Re: I cannot change my Skype-To-Go PIN or edit my ...

i have been overseas where i started having triuble with my skype to go number when i came back i changed my pin but Skype doesnt seem to recognise the new pin

Hello,
We're only able to reproduce the issues intermittently so we need some help from the users experiencing the problem.
Please let me have the following information:
1) are you seeing the problem in the client or on the web browser
2) browser (Chrome, IE7, IE8, IE9, Firefox etc)
3) browser version (usually available under Help->About)
4) OS (e.g. Mac, Windows 7 etc)
5) what exact behavior or error message are you seeing (e.g. clicking on the Add but nothing happens, clicking Save but nothing happens, no page loads up, etc)
Thanks!
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Cannot remember my skype to go PIN...

     I cannot remember my skype to go PIN... and there are times that I try to call from one of my two registered phones and I receive a message that that phone is not recognized and I need to enter my PIN....the one I set up when creating my Skype to go account,,,,,, How to retrieve that PIN number. cannot be that difficult...... Thanks!!

    PepeLePew wrote:
     How to retrieve that PIN number?
    Please file with Customer Service. You will need to have a purchase history.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Cannot change payment method on subscription and C...

    I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

    Well, it happened again.  This time I'm done with Skype.  A ten-year customer, and they've finally worn me down and worn me out.  Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year.  But at the cost of making me sign up all over again, and after wasting my time both last year and this year.  And I am DONE.  I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions.  Bye, Skype.  I would provide adjectives for how horrible your customer service is, but they would all be profane.
    Transcription of today's chat:
    Close chat
    info: at 18:59:56
    Please wait for an agent to respond. You are currently '1' in the queue.
    info: at 19:01:56
    All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
    info: at 19:01:58
    Privacy Statement 
    You are now chatting with 'Gian C'.
    Gian C: at 19:02:11
    Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
    Gian C: at 19:02:11
    With that being said, how may I help you?
    Customer: at 19:02:24
    I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
    Gian C: at 19:02:41
    I am sorry to know that
    Gian C: at 19:02:47
    What is your Skype name?
    Customer: at 19:03:49
    customer
    Gian C: at 19:04:04
    Thanks
    Gian C: at 19:04:08
    Let me check the account
    Gian C: at 19:05:50
    Thank you for patiently waiting
    Gian C: at 19:06:07
    Is this for the Unlimited Us and Canada?
    Customer: at 19:06:13
    yes
    Gian C: at 19:07:12
    I see
    Gian C: at 19:07:23
    Can you go to this site right now?
    Customer: at 19:07:30
    i'm there
    Gian C: at 19:07:33
    http://www.skype.com/en/
    Gian C: at 19:07:39
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:07:49
    Look for Unlimites Us and Canada
    Customer: at 19:07:58
    why?
    Gian C: at 19:08:21
    Just want to make sure if repurchasing the subscription would be avaialble
    Customer: at 19:08:36
    I was told last year that it would be available. And two nights ago.
    Gian C: at 19:08:36
    That is the best work around to get the subscription back using the new card details
    Gian C: at 19:08:45
    I understand
    Gian C: at 19:08:53
    Can you please go and check it first
    Customer: at 19:08:59
    No, thank you. Please just apply my card. This is what happened last year.
    Gian C: at 19:09:02
    So I can assure the resolutiong
    Customer: at 19:09:34
    The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
    Gian C: at 19:09:40
    Can you help me on this to solve your issue please?
    Gian C: at 19:09:53
    I understand
    Customer: at 19:10:02
    You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
    Gian C: at 19:10:06
    However the time you change the card did not worked on the system
    Gian C: at 19:10:15
    That is why the renewal did not push trough
    Customer: at 19:10:41
    It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
    Gian C: at 19:10:59
    ok.
    Gian C: at 19:11:19
    Before we do that, can you please try to check if the subscription is available first.
    Customer: at 19:11:40
    I do not understand how you expect ME to check if a subscription is available!
    Customer: at 19:12:04
    The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
    Gian C: at 19:12:09
    Basically it is simple
    Gian C: at 19:12:10
    Go to this website
    Gian C: at 19:12:10
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:12:10
    Click on U.S.
    Customer: at 19:12:16
    Please pass me to a supervisor.
    Gian C: at 19:12:20
    Then check if US and Canada is part of the list
