Re: I bought subscription unlimited world and paye...

I had a small amount of credit when I signed up for the Unlimited World Subscription.
I'm calling a bank in the UK (def a landline), and Skype used my existing credit, then disconnected the call and now refuses to reconnect the call due to INSUFFICIENT CREDIT.
WHAT GIVES, SKYPE?????

autophile wrote:
I'm calling a bank in the UK (def a landline),
Hello
You were charged correctly. The bank # you called is a very expensive UK "shared cost" premium line and is not included in any Subscription. Only calls to domestic landlines are covered.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Double subscription - unlimited world & refund iss...

subscribed unlimited world via skype manager and using it already for years.
Nov/06 receive skype credit from skype manager.
this skype credited was somehow deducted by skype spersonal account and saying that I have subscribed another unlimited world through personal account. That means I have 2 world unlimited subscriptions at the same time.
immediately log in to the skype personal account and cancelled the new subscription of unlimited world and keep the existing world unlimited subscription.
no refund from the cancellation?
Please help.

Hi there,
Afaik == You have to request a refund. ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Cancel a subscriptions Unlimited World

Please cancel my subscription Unlimited World. My name account is cunizony. I have tried several time to cancel but there is no cancel subscription link to click. Please let me know if the problem have been solved

Hi Same Problem with me i am not able to cancel my one month free trial , Though i am just activated 3 day back , SKYPE is relly not doing good with this .
Please have this cancel buttons and other option very well and easily sptable , Stop making business by troubling people and making them fool.
Now please advice me where i will get this cancel supscription button for Unlimited World.
And if this will not happen on time i will make sure i will publish this everywhere how you are making fool of innocent people and i will also never use Skype in futuer.

I bought a Skype subscription , "unlimited world",...

First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit.
She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny.
And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
Simon

Hi Simon
Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
Only 8 countries are included in the Unlimited World subscription as you may now be aware.
If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
I also understand that most grandparents do not have good PC skills too.
I hope this may help.
Steve
(Super Users do not work for Skype, but help people here in the forums)

Just bought a new Macbook and pay 29,- eur. for an update

Hello,
I just bought my new macbook 2 days's ago and i just saw the news that an update of the OS is comming on August 28th. Do i really need to pay 29,- euro's for this or can i get it for free beacausr i only have my new macbook a few days?
Thank you!
Jeroen

austin093 wrote:
hey.. i have had my macbook pro since early july, 2009. I bought the mac in the United States but am living in Europe currently. Do I need to buy the one on the US store and ship it abroad or can I buy it from say the German or UK store? Will it work any differently? Also, I am eligible for the 10 dollar update but how can I do that when I need it sent abroad? Make more sense to just buy in the country I am in? Thank you.
- ideally yes that would be convenient but I believe since its was purchased from US you can only get the update snow leopard there as well. I think this answers your question.
Terms and Conditions
This offer is good only in the United States (50 states and the District of Columbia) and Canada, and valid only in accordance with the terms set forth on this certificate.
http://www.apple.com/macosx/uptodate/

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Subscription - Unlimited World not active even aft...

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Unlimited World Subscription now includes Brazil

Last Year I subscribed to two Subscriptions, one Unlimited World and a Brazil 400 landline. This year I cancelled the Brazil 400 land line because Unlimited World now covers Brazil... but they are charging me for the Landlines calls to Brazil...
The customer service states that Brazil was not covered when I subscribed on March last year, ok but this year when I renewed it was... shouldn't all new countries enter automatically?... I sent already to messages to customer service regarding this issue and they just ignore me... how can I contact them directly to solve this issue!!!!!

Hi Norman,
I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
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Hi Paul,
Your Skype Number will expire on Mar 26, 2015
The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
Skype

Premium unlimited world subscription

I bought the skype premium with unlimited world, took my money and I cant even call Mexico. How can this be fixed?

