Re: hp pavilion 15 notebook pc, core i3-3217u drivers

graphic drivers not installing

Hello @Firoz24,
I have read your post on how the graphics drivers are not installing on your notebook computer, and I would be happy to assist you in this matter!
To install the original graphics drivers that came with your notebook computer, I recommend following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update these drivers, I suggest Using HP Support Assistant (Windows 7).
I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Similar Messages

HP Pavilion dv6 Notebook PC: restore system and drivers

Hi. Some days ago I faced a bad experience with my laptop HP Pavilion dv6 Notebook PC. System crashed. At anytime I tried to switch it on, a message error appeared and system was blocked. Message was: FILE:\BOOT\BCD Status 0xc000000f, asking for running the Windows 7 System disk. But System disk didn't run at all. I checked situation and found the hard disk with 6 partitions instead of 2. I found a partition named BOOT (X that was a replica of C:. When I tried to restore the system by the recovery disk, something got control of the recovery disk, so that C: could not be formatted; neither X: was. Also, I tried to cancel files in X: but disk was protected and didn't allow any changes. So I could only get my hard disk uninstalled and all the partitions were cleaned off. I got my hard disk perfectly cleaned, but my recovery disk could not be installed properly. Therefore, system was not restored yet. My question is: what should I do to get my laptop with restored system? any ideas?
This question was solved.
View Solution.

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
Depending on the age on your computer, it may have come from the factory with 5 or more partitons. This is common on newer computers that utilize UEFI and GPT partitions. The "Windows 7 System disk", the computer wass asking for is either a Windows 7 installation disc or a Windows 7 Repair Disc. Neither of these discs come with your HP computer and must be downloaded and/or created in Windows.
Start by using your HP Recovery Disc set (should be 3 or more DVDs). Insert disc #1 and reboot your computer to start the process. Insert the remaining discs as requested, until the recovery is finished.
If this doesn't work and you can read the 25-digit Microsoft Windows 7 product key on th Microsoft COA affixed to your computer, please see "How to Install Windows 7 Without the Disc" to download Windows 7 SP1, create the Windows installation DVD, and install Windows 7. If you prefer to install Windows 7 from a USB Flash Drive, please download the Windows 7 USB/DVD download tool to create a Windows 7 SP1 USB Flash Drive. After installing Windows using this method , you will no longer have any HP customizations or software. You will also need to identify and download drivers for hardware devices that Windows 7 didn't already supply drivers for.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
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Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

When I run a diagnostic on my network connection, Itunes says that a secure connection was not found giving the following message. Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002) Hewlett-Packard HP Pavilion dv6700 Notebook PC iTu

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0025AAF8089EC380
Current user is not an administrator.
The current local date and time is 2011-05-15 21:05:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc0c6f739bfede483c8983f10e41784f
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {588EB1BD-8374-43B1-B687-C47C33764298}
Description:    Intel(R) Wireless WiFi Link 4965AGN
IP Address:    192.168.1.2
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Sun May 15 20:23:07 2011
Lease Expires:    Mon May 16 20:23:07 2011
DNS Servers:    192.168.1.1
Adapter Name:    {1C11AE53-28A5-4AC7-BA9F-CD4109D7856C}
Description:    Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 18:00:00 1969
Lease Expires:    Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-04-30 21:01:11.

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
We'd better check on that, kris. If you enable iTunes in your Windows firewall, does that help with your connection? See the following document for instructions:
How to enable iTunes in the Windows XP Firewall
EDIT: Drat ... gave you the link to the wrong document. Try this one instead for your Vista:
How to enable iTunes in the Windows Vista and Windows 7 Firewall
Message was edited by: b noir

Lost all sound on my HP Pavilion dv6 notebook

I have a HP Pavillion dv6 notebook with a Widows 7 operating system and have lost all sound. Any suggestions as this is a 6 month old notebook?