    Gian C: at 19:12:39
    Before I pass you to our supervisor
    Gian C: at 19:12:47
    Let me give you a heads up on your case
    Customer: at 19:12:57
    it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
    Gian C: at 19:13:11
    I see
    Gian C: at 19:13:28
    Thanks for the information
    Gian C: at 19:13:38
    When did you change your card detail? For this subscription?
    Customer: at 19:15:08
    Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
    Gian C: at 19:15:13
    Thanks
    Gian C: at 19:15:48
    Just to make sure we will be solving this issue, can you please provide me your call back number
    Customer: at 19:15:59
    You do not need to call me.
    Gian C: at 19:16:07
    Just incase this chat got disconnected so our supervisor can call you
    Customer: at 19:16:19
    (###) ###-#### (REDACTED FOR PRIVACY)
    Gian C: at 19:16:25
    Let me get you our supervisor as you have requested
    Gian C: at 19:16:29
    Thank you
    Customer: at 19:25:17
    ?hello
    Gian C: at 19:27:42
    I will get back to you once the Supervisor is ready to take this chat. For a moment
    Gian C: at 19:27:50
    Sorry to keep you waiting
    Gian C: at 19:28:08
    Our Supervisor is still engaged with the call
    Gian C: at 19:28:10
    Anyway
    Gian C: at 19:28:20
    Here is what we have found out on the subscription
    Gian C: at 19:28:41
    The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
    Gian C: at 19:28:54
    Checking the price of the subscription
    Customer: at 19:28:59
    It has not passed yet. it expires 5/7. Today is 5/6.
    Gian C: at 19:29:12
    Let me give you a heads up
    Gian C: at 19:29:39
    Auto-renewal only happens once. And that is 3 days before the subscription expire
    Customer: at 19:30:09
    I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
    Gian C: at 19:30:23
    I am sorry if you feel that way
    Gian C: at 19:30:34
    I am explaining to you all the things you need to know
    Gian C: at 19:31:27
    But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
    Gian C: at 19:31:47
    The new subscription prices is just 30.50USD for 1 year
    Gian C: at 19:32:12
    It is just few cents higer compare to the old price $29.99
    Gian C: at 19:32:37
    I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
    Customer: at 19:32:51
    This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
    Gian C: at 19:33:02
    If the auto renewal failed because of card used
    Customer: at 19:33:05
    That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
    Gian C: at 19:33:21
    Then Repurchasing the same subscription will be best to get it back
    Customer: at 19:33:30
    That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
    Customer: at 19:33:42
    The 7th one said the subscription was cancelled.
    Gian C: at 19:34:05
    That is the notification sent by Skype to tell you that we are still trying to accept the payment
    Customer: at 19:34:30
    It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
    Gian C: at 19:34:33
    6 times the sytem try to renew the subscription
    Customer: at 19:34:43
    Yes. ON the same day. None on any other day.
    Gian C: at 19:35:01
    If only there is no problem with your card then the subscription should renew without a problem
    Customer: at 19:35:10
    You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
    Gian C: at 19:35:08
    Yes correct
    Customer: at 19:35:12
    I am done.
    Gian C: at 19:35:10
    As I said
    Gian C: at 19:35:30
    3 days before the subscription expire is the only day to renew the subscription automatically
    Gian C: at 19:35:32
    That is how the system works
    Customer: at 19:35:34
    As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
    Gian C: at 19:35:37
    It is part of the terms of use
    Customer: at 19:35:43
    Read what I said.
    Gian C: at 19:36:01
    Yes I already documented this case and I already escalated those previous representative
    Gian C: at 19:36:08
    For providing you false information
    Customer: at 19:36:12
    The terms of use don't say you bombard people with emails every 2 hours on a single day.
    Customer: at 19:36:44
    And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
    Gian C: at 19:36:50
    The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
    Customer: at 19:37:07
    Then why not send it once a day for six days instead?
    Customer: at 19:37:13
    that would make a lot more sense!
    Gian C: at 19:37:38
    Here is the thing Kim the system works that way for 10 years already
    Gian C: at 19:38:12
    And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
    Customer: at 19:38:18
    See this? this was last year:
    Customer: at 19:38:20
    http://community.skype.com/t5/Rates-and-subscripti​ons/Cannot-change-payment-method-on-subscription-a​...
    Gian C: at 19:38:26
    Ok
    Customer: at 19:38:45
    You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
    info: at 19:38:52

