Re: HP Envy 114 Printer

Must I use wi-fi or can I connect printer to computer (windows 7) with USB?

an envy 114 should have wireless and wired capability. Whatever you choose
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Logging into eFax using HP Envy 114 Printer

I can't log into efax using my HP Envy 114 Printer. I know the numbers are valid because i am able to log into the efax website. I can't find any answers for this problem on their website. Any suggestions?

Check out this thread:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Quick-Fix-For-Most-eFax-Issues-Photosmart-7510...
You should be able to find the answer you are looking for there. But if you are continuing to have issues, please let me know and I'll see what I can do for you.
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HP Envy 114 Print Error Message

My HP Envy 114 was working fine, then a few days ago it would not print from the Laptop like it always had. The error "Unable to communicate with printer" pops up. Did all kinds of diagnostics, the laptop detects the printer on the network, but says that the printer is off.
The Windows 7 desk-top prints wirelessly just fine, as well as the iPad. The laptop had printed fine before. No changes to the printer, laptop, network, etc. Using Windows 7.
Did full uninstall/reinstall. Did full power-down/power up of printer, network, laptop.
Please help! Thanks

What brand and model is the router?
Is the printer connected to the router or a wireless access point (a separate device that provides wireless service)?
Try using the Print and Scan Doctor from HP. It is designed to help resolve issues of this nature. The first part has the tool to download and the rest of it covers how to use the tool.
Did it find anything? If so, did it give any recommendations to resolve the issue?
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HP ENVY 114 all-in-one d411c and wireless printing.

I have a HP ENVY 114 all-in-one d411c printer connected wirelessly and a HP Pavilion HPE h8-1237 which is also connected wirelessly to my NetGear N750 Wireless Dual Band Gigabit Router. The problem is that the printer, according to the desktop computer, is constantly going OFFLINE. I have tried reinstalling printer software, ran the Print and Scan Doctor, etc. with no luck. I think the problem is with the desktop computer because I also have a HP Pavilion dv7 notebook which is also connected wirelessly and it can print all day long with no problems, never goes OFFLINE. I don't know what else to do. I recently upgraded both computers to Windows 8 Pro. The printer worked fine when I was using Windows 7 Ultimate. I need some suggestions, Please. Thank You in advance.

Sounds like you are having issues with your printer going offline? Now is this actually inhibiting your printing? Because if the printer is in sleep mode it will register as offline. If you ARE having issues with printing, then we can check some of the setting on the router. Here are its specs :
http://reviews.cnet.com/routers/netgear-n750-wireless-dual/4507-3319_7-34467825.html
Here I can see that there are potential hazards, I would recommend contacting Netgear and making sure that the router is broadcasting on the 2.4GHz range, and that it is set for 802.11g and not 802.11n wireless. These could effect your printer's responsiveness.
Run this diagnostic tool :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
And as a last bit, you might want to consider setting the printer up with an Ethernet-network connection and seeing if the issue is with the method of communication.
Let me know and I will get right back with you!

Paper mismatch on Envy 114 - trying to do custom-sized paper

I just got the Envy 114. It's been printing wonderfully for letter-sized documents.
Issue is: I have custom-sized paper for invitations - 5X6.5, 5X6, 5X5.5 & 5X5. I am not able to print from Microsoft Word 2007, I'm on Windows XP.
I tried to follow the directions on the support page, but when I try to choose the "paper size", there is no "custom" listing on the pull down list to add a custom size....Help!

Hi there kellybrooklyn,
It seems custom print sizes may not be available with your printer software. Check out this post by Travis_C, he details using an alternate generic driver to obtain the custom print sizes you are looking for:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-photosmart-5510-B111a-gt-where-are-...
Give his steps a shot and let us know if it helps.
Best of Luck!
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I tried connecting the wireless network to my hp envy 114, it says the paraphrase is invalid?

i bought this new Hp Envy 114 today and i tried to connect it to my router, but it couldnt connect. Then i followed the trobleshoot steps and restarted everything(printer, router, and computer), and i went back to the trobleshoot page and typed every information of my router to my printer, but it ended up saying that the Paraphrase/password is invalid, and i haven't changed it.

