Re: Home Sharing drop out with Apple TV2

I, too, am having a similar problem, but it seems to be slightly different from what most people here are experiencing. When I go to watch purchased content, my computer shows up but my it registers nothing in my library. Then, on my mac, I turn +Home Sharing+ off and then on again and everything shows up again for a while. However about five to ten minutes into watching the show, it stops and everything seems to have disappeared from the library again. Stop+start +Home Sharing+ again and it comes back.
Wash. Rinse. Repeat.
I'm running iTunes 10.2.1, OS X 10.6.7 and the latest iOS on the ATV. My wireless network (which everything is on) is managed by an Airport Extreme.

Had the same issue this AM trying to stream tunes from iMac to TV2... dropped the connection about 3 songs in and kept skipping to the next song, would play it for about 45 seconds then skip to the next song. Very weird, but in searching the forum, I found a guy that said if you turn off the screen saver (set it to NEVER) and the sleep option (again, set it to NEVER) then all should be fine. So far so good... playing thru and has been for the past hour. Until an update comes out, this is the best fix for me...

Similar Messages

Network drop out with Apple TV2

OK, so let me describe the situation and symptoms that I am currently experiencing....
Recently I just purchased a MacBook PRO and so with that wanted all the accessories etc. etc. Just a couple of days ago purchased an ATV2. It sets up on the network fine, can see my computer and library all fine. I can stream from YouTube on the ATV2 and also watch trailers etc. However, when I goto my library and select something like a song or a movie, it loads... brings up the next screen, which is like the now playing screen, then goes back to the main menu page detailing that the ATV2 is not connected to any network... happens every time, I have not been able to listen to or watch one single thing. Really got me stumped.... would love some suggestions....
MacBook PRO - 2.3 GHz Intel Core i5 - 4GB RAM, 1333 MHz DDR3 (MAC OS X - 10.6.7)
Apple TV V.2 - OS 4.0
Router is a D-Link - DI-524 - Air Plus G - 802.11G - 2.4GHz Wireless Router

I'm going to update the ATV 2's OS from 4.0 and go from there..... after reading a few different threads in the support forum, it seems not to be a router or network issue.... would still love to know and here any insight from people that have experienced this problem and what they did to get through... thanks

Home sharing drops out about once an hour

Hi I have a brand new, week old 3rd Gen Rev A Apple TV and about once an hour the home sharing drops out stopping whatever we are watching.
Router is a netgear cg814wg v3 located about 15-20 metres away from the Apple TV, Computer is running iTunes 11.4.0.18.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

Home sharing stops working with Apple TV after about one hour.. Apple TV drops my MAC and says Home Sharing not available.

Hey there, Ihave the latest firmware update on my Apple TV 2. I have Lion with latest updates installed.
I have home sharing turned on in iTunes 10 no issues their
Network is set up as such.. Apple TV hardwired with Ethernet Cable, MAC where iTunes resides is WiFi on a dual band wireless N network. No dropped connections, network showing in perfect connected status.. All other home networking functions working perfectly. No wireless or ethernet disruptions.
Apple TV works perfect for about one hour then all of a sudden stops and says home sharing is turned off.. but it's not. Double checked iTunes on the MAC, home sharing still set up no issues. I restart iTunes.. does not help, reboot MAC does not help. Reset Apple TV doesn't help.
About an hour later, home sharing shows up in Apple TV again..
Anyone else experience this? Any thoughts as to why Home Sharing on the Apple TV stops by itself when no changes are occuring?

Hey there, Ihave the latest firmware update on my Apple TV 2. I have Lion with latest updates installed.
I have home sharing turned on in iTunes 10 no issues their
Network is set up as such.. Apple TV hardwired with Ethernet Cable, MAC where iTunes resides is WiFi on a dual band wireless N network. No dropped connections, network showing in perfect connected status.. All other home networking functions working perfectly. No wireless or ethernet disruptions.
Apple TV works perfect for about one hour then all of a sudden stops and says home sharing is turned off.. but it's not. Double checked iTunes on the MAC, home sharing still set up no issues. I restart iTunes.. does not help, reboot MAC does not help. Reset Apple TV doesn't help.
About an hour later, home sharing shows up in Apple TV again..
Anyone else experience this? Any thoughts as to why Home Sharing on the Apple TV stops by itself when no changes are occuring?

After itunes and atv3 update the home sharing drops out

I updated aTV3 and itunes and after that the home sharing dropps out suddenly.