  • Cannot log into skype. I have to use a different S...

    FRUSTRATION!
    That is the only way I can define my mood at this point.
    Wen i try to log into skype on my Xbox one it says: This Skype account is already linked with another microsoft account.
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    Understood. Here is how it works.
    When you log into Xbox One with a Microsoft account (= Xbox Live account), this is the one that Skype will use.
    If you want to log into different Microsoft account on Skype for Xbox One, you need to log into different Xbox One (= Microsoft account) account.
    So, you cannot be logged into Microsoft account A on Xbox and into Microsoft account B in Skype.
    Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
    Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
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    My skype, received the message from friend, but i can't reply them.  When i click on the message, it appear 
    "Cannot change the undefined button (264,22)"
    Please help.
    Thanks in advance!
    This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

    syafini wrote:
    My skype, received the message from friend, but i can't reply them.  When i click on the message, it appear 
    "Cannot change the undefined button (264,22)"
    Please help.
    Thanks in advance!
    This is a know issue with latest Skype versions installed on Windows XP computers with old CPU without support for SSE2 instruction set.
    Uninstall the currently installed version and install the previous 6.21.0.104 version:
    http://download.skype.com/msi/SkypeSetup_6.21.0.10​​​4.msi

  • I cannot log into Skype on my iPhone.

    I have recently updated my IOS on my iPhone 6 and the most recent update for Skype, Since this I cannot log into Skype. I have the correct Skype ID and I know my password is corretc because I reset this today and then re-tried logging in.  Skype still doesn't recognise my details. It is getting bloody frustrating!  Anybody els e have this problem? Or can anyone help? Thanks in advance  Jonny

    I am having the same problem.  I not only cannot login to my skype account on new iphone 6, but app did not respond to a request to change password.   I  am not using 3rd party keyboard and I re-installed the app. Even though I could still login on my pc I changed my password, can login successfully on PC, but still cannot login on my iphone.... 

  • Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him mine. Want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address.

    Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
    Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!

    Hey Fagen!
    You will want to see the following article for guidance on achieving the result you wish to achieve:
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ht5661
    I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • For some reason, I cannot change my desktop background no matter how many times I delete the "active" folder.  It's as if it's locked.  Any ideas how I can fix it?

    For some reason, I cannot change my desktop background no matter how many times I delete the "active" folder.  It's as if it's locked.  Any ideas how I can fix it?

    Yes it sounds like you have a corrupted preference file.
    The setting you make in individual programs get saved to a Preference file in your Users/Library/Preferences folder.
    All you have to do is drag out the old file to the desktop, reboot and load the program and the preference file gets rebuilt without your preferences which you reset.
    For your case I beleive the preference file is
    com.apple.desktop.plist

  • Hi i cannot change the brightness on my late 2011 macbook pro.

    Hi i cannot change the brightness on my late 2011 macbook pro. It is stuck on the lowest level in which i can't view the screen without a flash light. Please i need help how to solve this. I was on my computer when i checked the back which it was really dusty, i tried unscrewing the bottom however some screws were too tight so i took it upon myself and got a rod and startedremoving the dust off the vents and i may have clicked something as i closed the lid on the macbook i could hear the sounds still from the film but the lid was closed as i opened it back up the brightness was on low but sounds were still playing. All the buttons work , all of the F keys, apart from the brightnes keys. I can shine a tourch on the screen and see the display but the brightness will not change but i can see when i click the brightness it says it changes. I have connected it to a spare tv i have via hdmi and i really need help as this is my primary computer and i need it for work when going away. Thank you

    Try SMC and PRAM resets:
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/ht1379
    Ciao.

