Re: How long to fix a fault?

Hi
I reportred a fault on Thursday as my services was supposed to be up and running by wednesday and now it is sunday and nothing has happened and i was told on the phone that it would be resolved by monday.
I got a phone call saying that there cant get it on before wednesday the week after 
I was wondering if you could tell me when i will be up and running please
Thanks
Darren

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat 
If you log onto your online BT account and look at faults, you should be able to see the current situation.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    Anonymous UUID:                    A15EA0C9-0B51-413A-A168-86164B297557
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    0x5a362808 : 0x5b892734 (0x89f7c00 0x89f6700 0x8 0x3)
    0x5a362828 : 0x5b8b7322 (0x89f6700 0xb 0x5a362848 0x2345f4)
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    0x5a362ab8 : 0x5b8885d8 (0x44ea0000 0x1 0x5a362bcc 0x5a362bc8)
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    0x5a362be8 : 0x56da06 (0x44ea0000 0x0 0x5a362e3c 0x5a362c74)
    0x5a362c38 : 0x56e2a5 (0x5b8d9720 0x44ea0000 0x81b3d88 0x1)
    0x5a362c88 : 0x56eb59 (0x44ea0000 0x10 0x5a362cd0 0x0)
    0x5a362da8 : 0x286638 (0x44ea0000 0x10 0x81b3d88 0x1)
    0x5a363e58 : 0x21dbe5 (0x81b3d60 0x144c95a0 0x1fd7e8 0x5d43)
    0x5a363e98 : 0x210a86 (0x81b3d00 0x0 0x845e000 0x8a391f0)
    0x5a363ef8 : 0x216f84 (0x81b3d00 0x0 0x0 0x0)
    0x5a363f78 : 0x295c57 (0x7ba08c8 0x0 0x0 0x0)
    0x5a363fc8 : 0x2a256d (0x7ba08c4 0x1 0x10 0x920cc20)
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    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)
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    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AGPM          100.12.31
    com.apple.driver.InternalModemSupport          2.6.2
    com.apple.driver.AppleIntelYonahProfile          14
    com.apple.driver.AppleMikeyHIDDriver          1.2.0
    com.apple.driver.AppleIntelPenrynProfile          17
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleUpstreamUserClient          3.5.7
    com.apple.driver.AppleMikeyDriver          2.0.5f14
    com.apple.driver.AppleIntelHDGraphics          6.4.0
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    com.apple.driver.AppleHDA          2.0.5f14
    com.apple.driver.AudioIPCDriver          1.1.6
    com.apple.driver.AppleMCCSControl          1.0.20
    com.apple.driver.AudioAUUC          1.57
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
    com.apple.driver.AppleIntelMeromProfile          19
    com.apple.driver.AppleGraphicsControl          2.10.6
    com.apple.GeForce          6.4.0
    com.apple.driver.AirPortBrcm43224          428.42.4
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    com.apple.driver.AppleBacklight          170.0.46
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    com.apple.filesystems.autofs          2.1.0
    com.apple.driver.AppleUSBTCButtons          201.6
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    com.apple.driver.AppleUSBTCKeyEventDriver          201.6
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    com.apple.iokit.SCSITaskUserClient          2.6.8
    com.apple.BootCache          31.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage          1.6.4
    com.apple.driver.AppleUSBHub          4.2.4
    com.apple.driver.AppleFWOHCI          4.7.3
    com.apple.driver.AppleEFINVRAM          1.4.0
    com.apple.driver.AppleUSBEHCI          4.2.4
    com.apple.driver.AppleAHCIPort          2.1.7
    com.apple.driver.AppleSmartBatteryManager          160.0.0
    com.apple.driver.AppleUSBUHCI          4.2.0
    com.apple.driver.AppleACPIButtons          1.3.6
    com.apple.driver.AppleRTC          1.3.1
    com.apple.driver.AppleHPET          1.5
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.3.6
    com.apple.driver.AppleAPIC          1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
    com.apple.security.sandbox          1
    com.apple.security.quarantine          0
    com.apple.nke.applicationfirewall          2.1.14
    com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
    com.apple.driver.AppleProfileReadCounterAction          17
    com.apple.driver.AppleProfileTimestampAction          10
    com.apple.driver.AppleProfileThreadInfoAction          14
    com.apple.driver.AppleProfileRegisterStateAction          10
    com.apple.driver.AppleProfileKEventAction          10
    com.apple.driver.AppleProfileCallstackAction          20
    com.apple.iokit.IOSurface          74.2
    com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
    com.apple.iokit.IOSerialFamily          10.0.3
    com.apple.driver.AppleHDAHardwareConfigDriver          2.0.5f14
    com.apple.driver.DspFuncLib          2.0.5f14
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOFireWireIP          2.0.3
    com.apple.iokit.AppleProfileFamily          41
    com.apple.driver.AppleHDAController          2.0.5f14
    com.apple.iokit.IOHDAFamily          2.0.5f14
    com.apple.iokit.IO80211Family          320.1
    com.apple.iokit.IONetworkingFamily          1.10
    com.apple.driver.IOPlatformPluginFamily          4.7.0a1
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.1
    com.apple.driver.AppleSMC          3.1.0d5
    com.apple.nvidia.nv50hal          6.4.0
    com.apple.NVDAResman          6.4.0
    com.apple.iokit.IONDRVSupport          2.2.1
    com.apple.iokit.IOGraphicsFamily          2.2.1
    com.apple.driver.AppleUSBAudio          2.7.6f6
    com.apple.iokit.IOAudioFamily          1.8.3fc2
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
    com.apple.iokit.IOBluetoothFamily          2.4.5f3
    com.apple.iokit.IOUSBMassStorageClass          2.6.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
    com.apple.driver.AppleUSBMultitouch          207.7
    com.apple.iokit.IOUSBHIDDriver          4.2.0
    com.apple.driver.AppleUSBMergeNub          4.2.4
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.6
    com.apple.iokit.IOCDStorageFamily          1.6.1
    com.apple.driver.AppleFileSystemDriver          2.0
    com.apple.driver.XsanFilter          402.1
    com.apple.iokit.IOAHCISerialATAPI          1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
    com.apple.iokit.IOUSBUserClient          4.2.4
    com.apple.iokit.IOFireWireFamily          4.2.6
    com.apple.iokit.IOAHCIFamily          2.0.6
    com.apple.iokit.IOUSBFamily          4.2.4
    com.apple.driver.AppleEFIRuntime          1.4.0
    com.apple.iokit.IOHIDFamily          1.6.6
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.TMSafetyNet          6
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          289
    com.apple.iokit.IOStorageFamily          1.6.3
    com.apple.driver.AppleACPIPlatform          1.3.6
    com.apple.iokit.IOPCIFamily          2.6.5
    com.apple.iokit.IOACPIFamily          1.3.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9320325ASG, 298.09 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Mustang Amplifier, 0x1ed8, 0x0004, 0xfa140000 / 6
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000 / 7
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000 / 3

