Re: Incredibly slow connection in evenings

I am sorry if this is the wrong place for this, but the problem this person had seems to be the same as mine - home hub 2, connection fine during the day - useless in the evening.  this has been going on for ages and i have totally given up with the "helpdesk". Have  never yet made it through a bt sport match without missing the end and iplayer is pointless unless we watch or download during the day.
daytime btw performance test today at midday showed download speed was 6.92, run again at 5.15 and it was 0.36
Same as the other person, sometimes in the evening the test will crash or take several minutes to perform and show normal speeds. 
I saw this was tagged with "solved" but could not see the solution.
If you could help or point me in a direction other than helpdesk, that would be great.

I moved your post to start your own subject to avoid replies getting confused with originator of other thread
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

  • Very slow connection in evenings and weekend

    For a couple of months we have had appallingly slow broadband in the evenings and at some times on the weekend.
    We have two laptops and an ipad which all experience the same issues. Speed tests show 4499kps at some times and, what must be a record-breaking, 29kps at other times. Unfortunately the 'other times' are normally when we want to use it.
    Tech support provides some really polite and positive people in India but no continuity, no back-up to promises and some very misleading information. One call led to a guarantee the line would be 'upgraded' within the week and nothing changed. And the number she gave me didn't work.
    So terrible broadband speed. Awful customer service. Feeling cheated and will stop paying very soon. Have emailed the moderator this evening but is there anything else to do in the meantime?

    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .  This will also assist the mods
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Incredibly slow connection over WIFI only on Mac

    Hi,
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    In the same room I have an iPhone, an iPad and a PC succesfully connected and up/downloading at full speed (up to 900K).
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  • Incredibly slow internet, Connection drops.

