Re: Ink new, message says empty

I am having the same problem with my DeskJet F4135. I've used and loved this printer for 2 years now. I've changed print cartridges before with no problem. Now the print queue says the cartridge is empty but there is a new 3rd party one in. The color and black lights are flashing and there is a steady E showing. I am using Win98 Media. The printer is hooked up correctly. I can't scan to try to align the print head....pushing the button accomplishes nothing and the lights still flash. I've turned the printer off and on. Reconnected the cords. Re-seated the cartridges.
My software has never worked correctly so I can't go in to it and check properties. I also can't find anywhere on the HP site where I can download new software except for diagnostic software which says the printer is fine. And that my drivers and software are up to date.
Help? Thank you in advance.
This question was solved.
View Solution.

The software is generally part of the full featured driver, you can select your operating system and download the software from HP here.
I will move this to a new thread to give the original poster a chance to get his question answered.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Re: Ink new, message says empty

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