Re: Incorrect address

What is the solution to the issue of BT having the wrong address. The house I live in was once split in two so one half could be rented to tourists. It's all one house (L shaped) but some rooms in one wing were isolated simply by locking two doors  It was given another house name and this seems to have got into Royal Mails database because we even got a census form sent to it a few years back. However it's just one house now and has been for 7 years. BT have always sent the bill to the right address before I went paperless but when I tried to get a BT fibre connection, the address for the non existant holiday let appeared on the email confirmation. The equipment arrived OK but then the engineer was cancelled. I phoned to ask what was going on and was told that Openreach had the address to the non existant tourist cottage and it wasn't the same as my address, so we couldn't be connected. 
I asked how to solve this and was told to contact Royal Mail and ask them to remove the non existant address. Even if they were prepared to do this, how would it help. Openreach would still have the wrong address. Surely only they can put their own records right. 

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