Hello Roossx2,
Thanks for using Apple Support Communities.
For more information, take a look at:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Have a nice day,
Mario

Apple TV2 Home Sharing Drop Out after 25mins of playback

iTunes: 10.5
Mac 10.6.8
Apple TV2 - 4.4.2
Home Sharing a Libary
Everything wired ethernet
After I watch a movie - let's say Dark Knight from the shared itunes Libary using Home Sharing at about 25 minutes the movie will stop and the Apple TV goes back to the main menu screen. I can then browse to the shared library under computers and start watching it again. After about 25 minutes or so it will do the drop back to the menus.
What gives? Until the 4.4.2 update I could watch anything for hours. It is also dropping back to the main menus when playing songs after 3-4 songs.
I've restarted all the network and t

I too upgraded to all the latest software (iTunes 10.2.1, iOS 4.2 on my Apple TV2) and am now experiencing drop-outs on home sharing every 10 minutes or so.
I can force Apple TV to re-recognise iTunes by quitting iTunes and then reloading. I have however noticed that my iTunes library will intermittently return to the Apple TV "Computers" menu.
Unlike others who have fixed the problem by merely disconnecting a wired ethernet link, I am running over wireless ('N' exclusively - is this anything to do with the problem??) This problem is quite irritating since my Apple TV/iTunes worked pretty well before the recent upgrades ...

Apple TV & Homehub 3 Home Sharing Drop Out

Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
I'm no network/router expert but even then I knew something was wrong. I started to trawl the Apple forums looking for people with similar issues and found a LOT! Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
Basically I'm just really stuck now. I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help. At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
Many thanks in advance.
Solved!
Go to Solution.

I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

Apple TV Home Sharing dropping out

Does anybody know, who speaks English not silico valley cyberspace talk, how to fix it. When I start to watch a movie after 3 mins the movie stops and I am asked to jojn home sharing, as it is already on I have to reboot. the smae thing happens in another 3 mins.

My host Mac is in the room directly above my Apple TV. I tried most everything and still could not keep a solid connection. I was just getting ready to run a hard line ethernet cable through the wall from the host Mac to the Apple TV when a friend suggested I try a powerline device. I bought THIS ONE and it works perfectly!
You get two devices in the box. You plug one into a wall outlet near your host computer then run an ethernet cable from it to you computer. Plug the second one into a wall outlet near your Apple TV and run an ethernet cable from it to the Apple TV. Once both are pluggin in and wired, you have to press a button on both devices to link them. The whole thing took about 10 minutes get running. Apple TV finallly works without drops and I diddn't have to run wire through the wall!
Two things though:
1) The devices must be plugged into a wall outlet. The insructions say they will not work from a power strip.
2) I found that the "Remote" app on my IPhone will not work since the system is now hardwired.

ITunes Sharing Drops out with Xserve G5

Hello All,
I have an Xserve G5 running 10.4.11, and clients running 10.4.9. We're running iTunes 7.5 everywhere. The server sits on a university network, but does dole out IP adresses for a subnet existing in a computer lab. So, I am using the server to do some iTunes sharing, which are listening assignments for a class. To my knowledge, this is the only way to share the same iTunes playlist with the university and my computer lab's networks.
Problem is, iTunes doesn't show up in Macs that are booted up after the Xserve has already launched iTunes. Any computer that was launched before the Xserve iTunes launched can quit and relaunch iTunes, always finding the share. But reboot the client, and the shared iTunes cannot be found.
Interestingly, say the Xserve iTunes is showing up fine everywhere. If, on a client, I open the local iTunes preferences and turn OFF sharing (both looking for share and sharing local with others) and then turn it back on again - the Xserve iTunes disappears from EVERY client.
Did I miss a setting somewhere? It's very buggy, and random. There may be other things that make the Xserve iTunes disappear, but this is the only method I've found to make it happen while I'm watching.
We have a few clients sharing iTunes on the university network, it is always rock solid. So there is something about the server that is making this happen. Anybody have any thoughts on this? I really appreciate all ideas.
Thanks.

To add, just tried sharing iTunes with Network Beacon, to no avail. Then I get two iTunes shared, but both behave in the same way.

ATV2 Home Sharing Drops Since Mountain Lion Upgrade

I've found some stuff close to my issue, but really nothing addressing my issue. I have 3 Apple TV 2's. When running my 27" Mac on Lion, everything streamed wonderfully. I have a BIG router capable of handling movie streaming, so the network should NOT be the problem. After installing Mountain Lion, all three of my Apple TV's have been getting dropped from Home Sharing during the middle of a media stream. It happens with regularity with music and movies. Even Netfilx streams drop because Home Sharing drops out. The only way to fix it thus far is to disconnect and re-connect Home Sharing at the 27" Mac, where the streams originate. I'm certain this problem is due to the Mountain Lion upgrade. Is there a fix or do I need to wait for Apple to push something out to us?

