Re: Help ! ADSL IP Profile Stuck at 2Mbps

I am having the same issue but the contact me link is no longer working
I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile
"I AM GOING TO SAY THIS AGAIN MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps there is a link on your forum deating this open reach need to reset my stuck profile"

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Help ! ADSL IP Profile Stuck at 2Mbps

Hi,
My BT broadband speed has been stable at around 7Mbps installation in October 2013. About three weeks ago my download speed dropped to about 1.92Mbps - I have been through all the appropriate tests using the master socket with numerous devices - all show the same download speed.
It appears that my IP ADSL profile is stuck at 2Mbps ! Please can the mods assist ?
I logged a fault with the offshore guys a week ago but they do not seem to understand the issue - simply repeating the fact the DSL conection rate is 8.13Mbps. This does not help if IP profile is set to 2Mbps.
The link has been stable for 7 days (after they requested a Home Hub reboot).
Details below - thankyou.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
7 days, 20:42:41
Downstream:
7.938 Mbps
Upstream:
448 Kbps
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
TCP/IP settings
Broadband network IP address:
86.142.45.241
Default gateway:
217.47.23.147
Primary DNS:
217.32.171.22
Secondary DNS:
213.120.234.34
Solved!
Go to Solution.

Certainly looks stuck with 7 days connection time mods will post a contact us link when they read this - tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Speed / IP Profile stuck at 2Mbps

Hi There
Same old problem:-
Profile seems to be stuck at 2mbps
Tried connecting to real master socket
Tried quiet line test - seems ok but I have nothing to compare it with no real noise a few crackles but that was it.
Results
26/08/2013
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 0:32:00
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
8.4 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 6.5 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
35 / N/A
HEC Errors (Down/Up)
N/A / 15
Error Seconds (Local)
25
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Any help would be appreciated - is it worth trying to get the profile reset?
Regards
Paul

Hi Paulsa,
Thanks for the post and welcome to the forum. I'd be happy to help with this.
Please drop me an email and include your account details and link to this thread. You will find my contact link under the 'About me' section of my profile, just click on my username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Is my IP profile 'stuck at 2Mbps?

Hi! Hope you can help me.
I am on unlimited BT broadband and always used to get >7Mbps using the BT speed checker.
For the past fornight however I have been getting <2Mbps.
My connection info and results of a speed test are below.
Can you do something to raise my IP profile speed please? I think this is the problem... I have a quiet voice connection.
Connection information
Line state:
Connected
Connection time:
3 days, 05:03:40
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
10.3 dB / 21.0 dB
Line attenuation (Down/Up):
35.0 dB / 19.5 dB
Output power (Down/Up):
19.8 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
1666 / 24
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3419 / 11
Error Seconds (Local/Remote):
0 / 0
Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

looks stuck
mods will post a contact us link when reading this
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help! IP Profile stuck at .5mbps download, .83mbps...

Hi everyone!
I'm hoping someone can help me- about three weeks ago my phone went dead, and after more than a week of being messed about (including an engineer being supposedly "booked" and then not turning up due to an office error!) the faults (there were four) were fixed. I now have a working phone, but my internet is still unbearably slow. I used the BTW performance test (I'm a Plusnet customer)and it tells me that my IP profile is a measly .5mbps download and .83mbps upload. I think it must be "stuck" at the speed it had to run on while I only had the adsl line working-but how do I get it back up to its old speed-it used to be at least 4mbps download!
I'm hoping that someone, perhaps one of the mods, can illuminate me...
Thanks!
John Jones

as a plusnet customer you need to post on the plusnet forum nobody from BT Retail our ISP will be able to help you
however as you are on adsl2 your profile is not stuck as it changes as and when your connection speed changes. your problem, without seeing your stats, appears to be all the problems with your line have resulted in a very low connection speed and therefore a low profile. It should correct itself automatically with your noise margin dropping and your speed increasing - this could take 3/5 days
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Payload variables not working & Profiles stuck on 'Sending'

