Re install CS5 help

I have just uninstalled CS3 and CS4 using the uninstaller and now my computer is saying some components of CS5 need reinstalling and to go to the reinstaller to do that. How do I find the reinstaller the programme was originally downloaded from the Adobe website...I have the serial number but have already loaded it on two computers

Please see http://forums.adobe.com/message/3980334#3980334 which discusses how to locate your software. This is only applicable if you originally purchased a download version of the product.

Similar Messages

Problem uninstalling CS4 after installing CS5 - help!

I installed CS5 without a hitch.
I then tried to uninstall CS4. I opened Photoshop and chose Help/Deactivate, taking care to tick the serial number box too.
After the uninstall procedure, I got an message that it had completed but with errors.
In Control Panel/Programs, CS4 is still listed, but now showing only 3.77Mb instead of the 300Mb+ that it was.
I then downloaded Adobe Support Advisor and ran it. The diagnosis directed me to this Knowledge Base Article.......
http://kb2.adobe.com/cps/403/kb403891.html#ionComHeading
1. Can I get rid of what remains of CS4 in my Control Panel?
2. Will it affect my system in any way?
3. Will it affect CS5 in any way?
I've never had a problem uninstalling older versions in the past. Not a happy bunny at all!
Thanks.
D.
ps. I couldn't not insert the above link by right clicking and choosing insert link - had to type it by hand. But, the kb number (403891) is definitely correct.

I've never had a problem uninstalling older versions in the past.
...but then you probably obeyed the correct order in the first place. Anyway, there is no harm in leaving the remnants in place. you can of course make them disappear by removing the relevant registry key(s), but how important that little cosmetic surgery is to you, is for you to decide.
Mylenium

Cannot Install CS5 trial version on Vista 64 bit...been weeks..please help..!

I've been trying to install the CS5 for a couple of week now but cannot get it to install. I've tried lots of things I've seen in the forums but I still cannot get it to install. I'd appreciate it if someone could offer some help and direction to step me through the possible issues. I've tried uninstalling, using the cs5 cleanup utility, changing permissions on the entire Adobe folder, completely uninstalling any Adobe product, deleting all reference folders, running as administrator, etc etc but nothing works. I've turned off firewall and antivirus, closed all applications including start-up items, and still nothing.
I'll start again and list my issues and perhaps someone can help..
This is the error:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 50 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
Can anyone help please..?

Try this microsoft solution, it worked for me on Vista with SP2, 32 bit. Even though you have a 64bit system, I think this solution might well work. I spent 9 days with Adobe trying to install $1,700 software, and still they haven't given me a solution. Opened Microsoft tech support case today, and everything is now installed, CS5 and Acrobat 9 professional. Installed Acrobat 9 the same was as CS5, and installed it using the new Admintrator account.
Here is a summary from Microsoft of what the did to fix the issue: Good luck!
Subject: SRX1134614654ID - Unable to install Adobe CS5\Exit Code 7
It was my pleasure to work with you on your Windows Support Request 1134614654.
I am glad to hear that the issue is resolved. We appreciate your time and patience in going through the troubleshooting steps performed.
The following is the summary of the troubleshooting steps performed that resolved the issue.
ACTION: Tried to install Adobe CS5.
RESULT: Unable to install Adobe CS5 getting error Exit Code 7.
CAUSE: Conflict with Administrator rights.
RESOLUTION: Enabled Default Admin Account and able to install Adobe CS5 and Acrobat Reader in default admin account.
Steps to enable Default Administrator Account:
1.       First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (or use the Ctrl+Shift+Enter shortcut from the search box).
2.       Now type the following command:
net user administrator /active:yes
3.       You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice.
Steps to disable Default Administrator Account:
1.       Make sure you are logged on as your regular user account, and then open an administrator mode command prompt as above. Type the following command: net user administrator /active:no
2.       The administrator account will now be disabled, and shouldn’t show up on the login screen anymore.
For future support please go through the support options:
Support Options:
Chat Support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
Phone Support: 1-800-936-5700
Support working hours:
Monday - Friday: 5:00 A.M. - 9:00 P.M. PST
Saturday - Sunday: 6:00 A.M. - 3:00 P.M. PST
Microsoft recommends installing:” Microsoft Essentials”- provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
http://www.microsoft.com/Security_Essentials/
Our goal is to make sure you are happy with Microsoft Products, Support & Services. If the issue reoccurs or there is any questions regarding this issue, please reply to this email with a brief note. It would also be helpful if you can provide your convenient date and time for us to contact you.

