Re: Help! "Reload software error 507" Message on Blackberry Tour?

I attempted to follow the instructions of mohrayma, but when the program got to reconnecting with JVM I got a whole new error message. "Application loader was unable to connect with the devise". Though I hadn't moved the cord or devise I continued to get the error message when i repeated the steps. What am I to do?

Hi,
Your device is what we refer to as "bricked" or "nuked." Fortunately, there is a fix. Follow the instructions from Crackberry at http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry for restoring your device's software.
Doc

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Reload Software Error

My blackberry Tour9630 is not loading any longer, it just displayed "Reload software: 552" and hang there. Please what can I do?.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Reload Software Error 552

HI,
I have been using my Blackberry 8900 for more than 18 month and never had
any problem.
Today I went to Blackberry apps and downloaded the Blackberry protect software, while the download was going on, the mobile got off automatically and post that neither its getting on nor I am able to connect it to my
Desktop manager (latest version 6.02). It shows the error as Reload Software 552.
I need to fix it at earliest as its hampering my work, any help will be highly appreciated.
Thanks,
Rakeshh

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB18751Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Help reload software 552 !

Hello ! It is the second time my blackberry 8520 does the "reload software" problem.The first time I updated the OS cause the pc recognized my device. This time it doesnt ! I've tried to remove the battery ,put it back on but nothing works . Could it be cause the device isnt charged enough ?
Thanks in advance

is that there are times when we download and install a specific os to install on our blackberry, no matter the method we use
(destokp manager, apploader) wanting to load the os, it turns either dm or apploader does not recognize that you have installed on the pc therefore can not perform the flash, if it is true and you know you have to delete the vendor file
(C: \ Program Files \ common Files \ Research In Motion \ AppLoader),
it is also true that there sometimes that is not enough, here is the explanation of why, in fact there are two vendor files, which are installed on different routes, we have to do is simply delete this second vendor file and thus must go to this path
C: \ Documents and Settings \ Administrator \ Application Data \ Research In Motion \ BlackBerry \ Loader XML
(before should go to tools, folder options, view, and enable show hidden files and folders, if they do not be able to visualize this)
then delete it, ready to try flashing again, this time if your will be recognized, regardless of the method that uses luck I hope will be useful
more
http://supportforums.blackberry.com/t5/BlackBerry-Bold/BB-Bold-9700-update-problem/m-p/2558925/highl...
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Someone please help me!! i'm tryin to download software 5.0 on my blackberry tour 9630

Hi can some please help me i'm tryin to download software 5.0 on my blackberry 9630 i see it as an option in my desktop manager but everytime i click next it just won't start the upgrade!! why??? please someone help thanks

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Error Message 507 while reloading software

I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data on my bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start repairing but after sometime it showing the same error " Error 507 reload software"
PLEASE HELP... I really don't know to do next or how to fix it up ?

Hey rakesh85,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9300: Error 507 then 561 but can't reload the software

Hi, so my Curve 9300 has a white screen indicating an error 507.
I followed the instructions on the website and when I connect it to reload the software, the error number on the screen's device changes to 561 and a window opens to tell me the desktop software can't communicate with my blackberry.
It suggest me to update the software on my blackberry?
When I accept, it asks me to confirm the repair of the device.
Once I clicked on repair and wrote in my password it simply tells me that there are no available updates of BlackBerry Device Software at this time and to put in my email so they can warn me when a new update comes out.
I don't need to update the software obviously, just to reload any version of it so my phone can work again.
If anyone experienced this or knows how i can solve my problem, please help
Either way have a nice day!

Hi cm1111
Welcome to BlackBerry Support Forums
As we all know error 507 means there is no OS installed , If your device is not detected then you can try the Application loader to load the OS :
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader.
or You can try this : How do I wipe the BlackBerry using Jl Cmder? and What to do next if Jl Cmder will not connect and wipe .
Prince
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Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Error Message : Reload Software 513

I know various people are going to direct me to previous threads and topics about this, but i can assure you that ive checked and scoured the internet to no avail.
To cut a long story short, I plugged my Curve into the computer, it asked me for a device password, i didnt know what it was, i tried various things, and due to my stupidty i entered the wrong password 10 times and didnt take none of the warnings seriously. My phone then wiped itself and left me wit the message Reload Software 513
After searching for a solution for this, i didn't really have much luck. Mainly because the desktop manager i was using (v4.7) was different to the one other people had used and even different to the one a KPB was showing me on the solution centre bit.
I got off the phone to an 02 helpline who then tried to instruct me the same way this website had tried too. They think the problem is because i do not have the latest Desktop Manager V5 or something.
If anyone can talk me through what to do, or has any help, it would be greatly greatly appreciated
Solved!
Go to Solution.

No, sorry, I don't know why I assumed you had an 8320 Curve.
I have edited my post above to the 8900 link and software.
Forget about the 8320... my mistake (though it would not have loaded to your 8900, so no worries there).
Download the OS. Find the downloaded *.exe file and double click on it to install it to you PC.
Follow the directions in the link... step by step.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Unlock blackberry device and reload software 507? HELP!!!!???

When i connect my phone to my laptop it connects me straight away to my blackberry software on my laptop, once connected it tells me to update my phone, so i click update and it then it brings me to a screen thats called unlock blackberry device ,then it askes me to type in my password, i don't know my password, also alot of people are saying the password is stored on my phone but when i swich on my phone it comes up saying reload software:507.
I do not no what to do please someone help me!!!!

H_xox wrote:
i'm not to sure because i purchased the phone online 2nd hand.
A
I asked, "Has this BlackBerry worked correctly for YOU in the past?"
lol, ok. So the answer to my very specific question is, "No". You bought a second-hand, used BlackBerry, and as far as you know it might have been broken and not working for the seller. Personally, I would recommend you get your money back from the seller, and return the device.
Otherwise, you need to deal with ONE issue at a time. First, you must load the operating system.
See the link below for the download, and follow these simple installation instructions.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
https://www.blackberry.com/Downloads/entry.do?code=5D6646AAD9BCC0BE55B2C82F69750387
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Reload Software 507 - stuck at connecting to boot rom

1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
I've been stuck at this process for too long and decided to post here for help.
Is there any solution for my device.
Thanks!

Hi vatsal
Welcome to BlackBerry Support Community Forums
You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
What to do next if Jl Cmder will not connect and wipe
If that fails then as a last resort you can try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Please try it and let us know.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Protect & "Reload Software: 552" Message

In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour. Has anyone else had this problem with Protect and what is the solution?

Hiya!
I myself cannot use BBRY protect unfortunately (IT policy restriction)
but I thought I would give you this in regards to your error
http://www.blackberry.com/btsc/KB18751
It isnt very helpful, but at least you know.
Sorry mate!
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Reload softwares 513, help!

Hi, After 3x wrong password, device wipped and error on screen reload softwares 513 I have been searching an trying for hours now and all the steps described don't work - - installed version software and device - BUT no option available to update software in manager - when trying to connect to device, get always error message that software cannot communicate with BB can you please help! Thanks, Bram

Hi
You don't mention what version of the OS or DTM you are dealing with. We can deal with that after finding a solution to the new issue of the PC not recognising the BB.
Make sure that you are using a proper data cable, preferably the BB one which came with the device. Many cables - which look the same as a data cable - permit charging only.
Next, after confirming that the cable is satisfactory, ensure that you are using a known good USB port on the PC. Not all ports are connected to the board inside the computer.
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Re: Help! "Reload software error 507" Message on Blackberry Tour?

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