    Well.. Posting here is pretty much a last resort..
    Background on what has happened:
    What i class as "acceptable" connection speeds for my phone line 4 - 6 mb.. This is the speeds i would achieve before i ran into any problems. 4mb through the day.. Sometimes ( not very often) 6mb early hours in the morning.
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    So, i contact BT over the phone... Do all the tests and checks they tell you to do, problem persists, so i get elevated to a level 2 adviser. I get a call back from adviser, he does some magic with the exchange and my broadband speeds up.
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    February / March
    Exactly same as above, Internet slows down to a crawl, i contact BT, get elevated and it gets "fixed"
    Speed still sitting at around 2.5mb.
    May
    Parents inform me that the Internet is slow again and constantly disconnecting
    (They aren't very tech savy hence why i have been dealing with the problems)
    I start monitoring the connection allot closer, and notice that the connection is dropping quite allot in the evening.. I work evenings hence why i have never noticed this fact.
    After doing some research and diagnostics i notice the phone line is "Noisy". So i start monitoring this too. I find that this isn't always the case.. Some times its quiet other times you can bairly hear people on the phone for the noise (imagine someone crunching up a bag of crisps next to your ear, that's what its like)
    I Contact BT, quite frustrated that iv had the same problem 3 times now.. Tell them about the noise on the line, and an engineer is sent out.
    Engineer does all his tests in the house, "No problems" (The line was conveniently quiet while he was doing tests).. Just before he leaves i do a line test, and it perks up with some static, i let him listen.. He does his tests all over again, "no faults on the line"
    The Engineer then informs me, that in mid January when some work on a sewage pipe was being done right next to my telephone exchange, a line was cut.. I somehow dint think, for one second this is a co-incidence. From all my own tests and diagnostics this was the only explanation i had for the problems.
    He leaves, i contact BT again.. Get elevated to a level 2 adviser AGAIN.. he "fixes" it..
    Speed goes back up to 2.5mb
    About a week later this Problem happens AGAIN.. So i contact BT - And while I'm on the phone, the line is incredibly noisy and i say to the person on the other end that it is, so i get thrown across to a different department, who insist on sending an engineer out.
    Engineer comes out, does all the same tests that the first engineer did, line is quiet while he is here, i explain EVERYTHING to him.. He doesn't really have much of an explanation, tells me that the damaged wire from the sewage work was "fixed" And that 2mb is a good speed for how far i am from my exchange (maybe so, its still not the 4 - 6 i used to get though)....He decides to shimmy up the telegraph pole outside my house fiddles around up there and a couple of other things...
    After calling BT again, and getting elevated to a level 2 adviser (again) my Internet is "fixed"
    Speed Fluctuating between 2.5 and 3mb now.
    And here we are now.......Guess what? Internet is slow again...
    Iv noticed someone with a similar problem in another post, so.. Before you ask:
    Yes iv done all the tests, taken all phones out, tried a different micro filter, disconnected all other devices.
    My main socket doesn't have a test socket in it, so don't ask me to plug into it.
    ADSL Line Status
    Connection information
    Line state: Connected
    Connection time: 0 day, 00:01:04
    Downstream: 3,584 Kbps
    Upstream: 448 Kbps
    ADSL settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Interleaved
    Noise margin (Down/Up): 14.7 dB / 21.0 dB
    Line attenuation (Down/Up): 40.0 dB / 22.5 dB
    Output power (Down/Up): 19.4 dBm / 12.3 dBm
    FEC Events (Down/Up): 95 / 0
    CRC Events (Down/Up): 0 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    Loss of Link (Remote): 0
    HEC Errors (Down/Up): 0 / 0
    Error Seconds (Local/Remote):
    0 / 0
    Event Log - (**Only showing wan don't think you need to see all the DCHP lease's etc**)
    This page summarises all the recent events that have been recorded on your BT Home Hub. You can filter the events to show items related to a specific category.
    Category
    WAN
    Recorded Events
    Time & Date Message
    00:03:55,10 Jun. WAN Auto-sensing detected port DSL
    00:03:55,10 Jun. WAN Auto-sensing last connection port: DSL
    00:03:53,10 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
    00:03:53,10 Jun. PPP IPCP Receive Configuration ACK
    00:03:53,10 Jun. PPP IPCP Send Configuration Request
    00:03:53,10 Jun. PPP IPCP Receive Configuration Reject
    00:03:53,10 Jun. PPP IPCP Receive Configuration NAK
    00:03:53,10 Jun. PPP IPCP Send Configuration Request
    00:03:53,10 Jun. PPP IPCP Receive Configuration Reject
    00:03:53,10 Jun. PPP IPCP Send Configuration ACK
    00:03:53,10 Jun. PPP IPCP Receive Configuration Request
    00:03:53,10 Jun. PPP IPCP Send Configuration Request
    00:03:53,10 Jun. PPP CHAP receive success: authentication ok
    00:03:53,10 Jun. PPP CHAP Receive Challenge
    00:03:53,10 Jun. PPP LCP Receive Configuration ACK
