Re: How do I complain about my broadband service?

I can relate to previous posts.
Having been a BT customer for more years than I can remember and never had reason to complain, all changed when I signed up for broadband in April of this year. My line is so poor that conversations are held via speaker 'phone because of line interference, probably due to what seems to be the incompatability of the router. This is my guess as for over two month's I have had no joy with BT staff, either not understanding me (India calling) cutting me off or on one odd occasion being told to hang up and call back as the line was presently 'engaged'! I have requested twice for an engineer to visit even if I am later billed but am still waiting. I have also had the router replaced, informed it was a network fault, later told there was no fault and so on. I have made around 20 calls to BT, spoken with several managers and still no resolve and am locked into an 18 month contract for the priviledge.
I now view BT with dismay and I am refering all of this to Trading Standards.

Welcome to this customer to customer forum. If you want to get these issues resolved, then try this forum.
To enable forum members to help you, please could you look at ADSL Speed and Connection Issues which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end of that section, and post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

How do I complain about my broadband service?

Hi there
I'm not sure if this is the right area to be posting; but I hope that someone will be able to help me, as the BT automated system gives you no option to complain, and when you ask to be put through to the complaints department, you get put through the Customer Options team who then transfer you to the technical advice line based in India.
I have had BT broadband since January, and to be honest I now wish I had never set it up. I needed to get a telephone line set up and wait 8 weeks for an Openreach engineer to come out. Fair enough, I waited. Finally my appointment date came and the engineer who came out insisted that he needed permission from my landlord and refused to do the job, despite me saying that yes, he does have permission, and even offering to call him infront of him. I asked for the engineer to come back out after he walked off, fobbing me off, but they wouldn't send another one out. Fair enough, I waited another week and another engineer came out.
Luckily, this man was very helpful, said that the first engineer who visited told me a pack of lies and by the sounds of it, couldn't be bothered to do the job as it involved running a cable from the floor above mine, where the box is.
He fitted the line and everything was fine, I was told that it would be 'testing' and I could have some speed & connection issues, but this would subside after a week.
It is now April, going onto May, and I am having the same problems. My broadband constantly disconnects, especially during the evening. The speed isn't too much of an issue but I have had 2 engineers out in the past. The problem seemed to be fixed for a while after they visited but now my connection is worse than ever and I am pulling my hair out.
I have been calling the technical help line every night, spending around an hour or 2 on the phone, going through the same **bleep** "plug into the test socket, use an ethernet cable, blahbalhblah" and no one seems to take me seriously when I say there is clearly a PROBLEM WITH THE LINE. I have been passed from level 1, to level 2, on numerous occassions. I have spoken to managers, I have had messages passed on for someone in the UK technical team to call me back because India can't resolve it because they don't understand what on earth I'm talking about.
I was promised a call back today between 12 and 2, this hasn't happened. I was promised an engineer would come out on Wednesday. I cancelled my plans, took the day off work and waited in all day. Did an engineer turn up? No of course he didn't. When I called up I was told by India that this was because my contract is due to end on 21 May.
I simply cannot understand why BT staff do not realise that I do not want the hassle to have to change providers because somebody cannot get their act together, listen to me and just come out and do the job. I have said repeatedly I do not want to cancel my contract, I am just completely peeved that I am paying £30~ a month for a service I am continually having problems with, and can hardly even use.
I have had advisors hang up on me for no reason, I've been fobbed out, promised engineer visits, promised call backs and no one has followed through on this, despite reassurances that "I will certainly fix this for you Miss Edmonds".
Please, before I actually go insane here, can someone PLEASE just look into the above, tell me why I've received such rubbish service, get my broadband fixed and possibly even give me a refund because of the ABYSMAL service I have received?
Thank you.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do I complain about waranty and service?

Hello,
This forum is my last hope.
About a year ago, a friend bought a Lenovo laptop from a store in Spain (been there with work). A few months after he returned home (in Romania), the display broke down, so, we decided, rather than send it to Spain for repairs, to call Lenovo Romania. They put us in touch with their service provider and we sent the laptop to them (after we explained them that a trip to Spain was out of the question, and asked for reasurances that it can be fixed in the base of the waranty and wouldn't be problems). Little did we know that the service provider was in Poland. After two weeks of reasuring us that it will be done and there is no problem, they finaly sent a mail to say that, it couldn't be fixed within 15 days, so, we will have to go to the store and ask for a new one. But the store in Spain insists that their warranty works only in Spain and there is nothing they can do.
Meanwile, Lenovo Romania changed their service provider and there is no way of getting in touch with the folks from Poland. Further more, after playing detective for a few days, I foud out that I never spoke with the polish company, but with a call center in Romania, that worked with them at the time.
So, right now, if it still exists, the laptop is somwhere in Bydgoszcz, Poland. Lenovo Romania swear they cannot get in touch with them any more. And the Spanish store doesn't see what their problem is.
I really don't know where to go and who to call anymore. I am writing here, in the hope that someone that watches over these people or knows their relations and regulations, can help me. At this point, we only care for the original laptop back, broken, as we sent it in the first place.
Thanks,
GV

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do i complain about having no use of iphone whilst transferring data therefore to find out if eligable for compensation?