  • Cannot change my printer preferences

    Dear Hp technicians:
           Hi I'm from Mexico and I just loged in to my hp e-print center and it took me here. My problem is I find it really difficult to log in from my country coz' hp connected doesn't work, it simply just don't let my Log in.      I found that visiting hp connected-uk is the only way to log  in. But then,  I'm loged in, but I cannot change my printer preference coz' the button  doesn't exist, the one that used to say "Change setting"  is now just simple text.  How can I go back to e-print center instead of HP connected..... Please this is driving me crazy!
    I need your help

    Hi there, if you've updated your ePrintCenter account to HP Connected you can't revert back. Check out this thread for more information on the change from ePC to HP Connected http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-Connected-Support...
    Can you reply with a screenshot showing exactly what it is you're trying to change? Is it a setting of a printer in the Device tab or is it something in the "Settings" dropdown menu at the top right of the screen below?
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.

    I cannot change the value in about:newtab from "newtab" to "blank." The dialog is displayed but when I click Ok, the value is not changed.
    ===Answer===
    Comment on usual method and solution, by a forum Moderator.
    As long as there are no confounding factors, such as certain extensions, or a user.jsfile the procedure is as follows
    # Open a new tab and type "about:config" in the address bar.
    # In the Search bar type: "newtab"
    # Locate and double click "browser.newtab.url"
    # In the "Enter String Value" box change "'''about:newtab'''" to "'''about:blank'''" and click OK.
    # Verify that the value has changed and now all new tabs will be blank.
    See post under by ''pirate048'' [/questions/976589?page=2#answer-509482] ~J99

    Have to say that I rather agree with Mark..all we want is a simple, unadorned clean page that doe not track and show usage!! WHY NOT!! Is it too simple for developers..we aren't all (nor do we want to be!) software experts! Come on Mozilla..tidy up and clean up..it might be a quicker programme too!!

  • Cannot delete login item "You cannot change this item because it's managed by your system administrator"

    We migrated a server (ldap and file serving) to some new machines, which have new names.  We've got all of the login and file sharing functionality working on the new machines, but wherever we have a mount of a share in the Login Items for a user, we can't get the old machine out of the Login Items.  It's not fatal, but it does make login take a lot longer because it has to fail first.
    We can mount the share from the new server, and save THAT in a NEW Login Item just fine -- it's just that when you click on the old defunct one the minus sign is greyed out, and the mouseover says "You cannot change this item because it's managed by your system administrator."  There is a yellow triangle next to the item in the list.  Went into the user's ~/Library/Preferences/com.apple.loginitems.plist and it's not in the file.  The /Library/Preferences don't have anything that looks like a plist of the right name.
    Where do I find it and how do I get rid of it?

    In response to ManishBhatt94's post today, I may have some information that may be useful to you. I called Microsoft's 800-642-7676 and spoke with a technical representative with questions pertaining to my particular issue. I also have friend that has the
    same issue with her computer running windows 8. A representative from my ISP told me how to go into 1)Tools, 2)Internet Options, 3)Connections, 4)LAN settings and uncheck the proxy settings box. However after restarting or shutting down my computer it reappears.
    It will also reappears while I play games on Facebook not allowing me continue until I go back into the proxy settings in LAN and uncheck the box AGAIN and AGAIN. A local owner of a computer repair shop told my friend that it was a virus. After speaking with
    Microsoft today I was told the same thing/it was more than likely a virus on my personal PC at home. As most people likely do,  I use wireless internet in my home on the affected computer. Solution; as suggested by Microsoft rep was to have the virus
    professionally removed either by someone or to use their remote service for a fee of $149 which comes with several guarantees and does not require you to re-install software or documents. I hope that my response was of some help to you. I also kept trying
    to fix this problem but wasted a lot of time. He also suggested to Google the proxy problem to see if ANYONE has any alternatives to fixing this problem!
     

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