    00:03:53,10 Jun. PPP LCP Send Configuration Request
    00:03:53,10 Jun. PPP LCP Receive Configuration Reject
    00:03:53,10 Jun. PPP LCP Receive Configuration NAK
    00:03:53,10 Jun. PPP LCP Send Configuration Request
    00:03:52,10 Jun. PPP LCP Send Configuration ACK
    00:03:52,10 Jun. PPP LCP Receive Configuration Request
    00:03:50,10 Jun. PPP LCP Send Configuration ACK
    00:03:50,10 Jun. PPP LCP Receive Configuration Request
    00:03:50,10 Jun. PPP LCP Send Configuration Request
    00:03:47,10 Jun. PPP LCP Receive Termination ACK
    00:03:47,10 Jun. PPP LCP Send Configuration Request
    00:03:44,10 Jun. QoS Rate cap set to 0.4Mbs
    00:03:44,10 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
    00:03:43,10 Jun. DSL Link Up: Down Rate=3584Kbps, Up Rate=448Kbps; SNR Margin Down=15.1dB, Up=21.0dB;
    00:03:34,10 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
    00:03:32,10 Jun. PPP LCP Send Termination Request
    00:03:31,10 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
    00:03:31,10 Jun. DSL Link Down:the duration is 38211 seconds [1 : LosDetector]
    13:27:14,09 Jun. WAN Auto-sensing detected port DSL
    13:27:14,09 Jun. WAN Auto-sensing last connection port: DSL
    13:27:12,09 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
    13:27:12,09 Jun. PPP IPCP Receive Configuration ACK
    13:27:12,09 Jun. PPP IPCP Send Configuration Request
    13:27:12,09 Jun. PPP IPCP Receive Configuration Reject
    13:27:12,09 Jun. PPP IPCP Receive Configuration NAK
    13:27:12,09 Jun. PPP IPCP Send Configuration Request
    13:27:12,09 Jun. PPP IPCP Receive Configuration Reject
    13:27:12,09 Jun. PPP IPCP Send Configuration ACK
    13:27:12,09 Jun. PPP IPCP Receive Configuration Request
    13:27:12,09 Jun. PPP IPCP Send Configuration Request
    13:27:12,09 Jun. PPP CHAP receive success: authentication ok
    13:27:12,09 Jun. PPP CHAP Receive Challenge
    13:27:12,09 Jun. PPP LCP Receive Configuration ACK
    13:27:12,09 Jun. PPP LCP Send Configuration Request
    13:27:12,09 Jun. PPP LCP Receive Configuration Reject
    13:27:12,09 Jun. PPP LCP Receive Configuration NAK
    13:27:12,09 Jun. PPP LCP Send Configuration Request
    13:27:11,09 Jun. PPP LCP Send Configuration ACK
    13:27:11,09 Jun. PPP LCP Receive Configuration Request
    13:27:09,09 Jun. PPP LCP Send Configuration ACK
    13:27:09,09 Jun. PPP LCP Receive Configuration Request
    13:27:09,09 Jun. PPP LCP Send Configuration Request
    13:27:06,09 Jun. PPP LCP Send Configuration Request
    13:27:03,09 Jun. PPP LCP Send Configuration Request
    13:27:00,09 Jun. PPP LCP Send Configuration Request
    13:26:57,09 Jun. PPP LCP Send Configuration Request
    13:26:54,09 Jun. PPP LCP Send Configuration Request
    13:26:51,09 Jun. PPP LCP Send Configuration Request
    13:26:48,09 Jun. PPP LCP Send Configuration Request
    13:26:45,09 Jun. PPP LCP Receive Termination ACK
    13:26:45,09 Jun. PPP LCP Send Configuration Request
    13:26:43,09 Jun. QoS Rate cap set to 0.3Mbs
    13:26:42,09 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
    13:26:41,09 Jun. DSL Link Up: Down Rate=1536Kbps, Up Rate=288Kbps; SNR Margin Down=15.0dB, Up=6.0dB;
    13:26:32,09 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
    13:26:31,09 Jun. PPP LCP Send Termination Request
    13:26:29,09 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
    13:26:29,09 Jun. DSL Link Down:the duration is 830 seconds [1 : LosDetector]
    13:12:48,09 Jun. WAN Auto-sensing detected port DSL
    13:12:48,09 Jun. WAN Auto-sensing last connection port: DSL
    13:12:46,09 Jun. PPP IPCP Receive Configuration ACK
    13:12:46,09 Jun. PPP IPCP Send Configuration Request
    13:12:46,09 Jun. PPP IPCP Receive Configuration Reject
    13:12:46,09 Jun. PPP IPCP Receive Configuration NAK
    13:12:46,09 Jun. PPP IPCP Send Configuration Request
    13:12:46,09 Jun. PPP IPCP Receive Configuration Reject
    13:12:46,09 Jun. PPP IPCP Send Configuration ACK
    13:12:46,09 Jun. PPP IPCP Receive Configuration Request
    13:12:46,09 Jun. PPP IPCP Send Configuration Request
    13:12:46,09 Jun. PPP CHAP receive success: authentication ok
    13:12:46,09 Jun. PPP CHAP Receive Challenge
    13:12:46,09 Jun. PPP LCP Receive Configuration ACK
    13:12:46,09 Jun. PPP LCP Send Configuration Request
    13:12:46,09 Jun. PPP LCP Receive Configuration Reject
    13:12:46,09 Jun. PPP LCP Receive Configuration NAK
    13:12:46,09 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
    13:12:46,09 Jun. PPP LCP Send Configuration ACK
    13:12:45,09 Jun. PPP LCP Receive Configuration Request
    13:12:45,09 Jun. PPP LCP Send Configuration Request
    13:12:41,09 Jun. QoS Rate cap set to 0.3Mbs
    13:12:41,09 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
    13:12:40,09 Jun. DSL Link Up: Down Rate=416Kbps, Up Rate=288Kbps; SNR Margin Down=17.3dB, Up=7.0dB;
    13:11:47,09 Jun. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
    13:11:44,09 Jun. PPP LCP Send Termination Request
    13:11:43,09 Jun. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
    Next
    Software version V100R001C01B036SP05_L_B | Time & date 00:06 10/06/2014
    Speed test from - http://speedtest.btwholesale.com/
    1. Best Effort Test:
    Download Speed : 0.34 Mbps
    Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
    So to summarise:
    Slow Internet
    Dropping Connection
    Noisy line

