Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help. Please get back in touch with me as I would like some sort of remedy.

Hello Redwing1991,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

HP Photosmart 5510 won't print black before and after installing new cartridge. Have done specified checks.

sueali301 wrote:
Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable. For the Photosmart 5510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service. If you are in the US call 1-800-HPINVENt, elewhere see the contact information here.

How to use Time Machine before and after installing a new hard drive

So basically I'm buying a new hard drive for my Macbook pro and I have a lot of files on my computer that I would like to save. I have never used Time Machine before so I need help on how to set it up before AND after installing the harddrive so my files get transferred onto the new hard drive. Thanks in advance

wjosten wrote:
Me, I would never use Time Machine to do this. What I'd suggest you do is get an exterior enclosure for your new drive. Then use either Carbon Copy Cloner or SuperDuper to clone your existing drive to your new drive. Once done, verify your clone is bootable & all of your data present. Then swap drives & use your old drive for Time Machine backups(after erasing it). Then get another drive & exterior enclosure to regularly clone your new drive to.
Unless he was swapping for a lower capacity HDD or to a lower capacity SSD, then the old drive would make a lousy Time Machine disk. However, whenever I swap out a disk I do exactly what you do. CCC to get the ol drive onto a new one. Test by starting up to the new (but still external drive). Then replace the internal drive.
I usually just sell the old drive on eBay. My Time Machine backup is always 2X the size of the internal drive, which I believe is a bit above recommendations, but works for me. The price of large external drives is almost the same as smaller internal ones.

5510 won't print black

This is from the USA. My 5510 all-in-one will not print black. This started when black ink was LOW. All cartridges have been replaced. Cleaned print heads, tried to align cartridge could not be completed because the printed sheet was not recognized on the glass top. I've powered down, removed power supply. Reseated cartridges too. Printer is 8 months old with a very modest amount of usage. Looks like a lot of folks have been having this problem with the 5510. Can you offer any assistance?

Hi @el1995,
Appreciate the continued efforts, can you please let me now which Country/Region you are in?
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: HP 5510 won't print black

I've looked at the series about this. My printer has just stopped printing black -changed cartridge (real HP) and done all diagnostics. Is it dead?

Hi @AlastairF,
Welcome to the HP Forums!
I'm sorry to hear your Photosmart 5510 has been having issues printing black but I will certainly do my best to help
You had mentioned you've done all diagnostics, but without specifics, can I please have you verify you've tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? Thanks!
If those steps don't resolve the issue, can you please let me know what country you're in and whether the printer is in or out of warranty? Much appreciated.
Hope to hear from you soon!
In support of Movember
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Photosmart 5510 won't print black

Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
Here is what I've tried so far:
-everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
-actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
-printed many test pages (no black)
- used the "clean printhead" function on the printer a few times
The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
Thanks for any help you can offer!

Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text. While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,

Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

It is the 3rd time to have problem on printing "black" even the ink is not empty (but the level is low, like a quarter left). In the previous cases, I replaced the cartridge and the problem solved.
The 2nd time was last week. After I changed the cartridge, it worked (for only 1 week) and the problem is back. Since the ink is full this time and it worked well when I just changed it, I suspect this is the problem of my printer instead of the cartridge.
I did clean printhead and align printhead but the problem persist. Please advice the solution. Thanks!
This question was solved.
View Solution.

Hopefully the printhead does not need replacing. I would look at this document on defective output for your printer model. I know that some of the steps in here you have mentioned already performing. Please just read over/skip those and try the ones you have not yet performed. It shows different ways to clean the printhead; if you just did the cleaning from the toolbox I would defiantly do the manual one. It also has a walk through to make sure that the products firmware is up to date. Here is that link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455482&tmp_task=solveCategory&cc=us&dlc=en&la...
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C309a black ink won't print - just put in a brand new cartridge

I have gone thru all instructions on how to make the ink print but nothing is working. It is printing but it is so faint you cannot read it. I went thru the set up and cleaned the print heads twice. I have reinstalled the print cartridge many times. I checked the vent and it looks OK. Still will not print. Next step in the instructions is to replace the printhead. Not sure if that is worth it?? It is no longer under warranty so do I just need to bite the bullet and get a new printer???

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When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
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Hi @sherylboswell
It seems you are having troubles with your ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome of your call to HP.
Please click the Thumbs up icon below to thank me for responding.
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Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

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