Re: How to fill out order status??

I just discovered the inability to view any current order or past purchases that were made in store thru the "MyBestBuy" user interface. I was a bit shocked that there is no connection to view the list of past purchases, model information, prices, and other details online.
This seems about the most idiotic oversight for a technology sales company to have a complete disconnect between online orders and purchases made in the store. As a primary 'in store' buyer, the entire MyBestBuy is rendered nearly worthless to me.
I have many purchases over the last 18 months, I am guessing a half dozen flatscreens, a few notebooks etc. Of course, I don't know the exact number since there is not method to look up these purchase online!!

Hi jimboger,
Are you referring to when you login to BestBuy.com or MyBestBuy.com? You should be able to see your purchase history for the past two years if you login to MyBestBuy.com and click on "Points & Purchases" under the "My Account" tab at the top of the page. If an in-store purchase was perhaps not attached to your My Best Buy™ account while at the register, then it may not appear; however, we could possibly report the purchase as "missing."
Are there any recent purchases that seem to be missing from your "Points & Purchases" history on MyBestBuy.com? If so, please feel free to send those details to me in a private message and I will see what I can do to help. A private message can be sent by clicking on the blue button within my signature. I would just need the purchase details or the pin number off the actual receipt.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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