    In reply to imjolly
    I would try this belwire fix, but i have had broadband through this socket for about 8 years now, with no problems what so ever..
    So im automaticaly rulling out any sources of internal interference, as this would of already been a factor, and i wouldn't notice a sudden drop in speed.. 
    update:
    Todays Speed:
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 23:08:52
    Downstream:
    3,584 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    14.3 dB / 21.0 dB
    Line attenuation (Down/Up):
    40.0 dB / 22.5 dB
    Output power (Down/Up):
    19.4 dBm / 12.3 dBm
    FEC Events (Down/Up):
    197747 / 123
    CRC Events (Down/Up):
    3747 / 114
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    32212 / 84
    Error Seconds (Local/Remote):
    0 / 0
    Havn't noticed any Noise on the telephone, Proboly explains why my connection has stayed up for 23 hours now. 
    I will contact BT, have them send an engineer out, i might be lucky this time, and have a noisy line while he is here.. Seems to me thats what im going to have to keep doing

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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    9th Jan 2013 - 20:20
    Download speedachieved during the test was - 1.18 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    9th Jan 2013 - 20:59
    Download speedachieved during the test was - 0.29 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    9th Jan 2013 - 20:59
    Download speedachieved during the test was - 0.59 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    10th Jan 2013 - 06:40
    Download speedachieved during the test was - 6.09 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    10th Jan 2013 - 07:17
    Download speedachieved during the test was - 6.03 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    10th Jan 2013 - 07:43
    Download speedachieved during the test was - 5.87 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    10th Jan 2013 - 18:06
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    10th Jan 2013 - 18:42
    Download speedachieved during the test was - 0.48 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
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    Download speedachieved during the test was - 6.47 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    11th Jan 2013 - 18:22
    Download speedachieved during the test was - 0.95 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    11th Jan 2013 - 18:34
    Download speedachieved during the test was - 0.9 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    Unplugged Sky box
    11th Jan 2013 - 19:11
    Download speedachieved during the test was - 1.07 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    11th Jan 2013 - 19:32
     Download speedachieved during the test was - 0.38 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    Plugging in to master socket
    11th Jan 2013 - 19:45
    Download speedachieved during the test was - 1.29 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    11th Jan 2013 - 21:06
    Download speedachieved during the test was - 1.54 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    12th Jan 2013 - 08:12
    Download speedachieved during the test was - 2.67 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    12th Jan 2013 - 10:30
    Download speedachieved during the test was - 0.63 Mbps
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     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    12th Jan 2013 - 16:29
    Download speedachieved during the test was - 0.94 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
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    Many thanks
    Grant

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    Upstream:
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