions. You can contact our chat support at http://adobe.ly/yxj0t6.

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

I'm having trouble updating the Creative Cloud desktop app (Error code: 62)

I'm having trouble updating the desktop app. The application updater says its error code 62.
Running on Mac OS X 10.9.5.

Hi yongteck,
Please refer to the help document and thread below where the issue has been resolved:
1. Error "Failed to Install" Creative Cloud Desktop application
2. Why do i keep on getting error 62?
Regards,
Sheena

How do you cancel your creative cloud subscription?!

I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage. I'm not given an option to cancel or delete my account.
I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).
I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

WHY AM I HAVING TROUBLE DOWNLOADING THE CREATIVE CLOUD APP?

Hi folks,
I purchased the creative cloud desktop app through a university web site. The app is on my desktop but when I try to download it, it freezes about 1/16th of the way through. I've restarted my computer and tried it multiple times. No error message---it just freezes.
I have a 40year old Macbook Pro, 4 GB memory and 2.4 GHz processor. I MAY be close to my storage limit but have received no messages to that effect.
Any advice?
Many thanks,
NG

NG please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

I am having trouble downloading my creative cloud, the app keeps closing on me

my creative cloud app fails and closes everytime i try to launch it. Please help me

Sofialunsford do you receive any specific error messages? Which operating system are you using?

I'm having trouble downloading the Creative Cloud and I think it many be a problem with my internet speed. We have a cable wireless modem.

I am trying to download the Creative Cloud with Photoshop and Lightroom. It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again. What am I doing wrong? Could it be that I am using wireless?

Hi Rickeee48,
May I know what is the error you are getting when you try to download Creative Cloud. Also you can follow the below link it may help.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Prabs

Creative Cloud Subscription now Trial?

Hi, I subscribed to Creative Cloud July 13 for $29,99 a month (1 yr).
Since today August 7 all apps are opening as TRIAL.
Why?
Thanks

See http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Having trouble activating CS2 Creative Suite

I've been trying for weeks now to activate my software but i'm just no getting anywhere, i have contacted Adobe via Chat and all they keep giving me is this link
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-act ivation-end-life.html
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
I've followed the instructions on it and when i get to the end of download it comes up saying "The installer could not start because of the following reasons: Missing or invalid personalization Information or Missing resources libary.
I contacted Adobe again on at with the above but they say because the software is so old they cant help and have told me to come onto the forum to see if someone can help me

you when extract those files they, by default, extract into different directories. they should be in the same directory.
so, to remedy, move the extracted files to the directory created when disk 1 is extracted.

I am having problems activating/signing up for a Creative Cloud subscription

yesterday it took 46 minutes on hold for tech support to answer.Tthen two hours later after melicious tools bars were inapproporiately installed by your techs, I was told that the file must be corrupted. another 4 hours to download by DSL! Your "Cloud Servers" will not allow registration today and your phone lines are busy today and will not ring thru. What $#%%%@@#$%^ kind of support is this!

Moving this discussion to the Adobe Creative Cloud forum. Synergisticx have you been able to successfully sign up/activation your Creative Cloud subcription or are you still experiencing difficulties? Are you receiving a specific error message?

When Creative Cloud Subscription Ends

I have the CS4 creative suite and just want to upgrade to CS6 after effects. If I buy a month of creative cloud to upgrade to CS6 will I lose the software when the month ends? I really just want after effects CS6 and want to know the best way to do that without having to join creative cloud forever.
Thanks

Adobe still sells perpetual licenses of CS6. I advise you to get one until you fully understand the full implications of going cloud-only. Since this is the AE forum, here is the most germane implication: any project file created under AE Creative Cloud can only be opened by AE Creative Cloud software.
Adobe is cutting people some slack by allowing current CC project files to be opened in CS6. However, that WILL NOT last forever.... and at the moment, no one is saying how long that access will last.
Thus, you have a choice to make: keep up with After Effects in the Creative Cloud by paying the monthly fee, or eventually risk losing access to your project files should you ever decide to discontinue your Creative Cloud subscription.
Hence my recommendation.

Re: Having trouble activating your Creative Cloud subscription in trial applications?

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