Installed CS5, now can't export from CS4! Help! "Could not read from the source..."

I installed CS5 but completely ignored the fact plugins were required to be 64-bit. It'll be months before the plugins I require for my projects to be updated!
So I continued editing in CS4 and when I attempted to export with the media encoder it halts instantly with an exclamation mark, the log says :
"Could not read from the source. Please check if it has moved or been deleted."
And yes I'm not stupid, I did my research.
I tried uninstalling CS4 and reinstalling. I tried the shortcut fix. I tried moving my cache files. My extensions are correct.
Right now the only fix seems to be completely removing CS5 and CS4, After Effects just because they share files (?) and all my settings and plugins along with it! I'd rather NOT do that if I can!

Good detective work, and glad that it worked. Now, your cure will be here for us to link to and for others to find. Your title will help direct others to this thread. Job well done.
Thanks,
Hunt

Can't re install CS5.5 - please help!

I am trying to reinstall CS5.5 (I use Windows) I uninstalled it because i have no space on my hard drive, and I now have CC. I can now no longer open any InDesign files despite having In Design CC. I've tried to re install CS5.5 with the disk but after installation I get these giant list of errors -
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DS013, DW025 ... WARNING: DW024, DW025 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 74 error(s), 74 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5.1 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
Family: InDesign
ProductName: Adobe InDesign CS5.5 Icon Handler x64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
Family: Adobe Web Suite CS5.5
ProductName: Adobe Media Encoder CS5.5 X64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this payload from the dependency list.
WARNING: DS013: Payload {B18C59EF-4209-4EEE-B202-B8C611480643} DynamiclinkSupport 7.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} Required Common Fonts Installation 3.0.0.0 is already installed and the session payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {4574D206-D61E-4555-B146-A16B01985E0B} Recommended Common Fonts Installation 3.0.0.0 is already installed and the session payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
ERROR: Error 1324.The path My Documents contains an invalid character.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path My Documents contains an invalid character.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Media Encoder CS5.5: Install failed
ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed
ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 International English Language Pack_AdobePhotoshop12-en_GB: Install failed
ERROR: DW050: - Adobe XMP Panels CS5: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_GB: Install failed
ERROR: DW050: - Photoshop Camera Raw: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed
ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed
ERROR: DW050: - Creative Suite 5.5 Design Standard: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - AdobeTypeSupport CS5: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed
ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_GB: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed
ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - AdobeOutputModule: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - AdobeCMaps CS5: Install failed
ERROR: DW050: - Adobe Toolhints CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_GB: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed
ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - AdobeJRE: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS5.5: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 Support: Install failed
ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed
ERROR: DW050: - Adobe Content Viewer: Install failed
I'm not particularly good with technical stuff so an answer 'for dummies' would be amazing. I have already tried contacting support, but they directed me to the forum.

Hi FreyaTP,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Need help installing CS5 on my Macbook Air i5 with Lion OS?

I am not sure what I am doing wrong. I am trying to install CS5 on my new i5 macbook air which runs lion. When I connect my external hard drive to install the disc the disc does not even show up on the desktop. I know the drive is fine because I tested it with another disk and the icon show up fine for installation. Not sure what is going on but, guessing it is a conflict with lion. Please help?
thanks
Billy

addawg wrote:
I am not sure what I am doing wrong. I am trying to install CS5 on my new i5 macbook air which runs lion. When I connect my external hard drive to install the disc the disc does not even show up on the desktop. I know the drive is fine because I tested it with another disk and the icon show up fine for installation. Not sure what is going on but, guessing it is a conflict with lion. Please help?
thanks
Billy
I think you would have better luck with an external DVD player/recorder. Have you tried dragging the file from the external hard drive to your desktop and then installing?