How do i complain about having no use of iphone whilst transferring data & waiting for updates and used a big chunk of my mobile intenet allowance as had it plugged into laptop all day!-therefore to find out if eligable for compensation?.

Nothing is ever as easy as it should be, though I've no idea what you were doing that took so long. Takes at most 5 mins to insert a SIM card, choose a language and activate the phone. At that point it is working. Another 5-10 mins should get you connected to your email account. You can add media & apps when you're not busy doing something else, and the phone can still make & receive calls while you're doing that!
The web is geared towards always on all you can eat broadband. If you run mobile broadband with a data cap or escalating charges then you need to manage the usage carefully, it is nobody else's problem.
Sorry if I've come over a trifle harsh on your first visit here, but these forums are for users to help each other resolve technical issues. However badly your first day setting things up went there is nothing to be done about it now, A little research, or a chat with a knowledgeable friend or colleague, or getting the phone set up at the store would have made it easy. Chalk it up to experience and move on.
tt2

TS1702 How do I complain about spamming from App Store vendors

How do I complain about spamming from Kabam.Com after uninstalling their product and following unsubscribe links?

I would be pretty upset about this too.
Read this KB article: http://support.apple.com/kb/HT2727
It does not specifically recommend this as a solution, but there is a "Report a Problem" link on that page:
Try that, and follow up with an email to App Store Support:
Mac App Store:
http://www.apple.com/support/mac/app-store/contact.html

How can a complain about an app basically stealing money?

hello, i couldnt find any other way to complain apart from forums
My friend and I bought coins on a game. He bought rather a large amount and put it in alliance. someone else in alliance hacked the game and fed people fake coins and our alliance too. Haypi Kingdom then took the coins (which is fine) banned his account and left it at that. they also too my friend's 650 coins he bought and now refuse to refund or give them back as they were not hacked and were not used.
The developer refuses to contact us and the support refuses to contact us.
instead of resolving the issue they are ignoring us. He spent about $50 and they wont refund!
what can we do or how can i complain?
there is evidence to show the coins weren't hacked. They just wont give them back.
we didnt ask for the hacking nor want it. incredibly frustrsating!

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do you complain about Apple products being sold at WalMart?

See pic below, taken just a few days ago. No iPhone 5S on display, No iPhone 5c. They finally removed the clear plexiglass case they used to have over the phones, because it was so scratched up you could hardly see through it. This is totally nasty and trashy.
Now if you go to the Samsung part of the display, it is full of the latest phones - all prominantly displayed. Notice also the Samsung poster below the Apple section!
How can Apple let their products be displayed like this? I hope Angela Ahrendts will turn this around. I would be embarrassed to have my products displayed in this way. Also, the sales staff knew absolutely nothing about iPhones. Walmart is not helping Apple or its image.
I don't know how to formally complain, so if there's a better way to do that, please let me know.

Complain to the Walmart store management in person or send a complaint to Walmart corporate about the problem:
https://corporate.walmart.com/contact-us/store-corporate-feedback

How can I complain about a logic board failure after warranty??

My iBook G4 12" has been diagnosed with logic board failure. I just bought it 1 year and 2 months ago..and the tecnhical service charges me US 820!!! for change the logic board (more than the half of the original price of the notebook!!!). I can't believe that a notebook could die so soon. I live in Chile (SouthAmerica) so I don't know how can I complain to Apple..I think they should respond for this because is a fabric failure right?

The Danish government is pressuring Apple to admit this is a design flaw, but so far they have not commented on the subject. If you have local consumer protection agencies, you could try making a complaint to them about Apple, but I'm not sure I like your chances.

How can i complain about an advert on a childs app

my daughter has a tablet and an advert came on which was sexual related,im really upset that these adverts come up on her childrens apps,how can i complain please thank you

Was it an App Store app? If so, I would imagine they would almost certainly take up the matter. If not, you must take it up with the developer.
In the UK there are authorities that govern advertising standards but for any other countries I would not know.

How can I complain about an Apple worker to an Apple rep?

I was recently in an Apple Retail Store and there were two guys who helped me. One was very nice and one was the total opposite. I would like to praise the good one, and complain about the other. One of them was completely rude, and he sneered at us and laughed at us. Where can I report this behavior to another Apple Reoresentative? I would rather it be online, if possible.

Your best bet would be to contact the store manager directly.

How do I complain about a store?

