Re-install Premier elements and Photoshop 11 on previously purchased  order no AD002791065NZ. serial

I need to re-install my previously purchased Adobe Premier elements 11 and Photoshop 11 as there was a problem and was intructed to uninstall and re-install. ]
My order no for these products is AD002791065 NZ-  Serial numbers - [removed by moderator]
Hope you can help. I am getting  frustated.
Thanks
Annabelle Thompson

Hello
Thank you very much for your help. I am still trying to fix my error. Will try your suggestion and let you know.
Anna Tee

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