Re: I am having difficulties downloading my purchased Adobe product.

I've inserted the disk for upgrade. The window for accepting of the agreement comes up. I click ACCEPT and then nothing happens. I've tried it several times and nothing happens.
Please advise.

Hi Jeff,
Thanks for your quick reply. I’m installing an upgrade of Photshop CS. My operating system is Windows 7 Professional. The disk look good and it worked on my old computer with Window XP. I’ve tried to install it repeatedly and the same thing happens every time. I don’t have any idea of what I can do to correct the difficulties other than try and try again. Do you have any suggestions?
Starknaught

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I am having difficulties downloading my purchased product

Having clicked on the link to the purchased item on Your Downloads page, nothing happens except for a message stating "Done, but with errors on page". The errors are not shown.
Your instructions state that if the Akamai Download Manager is not yet installed, a prompt will be given to install it. This has not happened.

jb_f I would recommend trying the steps listed in I can't download a purchased product from the Adobe.com Store. Please feel free to respond to this thread if you have any questions about the steps listed within the document.

Downloading a purchased Adobe product

Having trouble downloading your product? Here are a couple of things to try if you're having trouble downloading a product you purchased on Adobe.com (abstracted from here):
Q: I can't find the product I downloaded, where is it?
A: The following steps will help locate your software for download:
Go to Adobe.com.
Click Sign In (in the upper right corner).
Enter your Adobe ID and password, and then click Sign In.
Click My Orders and then Order History.
Locate the order number, and click the Download link in the Downloads column.
Start the download by choosing one of the following:
Click Download and follow the onscreen instructions.
Click Akamai Download Manager and follow the onscreen instructions.
If you prefer downloading directly in a browser, click Alternate Download Method. Then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.
Q: I just purchased Lightroom 3 from Adobe.com and when I click to download the file for Windows, the screen blips and returns me to the same Download page as though I hadn't clicked to initiate the download. I seem to recall having this same trouble in trying to download trial versions in the past. Now that I've made the purchase, I sure hope there is a simple remedy to the site's download problem. Can you help?
A: If you're using Internet Explorer 9, right-click the download link and select Open In New Tab. Alternatively, try another browser such as Mozilla Firefox or Google Chrome.
Q:Trying to download my licensed copy of CS5.5 Master Collection (MasterCollection_CS5_5_LS1.dmg). both the Akamai net session and the alternative direct download fail differently. The Akamai net session download gets below 1% and then restarts. It's done this 4 times now. The alternative download (directly) completes and I get a 6.6GB dmg file, but when I try to mount it, it fails to validate with a checksum error.
I've attempted to download from multiple systems, with and without Sophos Anti-virus on-access scanning enabled.
The download is started from the "your downloads" page for my sales order.
Any ideas?
A: Sounds like there maybe an overall issue with the Internet Connection itself. You can override the checksum feature by completing the following steps:
Launch the Disk Utility located in Applications/Utilities
Go under the Disk Utility menu and select Preferences
De-select the option to verify checksums
I would also recommend turning this feature back on after you have completed the install. If you still have problems then you may want to try an alternate Internet connection.
Q: We bought production premium CS5 Version 5.0, we got the Windows Binaries Media, where can we download a MAC Binary from?
A: We offer the ability to swap platforms for the current version of the software. So if you had requested to switch from Windows to Mac while Creative Suite 5 was the current product we could have done so for the price of the media and shipping cost. Since CS5 though we have released Creative Suite 5.5 and now Creative Suite 6. You can qualify though for the upgrade pricing to Creative Suite 6.
For additional details regarding the platform swap process I would recommend reviewing Order product | Platform, language swap - http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platfo rm-language-swap.html.
Q: I'm part of a volume upgrade to Lightroom 4 and have my serial number where do I go to get the upgrade and enter the number?
A: Volume licensing downloads are located at https://licensing.adobe.com/.

Hi melanie1615,
Please try to download Photoshop Elements 13 from this link:
http://www.adobe.com/go/tryphotoshop_elements/
and Enter the serial number when if will ask.
Regards,
Sandeep

TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/

I am having trouble downloading a purchased movie from ITunes Help

I am having trouble downloading a purchased movie from I tunes It keeps telling me there is an error and to tap and try again but all fails Help

I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

HT4539 I am having difficulties downloading books to my library. Can someone explain why?

I am having difficulties downloading books to my ilibrary. Can someone assist?

Have you submitted your proof of eligibility? Are you able to find the software listed on your product page?

HT4623 i have a older version ipod ,Model MC086BT and I am having difficulties downloading iSO 5 and above

Hello, I have a older ipod touch version and I am having difficulties downloading iSO 5 and above (version 4.2.1 (8C148) Model MC086BT

Hi Patrick,
If you have a 2nd generation iPod Touch, then 4.2.1 is as high as you can go.
Cheers,
GB

Where do I download my purchased Adobe X software? It is not showing up in my purchase history.

Where do I download my purchased Adobe X software? It is not showing up in my purchase history.

if you mean acrobat X pro and, if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Can i download and use adobe products on my old OS windows XP?

can i download and use adobe products on my old OS windows XP?

For info on technical requirements, try this: http://www.adobe.com/products/creativecloud/tech-specs.html

Can you purchase Adobe products without joining Creative Cloud?

Can one purchase Adobe products without joining their CreativeCloud?

Only superseded CS6 versions
Creative Suite 6
CC and current CC 2014 versions are Cloud only.

Im having trouble downloading songs purchased in Itunes to my nano. Help!

Im having trouble downloading songs from ITunes to my Nano. Help please

What happens when you try to sync songs to your Nano? Are you getting any error messages? Does the iPod appear under Devices in iTunes?
What options and configurations do you have enabled from under the iPod's Summary and Music tabs?
B-rock

HT201272 Im having problems downloading already purchased music and videos from my iphone 4s

When i try to download already purchased music and tv shows it keeps asking for user id and password and still doesn't allow me to download...HELP!

Open itunes, connect iphone, click File>Transfer Purchases.

Having trouble downloading my purchased apps on a new iphone 5s

att&t swapped my informatiion fron iphone4 to the new iphone 5s some how my apple got changed and i caint get my apps back

Hello zane chapman,
Thanks for using Apple Support Communities.
You are able to download previously purchased items from both the iTunes Store and the App Store. Please follow the instructions below to download those items:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

I am unable to download my purchased Adobe Photoshop Elements

I am unable to download my purchased products: Adobe Photoshop Elements & Premiere Elements 12
I tried downloading them a few times unsuccessfully. Now, whenever I try to download this is the message I get:
"Sorry, Too many download attempts: 5. You were allowed to download only 5 times. If you have any questions, please contact Digital River Customer Service at [email protected]"
I have only received an automated responese from CustomerServices which was not helpful.

Try an alternative download resource...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

I'm unable to download my purchased Adobe Photoshop Elements 12?

On 12/17/13 I purchased Adobe Photoshop Elements 12 and installed it on my computer. On 12/19/13, the motherboard croaked and I now have a new computer. My Photoshop Elements 12 won't download and open for me??? Please help or tell where I can get tech support for this issue.
Thank you,
Fran Seamans

Try an alternative download resource...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Re: I am having difficulties downloading my purchased Adobe product.

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