INSTALL TROUBLE WITH CS5 ---HELP!!!

I cannot seem to install cs5 on my Mac Pro
Here is the error log:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 44 error(s), 40 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 99 Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/9.9/Fonts/AdobeFanHeitiStd-Bold.otf" Error 0
ERROR: 99 Command ARKDeleteFileCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_US: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - PDF Settings CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
HELP?

Which OS version do you have?
Do you install as an admin user with full read & write permissions?
Did you close any active browsers and/or older Adobe applications before trying to install?

CS5 Install problems - Help!!!

I am attempting to install CS5 design standard into an imac running MacOSX 10.5.8. (Have made sure I got all updates etc on the OS X).
When I insert disc 1 and try to start install.app I get the message ""You can't open the application "Install" because it is not supported on this architecture." I am not very proficient with non-standard vernacular, so please answer in simple terms :-) All help deeply appreciated.

On behalf of Adobe Systems Incorporated ...
The requirements for CS5 are quite explicit in all product literature and on Adobe's website. The Macintosh version of CS5 including all its components require Intel processors. The PowerPC architecture that Apple has not sold for a number of years now, including all G4 and G5 PowerPC-based systems is not supported at all. There is no "workaround" to this. I am sorry that you didn't notice these requirements prior to your purchase.
Adobe normally allows up to 30 days to return software. Unless you can migrate to a new Intel processor-based Macintosh in the near future, you should return the software for a full refund.
- Dov

Help installing CS5

My computer died a couple of weeks ago and I'm installing CS5 on my new computer. Disk 1 installed fine. Disk 2 (content) won't install. My computer just wants to copy. Help!

I see this is due to your autoplay settings. If go to Start>Computer and right click on the disc you should be able to choose the option to open. Once the disc is opened you can explore the disc at your leisure.
What CS5 software exactly are you installing? Have you checked to see if it might already be installed after you ran through the setup on disc one?

New pc with windows 8.1, downloaded and installed cs5,no problem open bridge and cs5, but can't read raw file , try to update, can't complete or failed updating, please help

new pc with windows 8.1, downloaded and installed cs5,no problem open bridge and cs5, but can't read raw file , try to update, can't complete or failed updating, please help

Sounds like you somehow got the mac version.
Download the windows 6.7 camera raw update from this link:
Adobe - Photoshop : For Windows : Camera Raw 6.7 Update

How to install CS5.5 into Macpro OS 10.8 Mountain Lion? anyone please help

How to install CS5.5 into Macpro OS 10.8 Mountain Lion? anyone please help

How to install CS5.5 into Macpro OS 10.8 Mountain Lion? anyone please help

Error in installing CS5

Hello,
I have tried to install CS5 in my MacBook Air OS 10.8.5
I installed all the programs
Bridge, Device Central, Extension Manager, Illustrator, InDesign, Media Encoder, Photoshop
but I do not succeed in installing Acrobat X Pro: I have tried 2 times and always at the end reported this message:
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
Can you help me?
Thank you

I thank you very much but in the meantime I have found a workaround to solve the problem:
Instead of starting from
DVD CS5_5 Design Std 1 / Adobe CS5_5 Design Standard / Install.app
i tried from
DVD CS5_5 Design Std 1 / Adobe CS5_5 Design Standard / payloads / AcrobatProfessional10.0-ISDP, where I launched Adobe Acrobat X Pro Installer.pkg and it worked successfully.
Anyway, thank you again indeed

I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
I enter the product key and get the customary Green Check Mark:
[image removed by moderator]
I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
Any help is appreciated, I am at a loss.

Never share your serial number in a public forum or other non-private communication.
For the second image you show you need to follow the instructions.
You copy of CS5.5 appears to be an upgrade version. THis means it was made available at a reduced price because you had an earlier version that you upgraded from. The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

Can you install CS5 anywhere other than the C Drive?

