Re: How can I change from one subscription to anot...

I understand that. 
But my question was "How can I transfer the money / credit that was paid for the subscription and use that as credits instead?
My mom purchased the subscription no more than an hour ago and has not made a single call with it b/c it does not call mobiles. So what she needs is to have that amount issued as a credit.
Your response suggested the obvious "Cancel the Subscription" and after reading the money threads on this forum about recurring billing, I will certainly be sure to do this so. However, cancelling that subscription means I've just paid Skype 13.99US. 
The second part of your suggestion then said to purchase the credit - a minimum of $10. 
Is there not a more reasonable solution for paying customers? The credits will be used. It's not like I'm asking for a refund - I'm simply asking if we can apply that purchase to credits and not a subscription.

You need to cancel the first Subscription by filing with Customer Service and then purchase the new one.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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