Re-install Adobe Web Premium 5.5 -

I had to remimage my machine and need to re-install 5.5 I have download the package from my adobe account and have and SN but the installer won't take the qualifying product SN from the previous version 5. It is correct, but not accepted.

CS5 and CS5.5 are different versions, and you need a CS5.5 serial number (5.5 was not a free upgrade to 5)
https://www.adobe.com/account.html for your Adobe orders page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
-http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Similar Messages

  • Is it possible to install Adobe Web Premium CS5.5 on a Windows 8?

    I have purchased Adobe Web Premium CS5.5 as a Student version.
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    Alternatively, is it possible to use my Adobe Web Premium CS 5.5 on a MAC?

    Dear Eshant_Jindal,
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    And is it possible that I use my current license for a MAC? I am not sure whether I have bought a WIN license or a general license?
    I know that the system requirements of Adobe Web Premium CS 5.5 do not specify Windows 8.
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    Von: Eshant_Jindal
    Gesendet: 25 December 2014 13:49
    An: Tobias Mohr
    Betreff:  Is it possible to install Adobe Web Premium CS5.5 on a Windows 8?
    Is it possible to install Adobe Web Premium CS5.5 on a Windows 8?
    created by Eshant_Jindal <https://forums.adobe.com/people/Eshant_Jindal>  in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7043306#7043306>

  • Can I install Adobe Web Premium CS6 over CS5 on Yosemite?

    I've downloaded and installed Adobe web premium CS5 and registered it. My company paid an upgrade for CS6. What are steps for installing CS6 - can I upgrade directly from CS5 without uninstalling it?

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    You will want to manually review the installation log files to determine the cause of the installation failure.  You can find details on how to locate and interpret the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Educational Adobe Web Premium CS3, Install Without A CD Drive?

         Im working on my school's website at the moment but am unfortunately forced to use a school computer (very slow) because I can't install Adobe Web Premium onto my laptop. I have the Alienware M11x (R2 I believe, if it matters), which doesn't come with a CD drive, and I don't have an external drive available. I was wondering if it was possible that I could convert the CD's contents into an .ISO file and use a program to mount it as a virtual drive. Just copying the contents onto a flashdrive seems to work right up until install, when an error is returned asking me to insert the CD into a drive. Any suggestions would be greatly appreciated.
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    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  There might be a problem even in that because CS3 and earlier products are no longer supported by Adobe Support.  Still you might find someone who is willing to help if they are able to do anything.
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  • Deactivate Adobe Web Premium CS3

    I installed Adobe Web Premium CS3 on a new notebook and I tried activating the software. It failed due to a previous activation. I no longer have the previous notebook. How can I deactivate/activate on the new notebook?
    Thanks.
    Rudy

    I'm able to renenter the serial key. I then go through the process of trying to activate when the prompt returns the following message:
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    I had a similar problem with a Microsoft product. They answered their phone and I was promptly helped. For all the punishment they take in the media, at least someone picked up. Adobe? Still trying.
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  • Does mac has adobe web premium installed when you buy it?

    i would just like to know if a mac has adobe web premium installed on it when you buy a mac or do you have to buy adobe web premium?
    Also what is better apple macbook pro or apple macbook air i would mainly be using it to unlcok and flash samsungs

    I don't know what would be best for you. I prefer the Macbook Pro. Maybe you value the light weight of the Air more. I prefer the larger screen and more powerful processing of the 15" Macbook Pro.
    http://www.apple.com/macbook-pro/specs/
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  • Installing CS5 Web Premium to Windows 8.1

    I am having trouble installing CS5 web premium on window 8.1.  I have the disc and have also tried from adobe downloads.  I keep getting an installer that doesn't work and refers me to adobe support that no longer exists.  Can someone please help me?

    Ok, thanks.
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    At a quick glans it seems that the answer may be
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  • Trouble with my Adobe Web Premium license

    Hello,
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    For background, my original issue was:
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    I went to my Adobe account to view order history - but there's nothing there. In My Products, my license shows up - but I can't figure out how to download it to my laptop.
    I got an answer - and was able to get the software installed on my laptop (via the 30-day trial download). But it's just a 30-day trial.
    SO HERE'S WHAT I STILL NEED HELP WITH:
    When I tried entering my serial number after downloading, I received a message that the serial number was not valid. I entered the serial number in my Adobe account (viewing "My Products").
    Any idea how I get my software registered on my new laptop? I think I should be able to have my software registered on both my home machine and my laptop, is that correct?
    Thanks!
    I appreciate any help I can get with this.
    Matt

    Matt,
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    Uninstall CS5.5 from your system, download CS5 from here and then try to install it.
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    Nikhil

  • Wanted to know if Adobe Creative Suite 5.5 Design Premium is included in Adobe Web Premium

    Wanted to know if Adobe Creative Suite 5.5 Design Premium is included in Adobe Web Premium.  I also wanted to know how can I transfer the license from an old computer to a new one if I throw the old computer away.  Would need the steps or do you just deactivate the old one and if so do I take any information from the old computer

    Ok basically I have a user that has an old computer running on XP and I'm in the process of upgrading her machine but she said she had
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  • Install CS4 web premium on a new computer without "old product/serial number" that I need to validate this copy?

    I am trying to install CS4 web premium on a new computer and have the serial number/date of purchase for this product, but at the start of installation it wants an old product previously installed and what that serial number is.  There's a chance it's on some old computer in a box, but I haven't seen / used a product besides CS4 in years (purchased in 2011) and don't know how I can put it on this new computer & get back to using it without knowing this mystery serial number? Thanks for your help & suggestions

    It appears you purchased an upgrade version of CS4 and if so you are required to prove that you qualify for using it.  This means you need to identify the old version and its serial number - no way around that.  You will need to find that mystery version information.  If you check your Adobe account online you might find it.

  • Adobe Web premium CS3 activation without internet connection?

    Hello,
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    Can anyone help ?
    Thanks in advance.

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  There might be a problem even in that because CS3 and earlier products are no longer supported by Adobe Support.  Still you might find someone who is willing to help if they are able to do anything.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Can't Install CS4 Web Premium

    I can't install CS4 Web Premium ....
    how to fix....
    thx all....

    Please send installer log available at following location to my mail id. I have sent you personal message with mail id.
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  • Adobe Web Premium CS4 for Macbook

    Hello,
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    h,
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