Re install of Windows and I have a problem with CS5
Hi there.
I have CS5 on my laptop and my desktop. I understand this is allowed. Problem is that my laptop went AWOL and went to the doctors. They had to do a clean re install of Windows to rescue the position. I had everything well backed up so that's no problem. However when the did the work they will have formatted my hard drive. They won't have de-activated CS5 before doing this.
Does CS5 automatically de-activate itself; how can I check if it's been done? I will want to re-intall it, but maybe not on the laptop, but on it's probable replacement. If I can only install it twice I've used up both lives. How can I get Adobe to de register the installation on my laptop given that it is no oonger on there and I can't communicate through that way?
F Yates wrote:
Does CS5 automatically de-activate itself;
Unfortunately not. So you now have the unenviable task of phoning customer support, explaining what happened, and asking them to reset your activations. They have never heard of them refusing to do this, so your only problem is a long wait on the phone. Have you got a good book to read?
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