I had the same issue last night after an automatic BIOS update. I read about 7 pages of posts that seem to deal with the same issue and found a combination of actions that seem to have restored my audio functions completely. I posted the solution and it resolved the issue for at least one other user who commented back. It it works for you, please also post that it worked for you. I suspect there are alot of users out there that have or will be experiencing the same issue. It would be nice if HP would post the appropriate solution, it seems to have been going on for awhile.
1. Through 'Device Manager / Sound, video and game controller' I uninstalled my audio driver (IDT High Definition CODEC) and also deleted the driver software for the device.
2. Through 'Programs and Features' I uninstalled the IDT Audio Software (vers 1.0.6418.0) that was installed with the BIOS update.
--> This forced a reboot.
--> When my system rebooted it automatically searched and found the appropriate audio driver -- now I've got audio and Media Center works fine...
Hope this helps you.
System Information:
HP Pavillion dv7 Notebook PC - Intel(R) Core(TM) i7-2670QM CPU @2.20GHz - 8.00 GB RAM
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization: Hewlett-Packard
Product ID: 00359-OEM-8992687-00010
Original Install Date: 11/18/2011, 10:00:14 PM
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2201 Mhz
BIOS Version: Hewlett-Packard F.1A, 6/22/2012
Total Physical Memory: 8,140 MB
Available Physical Memory: 5,420 MB
Virtual Memory: Max Size: 16,278 MB
Virtual Memory: Available: 13,297 MB
Page File Location(s): C:\pagefile.sys
Hotfix(s): 143 Hotfix(s) Installed.

HP Pavilion dv6 Notebook Processor Upgrade

Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013

hawksfan1010 wrote:
Hello,
I am considering having an Intel 4th generation (Haswell) i7 chip installed on my laptop. But, I do not know if it is compatible. Please leave any helpful comments, including if this upgrade is possible or not (i know some chips are soldered on). If it is possible, please leave places that are reliable for upgrading laptops. (I've upgraded a desktop in the past, and it didn't go so well, so NO DIY's!) Thanks guys.
-hawksfan
HP Pavilion dv6 Notebook (custom built)
2nd Generation Intel Core i5-2450M processor (2.50 ghz, Turbo Boost up to 3.1 ghz with 3M cache)
12 GB Ram
Windows 7 SP1 64-bit
Built in late May, 2013
Hi,
Haswell mobile architecture uses a completely different socket than previous generations. You may use a Sandy Bridge like Core i5-2450M on an Ivy Bridge laptop but you can't use Haswell in any of the previous generations:
http://ark.intel.com/products/75128/Intel-Core-i7-4800MQ-Processor-6M-Cache-up-to-3_70-GHz
Socket: FCPGA946
So far I have heard there is no reason for an upgrade to Haswell from Sandy or Ivy Bridge computers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

HP Pavilion G6 Notebook PC - Continuously turns on and off after new ram is inserted repetitively

I have just installed another 4 gb of ram making it 8 gb. It works fine the first time it has started up with the new ram but when it has been turned off with the new ram installed for at least 30 minutes it just refuses the ram and just turns on and off repetitively. I have to take out the new ram and turn on the computer on to get it running again. Once it has had a full start up without the new ram I can insert the new ram again but then this problem consists.
Product number: A3D96PA#ABG
Processor name: Intel Core i5-2430M 2.40GHz
BIOS F.66 - 01/24/2013
My PC is running windows 8.1 Pro
The details of the new 4gb of ram are: Crucial 4GB DDR - 1600 SODIMM
This question was solved.
View Solution.

Hi Adam_M,
Welcome to HP forum!
Thank you for you query, I will do my best to assist you.
I understand that you installed additional ram up to 8 GB and you have a startup issue. Here is a link to the HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY. If you note on Page 3, under memory your system only support up to 6 GB of ram. Please let me know if you want any more assistance.
Sparkles1
I work on behalf of HP
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Speakers disjointed and lagged sound - HP Pavilion dm4 Notebook PC

Every now and then my laptop faults when playing videos/music. The laptop is a HP Pavilion dm4 Notebook PC with Intel Core i3-2330M @2.20GHz
Basically sometimes when playing a video/music the speaker is distorted and laggy. Usually when watching a video this is also laggy. The computer seems to run really slowly and trying to move the mouse or type it takes a few seconds for the letters to appear.

