Re: I have expired My Best Buy Certificate  is it true I can get them replaced

Yeah, just noticed I lost out on a $55 cert. Even made a purchase of $20 while it was issued and was told there were no certs available. Not sure what I think about all of this / Best Buy at the moment after spending $3k in store this year.

Hi mestevo, and welcome to the Best Buy forum,
I used the email address you registered with the forum to review your My Best Buy™ account, and I do see that a $55 certificate recently expired.  Once a certificate has officially expired, it cannot be reissued.  Being that the certificate was active at the time of your most recent purchase, we should have been able to check your account at the register and see that it was available.  While you may not have been able to use the certificate then, we could have at least reminded you about it.
I am showing that you currently have Elite status, which means you should have the option to BANK your points.  I would strongly encourage you to change your certificate preference to BANK so that you can decide when a certificate is issued and avoid another automatically issued certificate from expiring.  You can change your preference by logging into BestBuy.com and clicking on "Rewards" under the My Best Buy™ tab.
To ensure that your preference is changed to BANK correctly and to see if I can answer any other questions you may have, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
My Best Buy™ Program Terms
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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