Hi all,
I've been trying to use Profile Manager to specify user e-mail accounts on Mac devices (eg, MacBooks) but I've been encountering a couple of problems. I've tried searching around and didn't find any answers.
First of all I'm running the latest Mountain Lion Sever. All clients have up-to-date Mountain Lion too.
Problem 1: Payload variables not working
I'd like to automatically setup Gmails on the MacBooks. Now the users' email addresses are already set to their gmail accounts. So all I have to be able to do is use the %email% payload variable as the username when I go set up the (IMAP) mail accounts in the Profile Manager. However, when I download the profile to the device, it does not convert the payload variable; ie, it tries to log into gmail with the username '%email%'. Other payload variables do not work either.
Oddly enough, the payload variables work as they should with iOS devices...
Problem 2: Profiles stuck on 'Sending'
After enrolling the devices, it seems a hit and miss whether the MacBook downloads the correct profiles from the server... Is there a way to force on the MacBook to update/refresh its profiles? Also, when I update profiles within Profile Manager, the changes are pushed to iOS devices fine but not to MacBooks. Those tasks are all stuck on Sending... Logging in, restarting etc. sometimes helps but not always... Is there a reason why?
Thanks in advance.

Same problem here. Some profiles are being sent, some are stuck on the server. I have no idea why this difference.
Any luck solving the issue?

IS my BT IP profile stuck at 2000kbps?

Hi I have been on BT Broadband Option 3 continuously since early 2006 at the same address, and in mid-2007 I got BT Vision.
For as long as I remember (certainly over 1yr), my connection shows as: 448/8,096. I know as I go into the settings once every 2 weeks to activate/deactivate wireless and use my laptop.
I recently noticed that my neighbouring flats (live in central London) all get higher speeds. For the last few days I ran the speedtest. Below are the results, always very similar.
Could it be that I have a "stuck" IP profile which only allows 2,000kbps ???   If so what is the best way to sort this out without having to spent days on the phone?
Any help greatly appreciated.
Thank you
steve
Best Effort Test:
Download speed achieved during the test was - 1827 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Assured Rate Test:
Download speedachieved during the test was - 1188 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps
Router Stats [homehub1]
Uptime: 2 days, 5:12:28
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [MB/MB]: 287.37 / 299.08
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 12.5 / 23.0
SN Margin (Up/Down) [dB]: 29.0 / 13.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 2,498
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

Thank you for your very prompt reply and advice.
I don't think waiting for 1-2 days will do anything really, my internet connection is as fast as it's always been.
I didn't run the speedtest because I noticed a temporary drop in speed as you suggest, just that I happened to be at the neighbouring flat and used their computer and the internet was flying!! They are on the same BT package. I got curious and used the speedtest and found out that my IP profile is at 2,000kbps, whereas the 'sync' speed is 8Gbps. I don;t know what my profile was in the past, as I had never checked before, but I remember for a very long time the 'sync' speed was always 8Gbps.
Looking online I found a series of posts from 2008 about people having their IP profile stuck (always at 2000kbps), and that it somewhat coincided with those who activated BT vision in mid-2007 (like myself), due to some kind of BT exchange software bug, and horror stories about calls to india without any result, and having a hard time to get their profile reset.
However I'm willing to follow your adivice and wait a few more days. (True, I disconnected the router recently to put another filter just in case, but genererally the router is on for months at a time.)
What I'd like to know however, is that if I'm always having   "sync=8Gbps, IP profile=2000kbps", /2008 bug, who do I contact?    Some of the information in the 2008 posts must be out of date, but they do mention speaking with BT Wholesale.
Does anyone know how to contact them? Do I need to have an engineer have a look at it, or can they do it remotely?
Thank you.
PS: I only have one socket, all the flats in the block i live look the same so suspect have similar wiring, and i live in central london so i imagine the exchange must be near.

BRAS profile stuck AGAIN =(

Very close to my exchange and regulary get near full 8Mbps from a very stable connection.
Looks like this weekend has seen my bRAS profile stuck AGAIN! =(
Speedtest results
Now the last time, took an age for the first line of BT tech "help" - so I thought I'd see if there was a less stressful way to get it fixed.
Any suggestions from the community?
Solved!
Go to Solution.

profile will only change if you have problems with connection and connection drops. the reason for the 3+ days connection is to ensure that line is now stable to avoid the same thing happening next again day and the automatic system should correct the profile in that timescale. normally if you drop connection and connects back at lower speed profile will drop almost immediately to correct value for current speed but when speed reverts back to 'normal' the profile on adslmax 20CN can take 3/5 days to increase.
the mods are the certain way to get profile fixed but you can try others
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help I just get stuck with the blank screen and the white circle

help I just get stuck with the blank screen and the white circle after i erase all content and setting
i dont know how to do pls help.

Try connecting the device to your iTunes library and restoring it. If necessary place the iPod into recovery mode using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock

Can i change ios 8 to ios 7.1.2 please help me my mobile stuck every time

can i change ios 8 to ios 7.1.2 please help me my mobile stuck every time
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No, there is no way to downgrade iOS.