For anyone else having the "white screen" issue with youtube, and/or yahoo issue. I seemed to have repaired the issue. I turned the parental controls off for both of my kids accounts, restarted my Mac, and the problem vanished.
I also turned the parental controls back on after this, restarted the computer, and the problem came back.
*** This is 100% a Parental Control/Mountain Lion glitch. Hopefully Apple knows and is working on a solution. The sooner they fix it, the sooner I can turn the parental controls back onto my kids accounts.

Home Sharing with Apple TV2 Broken After 4.2 Update

It looks like I have some company with at least similar issues. This is very frustrating and support was no help.
ATV 2 worked just great with Windows 7 64-bit and iTunes library until the 4.2 update was loaded. Now ATV 2 keeps telling me to turn on home sharing on a computer but it's already on and iTunes is running, I'm using iTunes 10.2.1.1 and Apple TV2 with latest update 4.2 (2060) and connection over WIFI. Home Sharing is enabled on my computer and ATV2 using the same Apple ID and password. I can get to YouTube and the iTunes store from my ATV 2 without issue.
I've attempted many solutions from what I could find online but no luck:
1. Turned off/on home sharing on both the Apple TV 2 and in iTunes (multiple times)
2. Re-entered my Apple ID and password on both ATV 2 / iTunes
3. Restarted iTunes and ATV 2
4. Restarted the DSL modem/router (ZyXEL PK5000z)
5. Turned the firewall completely off (Norton Internet Security - firewall is off in router)
6. Restored ATV 2 over WIFI
7. Reinstalled iTunes
8. Changed my Apple ID and password then reset in iTunes and ATV 2
9. Renamed my itunes library
10. Disabled QoS upstream/downstream protocol in my DSL modem/router
11. Restored ATV 2 through USB connection in iTunes. This worked for a few minutes but after I turned off ATV 2 and later tried again it was back to it not working...
Any other ideas?

Well, I tried a few other things and one worked but again just the first time I tried connecting to the desktop PC with iTunes. I flashed my router with the latest update and the ATV2 could see the iTunes library and I was able to play media. Later in the day I was going to show off to my daughter that I had fixed it and, to my dismay, no go. I tried opening the suggested ports but no luck.
I then tried loading iTunes on a Win7 laptop and it works perfectly with the ATV2. Both the laptop and the ATV2 are connected to the router wirelessly while the Desktop is connected to the router by Ethernet. Not sure if this is part of the issue as it sounds like this didn't work for others. The only other difference between the laptop and desktop is that the desktop has Win7 SP1 loaded while the laptop does not; now I'm scarred to load it though I don't think that's the issue. All in all, a very vexing situation. Hopefully Apple comes up with a solution soon.

Home Sharing Drop solution

Installed apple-TV(2-nd gen) and faced a problem many users do. Home sharing drops after few minutes, requires itunes or apple-tv reset, works another few minutes, drops again. I tried to identify the problem but didn't receive an answer from either apple support team or my internet provider. I know for a fact that there is a bug with 2-nd gen apple-tv software, and here is the only solution which finally worked. Since apple support team doesn't have a solution to this problem, I offering it due to goodwill. Whats causing the issue is the separation between wifi network and Ethernet network. Here is exactly what I did step by step:
Log into your router page. Go to the Connected Devices. To the right of each connected device is an edit tab. Click edit and at the edit device screen, de-select DHCP and give the device an open available IP address. Not sure what static ip is available? Go to the Connection/ Local IP Network and change the DHCP ending address from 255 to say 250. You now have IP addresses 10.0.0.254, 10.0.0.253, 10.0.0.252, and 10.0.0.251 free to use as static IP addresses. If the router gives your device a hosted name of "unknown", Put the name of your device in the comments field so that you can see at the connected devices page, what your static ip address is assigned to. While not necessary, it helps. Once you give the devices the IP address, click save.
Lastly, click the "advanced" tab on the routers main menu to the left. Click on port forwarding and click on enabled. Click on "add port forwarding". Under service name, give a name like "AppleTV123". Under service type, for port 123 choose "TCP". Under Server IP address, enter the static IP address your gave for the Apple TV device ( i.e. 10.0.0.254). At the start public port, enter 123. Do the same for end public port and private port. Click save. Do this for each forwarded port that Apple suggests and that I listed in my previous post. The important thing is that port 3689 is UDP and not TCP. This is what made it work for me. Once you have all the ports in, Click on port triggering under advanced and make sure it's disabled.Do the same for DMZ and device discovery under advanced tab. Finally under the "trouble shooting" tab, click on "Restore/reset gateway" tab. At the top is "Reset" press the reset button to restart the gateway. Click on that and all your lights on your router will turn off except the power button. Based upon other conditions, your router will reset within a few minutes , maybe faster.
I'm not sure what computer you are using but Mac under settings date and time, it allows you to choose the time zone and to sync the date and time automatically. I accepted this and just made sure the Apple TV settings for date and time are set to manual but have the same time some as the computer.
My Apple TV has gone to sleep and regained the Home Sharing connection. I have had zero drops since I performed this.
I really hope this method will be taken into consideration, and software fix will be implemented.
Thank you!
Web Address (URL):
none