    It will take as long as the service department tells you it will take. We are users like you. We do not have any insight into your particular service center's backlog, staffing level, capabilities, etc. Ask them how long as they are the only ones who will know.

  • HT5429 How long after you report a problem does it take for the fix to be picked up in maps?

    How long after you report a problem does it take for the fix to be picked up in maps? The street I live on is misspelled. It's shown as one word, but it should be two words. Maps cannot find the address when it is spelled correctly, so I have it purposely misspelled it as one word in my contacts, which helps for the most part, however it still tries to place my home on an entirely different street all together. Fortunately this new random street is at least close to where I live. When I used to spell my street correctly with two words, maps would try to send me to the next town over. So it kind of works, as long as I misspell my street, and ignore the fact that it is showing where I live to be a couple of streets down from where I actually live. I live in Connecticut - not in the most populated of areas, but not in the middle of nowhere either. Amazingly enough Google Maps will correctly find my address whether it's spelled with one words or two words. Google Maps also shows my apartment complex, which Apple Maps does not. I really wish Apple would just do a quick pass of the area to fix these issues. I’ve reported the problem several times, months ago. How long will it take for there to be a fix? I keep trying to use the Apple ecosystem, but Google is clearly the better solution for me.

    Apple does not do the GIS data for maps. That comes from 3rd party vendors like Tom Tom. I have read it takes some time to update map data. The only thing you can do is report it.
    Not to belittle your complaint, but on my end it is Apple that is clearly better. When looking at my house in Google, the satellite photo is more than 4 years old, and the Apple one is much newer. I can tell because of the condition of my home and the neighbor's. They had an above ground pool which was removed 4 years ago and it shows on the Google Map. I had remodeling and roof work done to my home that started 3 years ago and Apple's satellite view showed this work done, which took over a year to complete. I live in the middle of a block in a rural town. Both Apple and Google split the block into 100 parts and put my home close to the beginning of the block instead of where it actually sits. I've reported it to both Google and Apple and no one has changed. Just one of those things. But, keep your chin up, it will get corrected eventually.

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