I would think that with 6GB of RAM you wouldn't be having lagging issues either...
Especially since it is under warranty, let HP look at it and see what they say.

How do i clean the air vents on my hp pavilion dv6 notebook pc?

Latelly, the fan on my HP Pavilion dv6 Notebook PC has been noiser than usual and it appears that my notebook becomes quite warm to the touch. The HP Support Assistant running on my notebook PC recommended that I can reduce the heat and fan noise by cleaning the air vents. How do I do this? Can I do this myself or do I have to have a professional do it?

Hi Rosie,
You can clean the vents on your notebook.
Buy a can of compressed air. Essentially, you need to gently blow out the vents with the compressed air to clear out the dirt and dust. You need a can with a small straw like attachment for the nozzle so you can point it directly toward the vents.
Do take a look at this document first so you know which way to point the air and how to avoid damaging the fan inside the notebook.
Reducing Heat and Fan Noise by Cleaning Air Vents
Extra information:
Fan Runs Constantly, the PC Notebook Operates Slower than Expected and Generates Heat
Good Luck!
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Remember: The more information you provide, the better help you can receive.
Always Include: (Notebook) Product Number , Printers – Model Number ,
                   Operating System and an Error Description
                     Never give out your Serial Number
                      2012 Year of the Dragon!
Kind Regards,
Dragon-Fur

HP Pavilion 17 Notebook PC (Windows 7 Ultimate x64) USB controller not working

I am having problems with my HP Pavilion 17 Notebook PC (Windows 7 Ultimate x64) Intially Windows 8 was installed but I got windows 7ultimate for it and now I'm missing the drivers for it.
I don't know how to fix this problem, I have tried everything. I downloaded an program called DeviceDocter and it downloaded the thing but then an error saying. Your system does not meet the miniumum requirements for this update. Update has been cancelled. (9996). It says AMD USB Controller Driver. It should work on my computer since it's Windows 7 Ultimate x64. Please help me fix my ports. Just my 2 ports on my left side of the computer isn't working. The right side of the computer port is working.

Thanks for the help, but I found the program to fix it. After searching for hours. I stumbled upon this link and it finally worked and the unknown device was only my headset and the other one I just updated by making it search online for the software. Here is the link for other people to use to fix their usb port problems. - http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

HP Pavilion 15 Notebook PC hdmi port to hp monitor stopped working

I have a HP Pavilion 15 Notebook PC (processor: AMD A8-455m APU w/ Radeon HD Graphics) and for the past year been using it with an external HP 20wm monitor by way of HDMI to VGA cord. On March 1st 2015 I turned on my laptop and monitor and it could not find the external monitor. On the monitor it stated no connection found and monitor went to sleep. The cord and monitor work with my sons laptop so I know they're not the problem. Went to Screen Resolution and tried to detect and nothing. Having rolled back the driver (7600G) and no difference I updated it back again. I took the computer back to a restore point on Feb 26th and the outcome was the same it does not work. I would appreciate any help that can be put forward so this issue can be resolved.
Thanks,
Tom

Hi there @Aliikoma
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are having trouble with your connection to an external display. I am happy to help. Please post the full product number for your notebook. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
You can try looking through these two pages and see if any of the suggestions make a difference for you.
Troubleshooting HDMI Display and Sound Issues
Connecting a Monitor, Projector or TV (Windows 8)
Let me know, whether you are getting any specific errors, or when using the methods in those pages if the HDMI shows up at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Disc drive no longer working on HP Pavilion dv9700 Notebook PC?