I already have CS5 successfully installed on my computer and it works perfectly.
The problem I have is that I'm running out of space on my C drive. (Currently 864 MB Free of 64.2 GB).
After a quick look at the stuff I have on this drive, it seem's to make sense to me to move Photoshop to a different drive, and regain over 10 GB of space back instantly. I already have a dedicated Photoshop drive on my computer (H:) which contains all my Fonts, Actions, Brushes etc. It would be awesome if I could install it there instead.
However, where computers are concerned, I know that nothing is ever as simple as it seem's.
Could someone let me know what sort of problem's I could expect from doing this, or even if it is possible to do.
Just out of interest, I started the CS5 installer earlier today whilst still having Photoshop installed just to see if it was something it would let me do. (I have no intention of uninstalling Photoshop from my C drive until I know if it's doable).
As you can see from the image above it shows that I already have Photoshop installed and it shows the location (Highlighted for you in Yellow).
I have tried to change the drive letter to H: but I cannot change the text within that box. I was wondering if that location only relates to the already existing copy of Photoshop. And therefore I would need to uninstall the existing copy before I can change this. Or will that location always be C:\Program Files\Adobe regardless.
In short, Is it possible to install CS5 to a drive other than C: without there being any problems?
Also is it possible to install 2 copies of CS5 onto 2 different drives? So I can test the new one before finally getting rid of the old one.
Any help or advice will be gratefully received.

You would, of course, have to uninstall the current copy before installing Photoshop in a different place.
You can only install one copy of the same version at one time on the same PC.
You're not going to be able to install it in another place just to see if all went well before uninstalling it from drive C:.
And yes, choosing an alternate drive and location into that field with the little folder icon during an install will allow you to install Photoshop on another drive. That allows you to keep the better part of a gigabyte of software off the C: drive.
Keep in mind that there are a number of things (e.g., Adobe common software) that will still and only install on drive C: however, and there's nothing you can do to change those locations.
-Noel

Problem reinstalling FB4 premium after installing CS5 MC on windows 7 64-bit

Hello,
I was hoping that I could get some help with an issue -- I filed a technical request (ticket) with Adobe but also wanted to reach out here.
Background:
I installed FB4 Premium in March, and had no issues with the download or install -- everyhting had been working fine. Yesterday I installed CS5 MC and in the process of installing it over-wrote the debug versions of flash player that come in FB4 premium with standard flash player. Naturally,that won't work with FB4 so I needed to find a way to reinstall the debug version of flash player plug-in and active x. After trying unsuccessfully for while to do so, I decided it would just be easier to uninstall and reinstall the FB4 download which I still had on my machine, as this comes with the debug players I need. Big mistake. Now I can't get FB4 to reinstall. I am getting the following error messages while running the install set-up (see uploaded image of error message below). Any thoughts at all on how I can resolve this? I did try several reboots, new installs and even re-downlaoded FB4 again from the Adobe store. It appears the presecne of MC5 has caused this somehow?? I run windows 7 64-bit pro. By the way, I did figure out (too late) the way to reinstall the debug flash player -- I first needed to run a script to delete the existing flash player rather than just uninstall it; if anyone needs the script or help on that let me know.
hanks very much -- this has me stumped.
Bob

Hello Chris,
Thank you very much for this insight. It worked. Now I just have a few issues around getting a shortcut for FB4 on the desktop and fixing the FB4 app icon (which now shows up as blank). But it is running as FB4 premium -- Thank you so much!! I have also sent an email to the Adobe engineers working on this case.
I realized that my big mistake was thinking that I needed to reinstall FB4 premium standalone to get FB4 premium to work -- but this was not possible (due to how CS5 installer works) and not needed (because CS5 has all of the code needed to run FB4 premium). The answer (as you described) was simply to go abck to the CS5 installer let it install FB4. While CS5 would initially install FB4 as standard, the serial number "games" described here and in other posts would allow me to upgrade to to FB4 premium. It now works as FB4 premium!
Thank you Chris,
Bob Avena

Re install CS5 help

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