Re: HP Pavilion 11 - x360 touchscreen not working after windows 8.1 update

Having the same problem with the same Laptop. Yes, full shutdown, numerous times. All Windows Updates addressed. First problem is that there is no programme installed called "Tablet PC Settings" - probably because it's not a tablet ? When I go to Perform UEFI Hardware Diagnostics tests to detect problems with the notebook touch screen hardware. This tells me there is no problem with the hardware, so it seems to suggest it's a software issue. I am loathe to do an entire system restore based on something that should probably be easily solvable.

Hi again riceuten, Thank you for the quick reply! All notebooks with Windows 8 feature Tablet PC settings and other touch screen-related features, regardless of whether the notebook features a touch screen. This is used as an operating system default. If you have already attempted to configure the touch display, and enabled the touch screen driver in Device Manager, then the only remaining step is to perform an HP System Recovery on your computer. This will help rule out any remaining software issues that may be contributing to this issue. This can be done by following the steps in this resource on
Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.
www.hp.com/contacthp/ If you select "United Kingdom", and enter the product number of your notebook in the search box to the right, it should come up with the necessary contact information.
Best Regards

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Touchscreen not working after windows 10 update.

Hello,I own an HP-Pavillion 15-n287cl touchscreen laptop. I updated my operating system today to windows 10, but after finishing the update my touchscreen dosen't seem to work. In fact it is not even reognized under the human interfaces tab in the device manager. I have tried intaling the HP drivers from the support assistant and the website but it still dosen't work. Any help on this would be much appreciated. regards.

It is not quite so simple.Windows 8.1 and Windows 10 do have native suport for touchscreens. There is the consideration that Windows 10 is a brand new OS. It has only been available to the general public for a single day. I am upgrading my current HP loaner HP Omen to Windows 10 Pro as I type this. I will know if the touchscreen works when it is complete. I am sure you don't completely rely on the touchscreen for input to the operating system. I only use the touchscreen once in agreat while if I even think about it. Wait for a few days and keep on trying the Windows update option. It will take some patience on your part. edit: The Windows 10 Pro update is complete. The touchscreen is still working just as it did before.

TOuchscreen not working after WINDOWS 10 UPDATE. - HP 11-n002tu x 360

I need help. after updating to windows 10... my laptop's touchscreen is gone.NO HID Driver, NO PC Tablet settings. none. PLEASE HELP... :'((

It is not quite so simple.Windows 8.1 and Windows 10 do have native suport for touchscreens. There is the consideration that Windows 10 is a brand new OS. It has only been available to the general public for a single day. I am upgrading my current HP loaner HP Omen to Windows 10 Pro as I type this. I will know if the touchscreen works when it is complete. I am sure you don't completely rely on the touchscreen for input to the operating system. I only use the touchscreen once in agreat while if I even think about it. Wait for a few days and keep on trying the Windows update option. It will take some patience on your part. edit: The Windows 10 Pro update is complete. The touchscreen is still working just as it did before.

Re: hp stream x360 touchscreen not working after fresh install

Hi I am having the same issue and the solutions you have suggested seem not to work. Is there no where the driver for the touch screen is available as this seems like the basic issue and quite a common issue for anyone who clean installs their stream PC? I am happy to purchse a restore disc, however this doesn't seem to be available either in the support section. Can you please help! Thanks Fuzzbubble

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community! I have looked into your issue about your HP Stream x360 and issues with the Touchscreen. Here is a link to troubleshoot the Touchscreen. In the link you will notice a configure the touch display. This is the section you will need. Do you see anything in the Device Manager that has a yellow question mark on it? I hope this helps. Thanks.

Pavilion dv6-6c35dx - Sound not working after a HP Support update

Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
How do i fix this?

Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP.

HDMI output not working after Windows 8.1 update

I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates). Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine. Please can you help ?

Hey yawbus,
I would first like to welcome you to the HP Forums!
Thank you for sharing the troubleshooting steps that you have done already, and I will say you are correct that the issue is not with the HDMI Cable, or the 27" monitor. From what you have described in your post, it does sound as though the issue is with the drivers, possibly a conflict.
I would like to start of with installing the original video drivers that came with your notebook. I have included the document 'Using Recovery Manager to Restore Software and Drivers (Windows 8)'. Please follow through the steps for just reinstalling the original video drivers. After the original drivers have been installed, please restart your computer.
Now once the computer has restarted, you will need to install any updates that are available for both HP, and Windows. You can install both of these through the HP Support Assistant. I have included the document 'Using HP Support Assistant (Windows 8)'. Scroll down the page about halfway, and you should see an option for Updates and tune-ups. Please follow the options for HP updates, and Windows updates.
If you are still experiencing the same issue after the above troubleshooting steps, please let me know the full model number of your Envy TouchSmart 15. I have included the document 'Guide to finding your product number'. As well, please confirm the current version of Windows that you are running. If you need assistance in finding the version, I have included the document 'Which Windows operating system am I running?'.
Looking forward to your reply!

My laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade,

my laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade, driver on your website fails to setup at 83 % with an error message

Welcome to the HP Forums MillaMagia,
I see by your post that the USB isn't being recognized.
I can help you with this issue.
Are you using the same USB cable? (known good USB cable)
You want to use the normal USB slot 2.0 cable and not the latest USB 3.0.
USB 3.0 are supposed to be backwards compatible.
Try another USB port on the Laptop, some of the USB ports are more powered then others.
I have provided a document to see if the printer is partially recognized in the device manager, which is causing the printer not to be recognized again. (the uninstall from the CD should have removed the entry and the printer from the registry)
Leave the printer turned on and the USB cable connected directly to the computer and the printer's power cord directly into a wall outlet.
How do I get into Windows Device Manager?
Here is a document for Identifying problems in Windows Device Manager.
Check to see if there are any hardware driver conflicts, you might see a ! mark or a red x beside a device with a conflict or unknown device, look under universal serial bus controllers, look for USB printing support or mass storage device, delete the entry by right clicking and select uninstall, OK.
Let me know how it was listed. (screen shots welcome)
If this is a Laptop then check the power management settings.
Access the device manager. Windows 8-How do I access the Device Manager.
Select universal serial bus controllers from the list, for each USB root hub, right click and left click on properties, for power management remove the check mark for "Allow the computer to turn off this device to save power". It allows the computer to limit or turn off power for this device.
Disconnect the USB, run the full uninstall and reinstall the printer software again.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Fingerprint Reader not working after windows password reset

Hi There
I was using windows login (single admin user) and fingerprint reader to login to my Thinkpad T510. Yesterday night I changed windows password and I didn't update finger print. Unfortunately I am not able to login when I tried to login using windows login today, I forgot the password and when I tried finger print reader it is just throwing error.
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Beats Audio Control Panel software not working after Windows 10 upgrade.

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Well, it has been a long road on the Win 10 upgrade. At first I got the same error message as above, but after deleting the Dolby Advanced Audio v2 in Win 10 using Control Panel Programs and Features and rebooting, I got into the continual BSOD upon reboot. Here are the steps I took to at least get stable on Windows 10. First, I rolled back to Windows 8.1 using the advanced feature in the BSOD recovery options. Once back in Win 8.1, I deleted the Dolby Advanced Audio v2 using Add/Remove Programs in Control Panel. Then I downloaded the Win 10 update and re-installed it. Once that completed, I updated the Intel Graphics driver under the display adapters (on my G780 it is an Intel HD Graphics 4000, and the driver can be found at https://downloadcenter.intel.com/). Currently I am running version 10.18.10.4252 for my machine. Then, under the Device Manager, I updated the Conexant SmartAudio HD driver under the Sound, video, and game controllers. That driver is currently at 8.66.4.50 and was automatically downloaded from the web when I requested to update driver. I also changed several others settings such as Notify to schedule restart after updates are installed instead of automatic (under Settings --> Update & Security --> Advanced Options) and Do you want Windows to download driver software and realistic icons for your devices? --> No, let me choose what to do, never install driver software from Windows Update. After that, I shut down the machine, waited a moment and booted back up. I have no idea why this helped or if it is overkill, but I am stable and running without a fear of rebooting now. Hope this helps if someone else is having this same issue.

Home button not working after 5.0.1 update

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Settings > General > Reset > Reset Network Settings
"For now" the problem is fixed for me.

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See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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Have you tried on another computer to help determine if you have a computer or iPod problem?

HP Pavilion 14z-n200 Touchsmart CTO Notebook touchscreen not working after update

More than a month ago I updated my HP Pavilion 14z-n200 Touchsmart CTO Notebook and after the required restart I noticed that the touchscreen had stopped responding. I have searched the forums and found that other members of the HP Pavilion Touchsmart family had the same issues, but their solutions have not solved the problem with my specific PC. Any help would be great! Thanks

Hi @Cbird22 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 14z-n200 TouchSmart CTO Notebook and the Touchscreen not working correctly. If you follow this document it will show you how to correct this issue.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Hope this helps.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Touch ID not working after IOS 7.1 update

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I'm like, Touch ID almost dead, we're going apple fixex this.
Seems it only is affecting the white model

Re: HP Pavilion 11 - x360 touchscreen not working after windows 8.1 update

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