I have a HP Pavilion dv9700 Notebook PC that's running Windows Vista Home Premium. This morning I inserted a CDR to burn some files via iTunes and since then, my disc drive is not responding in anyway. I tried pushing the button on the disc drive, no response. I tried ejecting it via windows explorer, no response. I tried restarting my computer to see if that would help, no response. The light on the disc drive no longer lights up in anyway. When I tried burning the CDR in iTunes, it just kept displaying the message "Please insert blank disc" over and over and didn't recognize there was anything in the drive. So, do you think the disc drive has had it? Or is there some way to reset the disc drive or fix it? Thank you in advance for any help you can provide.

Hi Jimmys_51,
Take a look at this document and let me know if the troubleshooting steps help resolve your issue.
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HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit- no sound

HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit.
IDT High Definition Audio CODEC Enabled stwrt64.sys 6.10.6289.0
Intel (R) Display Audio Enabled IntcDAud.sys 6.12.0.3047
Speakers show sound coming from internal speakers.
Speakers and Headphones Properties show- No Tone Control installed–how do I get it?
I have updated, deleted, and reinstalled drivers, from HP support help, no luck.
Please Help!
Thanks
CJ

Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
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Hp c4280 photo-smart added to new hp pavilion dv7 notebook. printing custom sized paper won't center

I recently bought an HP Pavilion dv7 notebook and added my HP C4280 printer. It prints normal things fine, but when I try to print with custom size paper (for instance, 5" by 10" notecards) and want my information centered in the middle of the page, the alignment prints it in the middle of an 8.5" by 11," way off center. I've read help on word and hp and can't find an answer. The only difference is an updated version of word.
I did download the patch and had no luck with that. Any suggestions would be great! Thanks!

Hi - It definitely sounds like the SW or printer driver isn't recognizing the paper size. First thing I would do is make sure that the paper size in both the printer driver and in Word match. For the printer driver, go into File, Print and you should see an option for Printing Options or Printing Properties. Click there and verify that you've got the paper size set correctly. In Word (not sure which version you're using) 2010, go into Page Layout and choose Size to make sure it matches the printer driver. Try printing again.
I'm assuming you're using the printer driver that came with the printer? If not, you can download the latest Win7 driver from here. Once downloaded, install it and follow the steps above.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

HP Pavilion dv6 Notebook PC unable to boot recovery disk

HP Pavilion dv6 Notebook PC unable to boot recovery disk. First when I power on my notebook it goes straight to the launch recovery or launch Windows normally screen. When I choose start windows normally, it goes to the window screen and freeze. When I try to launch the start-up with windows 7 start-up disk, the computer will not load the files. When I tried to complete a hard drive test, it failed with a failure ID 9UXNXA-55E65V-XD003G-60XR03.
I'm looking for a solution, can someone help?

Hi:
It sounds like you need to purchase a new hard drive for your notebook, and reinstall the operating system with your recovery disks.
When a HDD fails a diagnostic test, it normally means it is done for.
Paul

Wifi not detected on my HP Pavilion g6 Notebook PC

Product name :HP Pavilion g6 Notebook PCProduct no.: D4B10PA#ACJOperating system: Windows 8.1 64-bit version Hi,My PC does not detect my wireless connection. All other deviced like my iphone, ipad etc do, so I know that the router is fine.also, I can see other networks near my vicinity but for some reason MY home network is not detected by my PC!My OS is up to date, so is my wireless adapter. I am using this forum by connecting to the internet by LAN cable. Please Please Please help me! Thanks,MS

Hi , Thank you for your query. I grasp that your notebook does not find your network but does find others. Your wireless drivers are up to date as well as your OS. First what frequency is your network set to. If you have it set on 5.0 GHz please try changing it to either mixed mode or 2.4 GHz as that is the one the notebook works best on. Can you connect to a different network or hotspot? Have you ran the Windows troubleshooter? Have you ran the HP Support Assistant ?
Here is a link to HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)that will provide more steps to try. To show appreciation for my replying please click the thumbs up icon below.If this resolved your issue, please tell people by choosing solution provided. Best of Luck!

Re: hp pavilion 15 notebook pc, core i3-3217u drivers

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