Hi,
Mexico is not included in your offer.
Please see my answer: http://community.skype.com/t5/Subscriptions/Unlimited-world-settings/td-p/1406615
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Unable to use my unlimited world subscription to ...

I have:
unlimited north americs subscription, works perfect.
purchased an unlimited world and i cannot access it and make calls to Guam< Puerto Rico< Germany or Belize ; please advise
Last but not least, how do i contact technical support for skype

Unlimited Europe does not cover cell phones in the UK. It only covers landlines. If you are calling cell phones you will need skype credit.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Unlimited world subscription but no facility to ma...

Hi,
I want to set up a skype phone account so that calls can be made to any landline/mobile that are FOC within my subscription. However, I also want to make sure that no other calls can be made outside of this subscription list i.e. to any numbers that would incurr a further charge.
Can anyone help me understand if this is possible?
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Hi Andrew,
If you purchase Unlimited World and you don't have any Skype Credit then you can't call to any other number that is not covered by your subscription.
Bottom line is that subscription only covers calls to numbers that are included, in order to call anywhere else you need Skype Credit. As long as you don't add Skype Credit you have nothing to worry about.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Upgrade from Unlimited Europe to Unlimited World

Hi, My subscription Unlimited Europe was automatically extended until April 2013. However I would like to have now an Unlimited Worl Subscription. Is there a way to Upgrade from Unlimited Europe to Unlimited World without paying for both Subcriptions? Please advise me what to do. Best Regards Lobito67

Unfortunately you can't make the switch on your own since recurring payment is already done, but please contact customer service and they will help you with this: https://support.skype.com/faq/FA1170
In the future make sure you cancel recurring payments first and then purchase a new subscription.
Cancelling subscriptions: https://support.skype.com/faq/FA1881
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unlimited World calls to Sweden

I have been making Skype calls to Sweden for about 5 years and always thought, for some reason, that I needed both Unlimited World AND Skype Credit. I call to a cell phone from both my cell phone and landline. My daughter told me I didn't need Skype Credit if I had Unlimited World, so I let my Skype Credit expire. Now, however, when I try to make the call it tells me I don't have enough Skype credit. If I need Skype credit, why would I need Unlimited World. When I click on my Unlimited World subscription it says I can make landline and cell phone calls to Sweden. What am I missing or doing wrong here?
Solved!
Go to Solution.

Hello
The Unlimited World Subscription allows calls to Swedish landlines only - not cellphones. To call to cellphones in Sweden you require either credit or a dedicated Subscription. Hope this clarifies the situation for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World = Add mobile check in

Hi,
I am interested in Unlimited World, and I found that if I add "5EUR" for this porduct, I can make a call to "mobile" world wide.
Question is that
Is there any time limitation for "calling to mobile?"
It looks so, but I would like to make sure, whether there is no additional cost for mobile calling as well.
Asking for your kind help.

With Unlimited World subscription you get to call all the countries covered in the subscription and this 5EUR extra is just a regular Skype Credit that you can buy with the subscription.
Skype Credit lets you call anywhere you wish and your account is charged according to call rates: http://www.skype.com/intl/en/prices/payg-rates/
Plus connection fee http://www.skype.com/go/connectionfee
You can purchase Skype Credit and a subscription separately if you wish, doesn't really matter.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscribed to unlimited world premium (free offer)...

Hi,
i have today availed of the free trial one-month unlimited world premium subscription. paid it with my paypal account just so the process of availing the trial offer can be successfully completed. However, upon successful grant of the free subscription, i tried to use it but unfortunately i cant call landlines and mobile phones as the message is "You need Skype Credit or a subscription to call landlines and mobiles from skype".
what seems to be not right in this picture? please favor me with your prompt response asap.
thanks.

There are some restrictions to the types of numbers you can call or that are covered. You may want to take a look at this thread:
http://community.skype.com/t5/Subscriptions/Unlimited-World-coverage-and-troubleshooting/td-p/839824

Re: I bought subscription unlimited world and paye...

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