Re: Help! Cannot remove unavailable item in cart, can't check out!

I am having the same problem. It's been an issue with the same unremovable item for over 2 months. The solution here did not work. The problem occurrs on every computer I use. I cannot make a best buy purchase using my account.

Hello turfbag,
Well, that’s not very nice of our website. I order things online all the time, but it would certainly complicate things for me if something was in my cart that wouldn’t just go away! I know I wouldn’t be happy with this, so I do want to see how I may help you with this.
There are certainly things you can do that may help resolve this. Normally, I’d suggest these steps in the order listed:
1)      Log out of your BestBuy.com account
2)      Clear all cookies, cache, and history information from your browser
3)      Add the item you’re wanting to purchase to your card (currently as a guest)
4)      Go to the checkout page and login to your account as a returning customer
5)      Attempt to remove the previously unavailable item if it’s still there.
It sounds like you’ve already attempted this procedure and were unsuccessful though. From here, there really isn’t much else we can do other than trying another browser or using our app using a smart device. If these options don’t work, we have three ways in which you may still place online orders with us.
1)      Check out as a guest on www.BestBuy.com
2)      Call us at 1-888-BestBuy to place orders on your behalf
3)      Create a new online account using another email address you may have
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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Re: Help! Cannot remove unavailable item in cart, can't check out!

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