So for three years in a row, the apple store at the Grand Arcade in Cambridge, England, has made my itouch worse and worse. Three years ago when my itouch was still under waranty, it froze for no reason (as my previous ipods did, but they lost warranty so nothing i can do.) They "fix" it so that it turns on. Except now I can not put any music on my itouch because it says I am unauthorized to do so. Also all my previous music was deleted. But the wifi and the apps still work so it had some use to me, and with a demanding job and living far away from an apple store, I am only able to visit one during the xmas holiday season. Last year I bring it back, no longer under warranty trying to get them to fix it, and they just tell me to put back to factory settings. When I get home to do so, it once again tells me I am unauthorized to do so. Finally today, I bring it it on the day that I have free to get out to the apple store. "Specialist" Jason Lee Harold Marson has me sit there for 10 minutes, and then starts to reset back to factory settings for me as I sit next to the store manager and talk about other things as the store manager clearly didn't have anything to do. Thirty five more minutes pass by and Jason finally comes back to me. Now my wifi is no longer working, so he suggests I leave it with him for 30 minutes and come back as I had already waited 45 minutes for him. I do so, the store manager gets me to sit on a stool and wait for Jason to come back, and the store manager promptly leaves the store. Some young kid who works there comes up to me and says there is nothing can be done, and explains that he doesn't know the techinical details but there is nothing they can do. So I throw that itouch away as it now has zero functions, but still turns on.
To recap, they made it almost unusable when it was still under warranty; only to make it completely functionless three years later and waste two hours of my time today.
I do not want any apple product ever again, but I do want to make a formal complaint about their customer service so that other people do not get their possessions broken by "geniuses."

There is a online form for feedback about the Apple retail stores, though I'll agree it is not easily found:
http://www.apple.com/retail/feedback/
Regards.

Where do you get the meial address to complain about really poor service

Where do i get the email address to complain about very very poor service in Bristol uk

I found the address and phone numbers!
I called 408-996-1010. You'll have to add the country code if you want to call this number. They told me to write to:
Apple, Inc.
Attn: Corporate Relations
1 Infinity Loop
Cupertino, CA 95014
I did at the begining of March. I receved a call from an Apple rep at the end of March, the caller left me a voice mail. I called returned the call withn 5 min left him a voice mail and never heard back from them.
Best of luck!

How do I complain about - warn others about - an app?

I've searched but cannot find how to complain to Apple about Tappages, an app by Wombat.
Tappages has not worked properly for three months - the Back Up Files function always fails - and in spite of repeated requests for help have never had a reply or seen the problem fixed.
I also want to warn others not to buy Wombat's apps as I suspect they may have gone out of business - and even if not offer no support.
Many thanks if you can help me find the right department at Apple.
Ian Strathcarron

If you've bought it then you should be able to leave a review, either directly on the iPad via the app's page in the App Store app or via iTunes on your computer. You can use use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

How do I complain about an app that took away features and made me pay to upgrade to get them back?

I had the app Moe's Notes for at least three months before they took away all of the features that made it useful and asked me to pay for a $3 upgrade to get them back.
It used to allow me to take multiple pictures of a place and record the location (I used it for scouting locations for films). Now it consistently drops the pin at an address that is not the address I'm at and when I try to correct it it makes me upgrade. It's completely useless now.
I tried to upgrade and though I've been billed I still get messages from my app that the upgrade didn't go through.
Apple's support has really gone to ****, I've been traveling in circles on the website since I followed the "report a problem" link in my receipt e-mail from the iTunes store.
I'm really getting sick of how Apple's App system works, there's so much needless buerocracy that doesn't protect consumers from people who can just take away products you've paid for. It's like Home Depot sneaking into your house at night to remove the claw from your hammer or one of the splines in your phillips head screwdriver.

The issue is as to whether I am out of warranty or the phone is out of warranty. Seems it's me!
The phone first went into action in late April 2011 and so is less than 1 year old. Do apple warranty, for 1 year, I will have A working iPhone or do they warrant that the specific iPhone in my pocket will work for one year?
While I can appreciate there must be rules, most people talk about a one year warranty on the phone. In any event, it's not clever of Apple - shouldn't it be reasonable to expect a phone to operate for at least 1 year? I can now not hear people on calls in a lot of situations where there is any appreciable amount of background noise and that is not acceptable in my book on a unit less than one year old.

How do I complain about poor in-store response to my issue (London, UK)

Hi
I went to the considerable trouble of going to Covent Garden with my phone today to the Genius Bar.
The phone has a severe fault in that it is impossible to hear in any sort of loud environment - it is clearly a hardware problem with the speaker. It is not reception-linked issue - people can hear me fine; if I use headphones, I can hear them perfectly. So a faulty speaker in a unit that is less than 1 year old.
Technically, because that phone was a replacement for another one in April 2011, I am out of warranty. But, the phone isn't really out of warranty as its been in use less than one year. I was surprised to have this reasoning used to justify not taking any action.
I was told nothing could be done unless I wanted to pay £119. I am not happy at all. Also, being told that a solution might be "to get a new phone on my contract" is not an answer either. I expected better than this from Apple.
In any event, how do I escalate this please?
BW
Hugh

The issue is as to whether I am out of warranty or the phone is out of warranty. Seems it's me!
The phone first went into action in late April 2011 and so is less than 1 year old. Do apple warranty, for 1 year, I will have A working iPhone or do they warrant that the specific iPhone in my pocket will work for one year?
While I can appreciate there must be rules, most people talk about a one year warranty on the phone. In any event, it's not clever of Apple - shouldn't it be reasonable to expect a phone to operate for at least 1 year? I can now not hear people on calls in a lot of situations where there is any appreciable amount of background noise and that is not acceptable in my book on a unit less than one year old.

Re: How do I complain about my broadband service?

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