Hey spma3 and everyone who is reading this post: originaly this solution was offered by spma3. I do apologize for posting this as if if was my solution. I didnt mean to claim it to be mine, please do not misunderstand me. The purpose of reposting it was to make sure that more people find it and solve the problem. Ideally, I would love apple support team to look into this, make changes, and roll out a successfull software update in order to solve it. I personaly spent hours to find this solution and implement it. The problem is: apple team is probably aware of the issue but no solution is offered at this point. Its obvious that there is a bug, however somebody has to make apple team pay attention and implement solution asap. And thats the only reason why I started this post and also submitted it as a feedback to known issues. My purpose: take it to apple team, and make them react promptly. I very often find bright individuals who find solutions but without taking further step its known to a few. This just doesnt cut it. As a person who invested in device, and has to now make research in order to make it work, I feel obliged to do it when I know that somebody discovered possible cause of the issue. Very often we do very little when we can do more. I do admire and appreciate your hard work ant time spma3, however I am taking one more step in order to bring it to attention of apple team. Once again, please do not judge me for presenting spma3's idea as my own. I am not the one who thought this thru. I am simply trying to make sure it gets to apple team attention.
Thank you!

Home sharing not working on apple tv

Purchased and set up new iMac 21.5", 2.7 ghz. Everything is set up and going well. I simply cannot get home sharing to work with my Apple TV. Both are set to the same Apple ID...but don't seem to recognize one another. Help?

Yes, itunes is up and running when I try this. If the iTunes is not running, then on the APPLE TV, I get error saying the library is not shared. And when the iTUnes is open, the connection starts to happen and then times out. That makes me think that the request reaches gto the iTunes.
NEver worked, trying this for the first time. Using the same apple ID on both the devices. I have an iPhone too that also cant connect to the shared library. iTunes version is latest.
Thanks.

Can't get Home Sharing to work with ATV, v7.0.3 and iTunes 12.1.0.50

I can't get Home Sharing to work. I'm looking at my MacBook screen and iTunes says Home Sharing is On. On Apple TV, it says Turn On Home Sharing in iTunes. Both are using the same Apple ID and password (signed out and signed back in manually on both). I have tried the following: Signing out of and into Home Sharing on Apple TV and iTunes, closing iTunes and restarting the MacBook, restarting and restoring Apple TV to factory settings, restarting my router, all possible iterations of the aforementioned. Nothing seems to work. Also tried renaming my computer in preferences/sharing.
Any new ideas?
Using ATV3 software v7.0.3
iTunes software v12.1.0.50
MacBook software OS X Yosemite v10.10.2

Only have one network; wireless. On it's own, the MacBook can use wifi to surf the net and Apple TV can watch movie previews from Apple via wifi.
It did work about two months ago. I haven't used it since then for home sharing but have used the Apple TV on its own.
I read the Troubleshooting page on Apple Support. It involves turning various things on and off, which I did

Home Sharing Not Working With iPhone Over Network

Hey,
I'm new to this whole support thing so I'll do my best to explain the issue!
On both iTunes and my iPhone 4s, I have turned on Home Sharing using the same Apple ID. Both are also connected to the same network which is my home wi-fi. I can't seem to connect no matter how hard I try. music won't stream from my pc to my phone and I can't use the app called Remote, an app that lets me control iTunes. I have even gone as far as to mess with my firewall where I allowed two new rules that had the ports Remote uses.
If anyone can spread some light on this shinanigan, I will be sooooo happy!
Thanks in advance!

...And that didn't work either.

Re: Home Sharing drop out with Apple TV2

Similar Messages

Maybe you are looking for