Re: Help from one of the BT Team? Billing Issues

Feeling cheated by the customer services after trying to negotiate a discount to stay with bt I was offered a reduction in price and it all sounded good so went ahead. Then in the middle of the next week received an e mail saying my cloud space was reduced from 50 gb to 5gb. Being away from home working thought it strange so when I returned at the weekend discovered on booting my home pc that I had no net protect either. On checking the broadband packages I realised I had been reduced from a full option 3 totally unlimited package to a new totally unlimited broadband package. Surely the discount I arranged should have been on my existing package deal and at no time was I advised that I would lose benefits. I tried to cancel one week later but was dealt with aggressively by the cancellation department. So after at least 35 years as a bt customer I will be leaving next year.

option 3 no longer sold
this is the options on renewal  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
if you want to change then phone the options team 0800800030 and complain that you were sold the wrong packages - probably the 'extra' is the package equivalent
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