Help! iTunes is stuck on Syncing Artwork to iPhone (Step 6 of 6).

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Profile stuck again...

Ok..the electric blinked a couple of times this morning in the torrential rain...profile stuck again..I'm fed up to the teeth with this s**t...
CraigS (one of the mods) emailed me yesterday to inform me that my profile was being "rebuilt" (whatever that means)...everytime I even have the slightest resync my profile is stuck on the banded 2000kps and has to be manually reset...
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4640 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
It's giving thunder for Thursday so, no doubt it will be another disaster...can I have it reset please?
BTW...why is DLM CONSISTENTLY failing?

Thanks for the answer Craig...I have had a long term problem with REN...after spending much time on this forum debating it with a certain RogerB, we decided it was caused by an ovehead mains 11kv line which supplies a steel manufacturing business...this line (switches ?) at times and the hum from from it interferes with my broadband..
Like this Daily...[IMG]http://i858.photobucket.com/albums/ab141/dolmenman/Rx_Noise_margin_dB-2010Apr30-1533.jpg[/IMG]
Unfortunately, I'm not rich enough to take on the power company (or the structural steel works) so when my noise margin (ineveitably) rises to 15+dB I forcibly reduce it with a telnet cmd using the routers broadcom chip...
Normally by balancing the two (with a 8dB over head on a 53dB loop lose line) I can maintain a 4500kps+ sync for weeks..
If, on accasion, have have a powersupply issue, or a thunderstorm, I can usually "twiddle" with things and be back to a 3-4 meg connection in 12-36hrs
Unforunatelly, I no longer seem to be able to do this as ANY disconnect IMMEDIATELY puts me on the 2 meg banded profile...
PS..we need RogerB back on the case

PLEASE HELP! I am stuck on the OSX Utilities Menu.

PLEASE HELP! I am stuck on the OSX Utilities Menu after trying to reset factory settings by going to Disc utilities>Macintosh HD>Erase. Then was prompted to go back to OS X Utilities menu and select reinstall OS X Lion but it says it needs 2gbs data after trying to reinstall. Now I'm stuck on OSX utilities menu and can only use internet through Get Help Online option. I do not have any installation discs so im stuck. PLEASE HELP!!

OS X: About OS X Recovery - Apple Support

I.P Profile stuck yet again at 2Mbps

Hi,
I have had this problem 3 times in the past 6 months and its getting pretty tiresome.
My I.P profile is stuck YET AGAIN at 2Mbps. Please can:
1. Reset it back to my normal speed.
2. Give me any advice as to why it keeps happening.
I have heard that it could be down to having to restart the homebut, but I only do this maybe once every 2-3 weeks when the wifi decides that nobody should get an I.P address...
Here attached is the Wholesale test and my HomeHub 2.0 uptime.
Kind regards,
Alex

this is normally caused by your line dropping connection or manually resetting a few times in a very short period and on one of the resets the connection speed drops low that correct profile is 2mb then you reconnect again and get your normal 8128 connection and your profile should correct itself automatically in your case it gets stuck
mods will post the contact us link again
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IP Profile stuck! Please help!

Hello,
For some reason my IP profile has lowered and is stuck. I've not had any problems for the last year, but 4 days ago my IP profile dropped to 2000Kbps and hasn't gone back up yet. I've spoken to bt help, but both the people I spoke to didn't seem to have a clue about IP profiles and it is so hard for them to deviate off their script. I've posted my stats below, can you see any reason why my profile won't go back up? It's only been connected for 11 hours as I swapped filters then. It was connected for 4 days prior to that with the same stats and my profile never went back up. Any tips on how to increase my IP profile?
Thanks!
Line state
Connected
Connection time
0 days, 11:37:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
7.4 dB / 24.0 dB
Line attenuation (Down/Up)
15.0 dB / 7.5 dB
Output power (Down/Up)
17.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
2 / N/A
HEC Errors (Down/Up)
N/A / 5
Error Seconds (Local)
2
ript.

Hi Ponomis,
You were just short of the 5 days threshold. You're connection must remain stable for 3-5 days to allow the IP profile to increase. As you swapped the filter, you've now reset this time . BT will only accept a fault after the 5 days has been up. Once thats happened, post back on here and we'll link you to contact the mods.
Regards Edd
Check your Line
BT Speedtester

Re: Help ! ADSL IP Profile Stuck at 2Mbps

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