On your router, remove the password completely and now try to connect with no password. Once successful, go back and add your security password back and now try again with your printer.
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I have an Envy 114 that suddenly stopped faxing. I use efax, and my account is active

I have an Envy 114 that suddenly stopped faxing. I use efax, and my account is active

Sorry to hear that you are having that problem. Do you use the free eFax account that came with the printer? With that you get free 20 fax pages in and 20 faxes pages out every 30 days. The 30 days do not run from the 1st to the 30th; but from when you set it up. So if you set it up in the middle of the month, it would run from there to the middle of next month before rolling those 30 days over. So I would check to see if you have exceeded the limit for the 30 days. You can do that on the front panel of the printer by going into to efax and then looking on that first screen that appears, you should see the monthly page count. If it is not over the limit I would log into to efax.com and make sure that under the "Update Account" option that it has the receive email listed as your printer's email address @hpeprint.com, and that it is the only one listed. If multiple addresses are listed there, the faxes will no longer print out on the printer. Also make sure that the file format under "Fax Options" is not set to tiff format.
I am a former employee of HP...
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HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
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How do I scan multiple pages into one pdf document on a HP Envy 4501 Printer

My HP Envy 4501 Printer won't let me scan multiple pages into one pdf document.
I went to "Advanced Settings", clicked on "file" and made sure that the check box next to "Create a separate file for each scanner page" was unchecked.
When I clicked the Save button it showed the page that I scanned and showed 1/1. On the right side it had options for changing the brightness and Contrast, Rotate and Crop and "Back", "Save" and "Done" buttons, but nothing about scanning another page.
Not to mention HP's Customer Support is useless!
I'd appreciate any help I can get with this problem.
Thanks,
Mark

Hi BH,
I see your diagram. I just scanned something. The screen that I'm looking at right now shows the preview page and the scroll box to the left of that just like in your diagram. The screen does not show the + button nor does it show the red x button under the scroll box as in your diagram. I can't see the plus sign because it is not there.
I tried re-installing the software and drivers as you suggested but that did not have any affect.
Thank you for trying to help me with this problem but it hasn't worked, therefore I can't mark the reply "Accept as Solution".
I've noticed that on HP's support forum web page there is only 1 solved request for assistance. That doesn't give me much confidence in HP.
Please reply back to this post to let me know if there is anything else that I can try or if you know someone else at HP that can help.
If I don't here back from you, I'm returning this HP Envy 4501 Printer to get my money back to use it to buy a printer from one of HP's competitors.
Thanks,
Mark

My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
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View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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Touch screen on HP Envy 120 printer

My touch screen on my HP Envy 120 printer does not light up. The printer turns on and I can print from my computer but unable to scan or copy a hard copy document from the touch screen. Is there an easy fix for this or do I need to return the printer. The printer was purchased in December 2013.

Hi Brode,
I see your Envy 120 printer touch screen is not lighting up.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Please also ensure you have the newest firmware version; Critical firmware update to improve printer performance.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

I bought the HP Envy 100 printer with my new Macbook Pro 13" and it does not seem to work with Lion. Any suggestions?

I bought my daughter a new MacbookPro 13" for grad school and selected the HP Envy 100 printer from the Apple Store website. When I just tried to install the printer, it said that that the software was not compatable with Lion. Any suggestions as to how to get it to work?

Sorry, but the response just takes you to the HP site which is of all possible assistance short of actual help!!
HP (and Apple?) need to fess up and tell all the people who have HP printers when they will "just work" with their machines and OS X Lion.... because for many of us, they just don't! It isn't rocket science guys.... blithely telling us that downloading S/W updates from Apple doesn't help.... because they don't solve the problems!

HP ENVY 4500 Printer "Error. Cannot connect to Server"

Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
"Error. Cannot connect to Server. Check Server name and address."
She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
Any help would be greatly appreciated,
bbritt91

Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
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I work on behalf of HP

HP Envy 110e printer (D411a) will not install with me using Windows 8 Consumer Preview. I need help

Just pick up the new HP Envy D411a printer, i set up with my wi-fi and all was going well until i put the disk in my PC . Just to find out that my NEW printer will not work with the Windows 8 Consumer Preview . I need help with this or until UP update the new printer to work with Windows 8, which will be on the market soon. Can some one please HELP ME

Available now is print and scan capability that HP worked with Microsoft to include into Windows 8.
The Printer Install Wizard can provide you additional information:
http://h30434.www3.hp.com/t5/Windows-8-Consumer-Preview/How-to-Get-Your-Inkjet-Printer-Working-with-...
If I have helped you solve your issue please mark it as solved .....
(I am an HP employee)

After changing my 1st cartridge Envy 5530 printer wants to realign and scan each time it's turned on

After changing my 1st cartridge Envy 5530 printer wants to realign and scan each time it's turned on. When I do this, it says "Scan not detcted." After a 2nd scan, it sets itself to default settings. Then I can use the printer. Is there a way to turn off alignment?
This question was solved.
View Solution.

You might try resetting the printer. It could clear your issue.
Steps
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.
Hope that this helps.
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Re: HP Envy 114 Printer

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