Re-Installation of Adobe Program

I bought and installed Adobe Photoshop Elements 13 on my Toshiba Laptop. After having issues with my laptop, I had it reset to factory settings, deleting everything installed. I am now trying to re-install the Adobe program and when I enter the redemption code that came with it, it says its invalid and will not let me go any further. I am assuming it recognizes the redemption code as already being used so how do I get past this point to reinstall the program?

Have you tried to login to your account on Adobe website to see if the serial number generated for your redemption code is there.  If it is there, just copy it and paste it when you are installing on a new laptop/desktop and then see if it activates.  With PSE13, you need to login from within the product itself to activate the product and this is a one-time only requirements so don't worry if you are on a dodgy connection because you don't need to be online 24/7 to use the product.
Good luck.

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  • Adobe Air not allowing installation of new program

    Hello,
    I recently purchased a new Lenovo Thinkpad laptop running Windows 7 and when I attempt to install my school review program, I get this error message:
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    [2015-01-02:18:27:02] Runtime Installer begin with version 3.0.0.4080 on Windows 7 x86
    [2015-01-02:18:27:02] Commandline is:
    [2015-01-02:18:27:02] No installed runtime detected
    [2015-01-02:18:27:02] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:18:27:02] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:27:02] Using d:\PTExam2014.air as input file
    [2015-01-02:18:27:04] Invoking Application Installer for combined install
    [2015-01-02:18:27:04] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:27:04] Application Installer begin with version 3.0.0.4080 on Windows 7 x86
    [2015-01-02:18:27:04] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:27:04] No installed runtime detected
    [2015-01-02:18:27:06] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaFE5A.tmp
    [2015-01-02:18:27:13] Application signature verified
    [2015-01-02:18:27:13] Unpackaging/validation complete
    [2015-01-02:18:27:34] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla6BED.tmp
    [2015-01-02:18:27:36] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]
    [2015-01-02:18:27:44] Application Installer end with exit code 7
    [2015-01-02:18:27:44] Subprocess app installer failed (7)
    [2015-01-02:18:27:44] Runtime Installer end with exit code 7
    [2015-01-02:18:28:33] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:28:33] Commandline is:
    [2015-01-02:18:28:33] No installed runtime detected
    [2015-01-02:18:28:33] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:18:28:33] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:28:33] No installed runtime detected
    [2015-01-02:18:28:33] Using d:\PTExam2014.air as input file
    [2015-01-02:18:28:33] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:18:28:33] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:28:33] Using d:\PTExam2014.air as input file
    [2015-01-02:18:28:33] Invoking Application Installer for combined install
    [2015-01-02:18:28:33] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:28:33] Invoking Application Installer for combined install
    [2015-01-02:18:28:33] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:28:33] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:28:33] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:28:33] No installed runtime detected
    [2015-01-02:18:28:33] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:28:33] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:28:33] No installed runtime detected
    [2015-01-02:18:28:34] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla5743.tmp
    [2015-01-02:18:28:36] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla60B5.tmp
    [2015-01-02:18:28:40] Application signature verified
    [2015-01-02:18:28:40] Unpackaging/validation complete
    [2015-01-02:18:28:48] Application signature verified
    [2015-01-02:18:28:48] Unpackaging/validation complete
    [2015-01-02:18:29:02] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC533.tmp
    [2015-01-02:18:29:08] Cancel request received
    [2015-01-02:18:29:08] Application Installer end with exit code 6
    [2015-01-02:18:29:09] Subprocess app installer failed (6)
    [2015-01-02:18:29:09] Cancel request received
    [2015-01-02:18:29:09] Runtime Installer end with exit code 6
    [2015-01-02:18:29:28] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:29:39] Application Installer end with exit code 7
    [2015-01-02:18:29:39] Subprocess app installer failed (7)
    [2015-01-02:18:29:39] Runtime Installer end with exit code 7
    [2015-01-02:18:31:40] UI SWF load is complete
    [2015-01-02:18:31:40] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air
    [2015-01-02:18:31:42] Starting app install of file:///d:/Scorebuilders.air
    [2015-01-02:18:31:43] UI SWF load is complete
    [2015-01-02:18:31:45] UI initialized
    [2015-01-02:18:31:45] beginning UI styling
    [2015-01-02:18:31:45] UI styling complete
    [2015-01-02:18:31:45] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\fla4115.tmp
    [2015-01-02:18:32:28] unpackaging/validation is complete
    [2015-01-02:18:32:28] application is bound to this version of the runtime
    [2015-01-02:18:32:28] app id SCOREBUILDERSPTEXAM
    [2015-01-02:18:32:28] pub id
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    [2015-01-02:18:32:28] Waiting for user confirmation
    [2015-01-02:18:32:59] User confirmed action: install
    [2015-01-02:18:32:59] creating native installer in: C:\Users\Bryan\AppData\Local\Temp\fla6364.tmp
    [2015-01-02:18:33:00] native installer creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:33:06] starting cleanup of temporary files
    [2015-01-02:18:33:07] application installer exiting
    [2015-01-02:18:33:07] App installer failed; exit code 7
    [2015-01-02:18:33:07] begin quitting
    [2015-01-02:18:33:48] UI SWF load is complete
    [2015-01-02:18:33:48] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air
    [2015-01-02:18:33:48] Starting app install of file:///d:/Scorebuilders.air
    [2015-01-02:18:33:48] UI SWF load is complete
    [2015-01-02:18:33:49] UI initialized
    [2015-01-02:18:33:49] beginning UI styling
    [2015-01-02:18:33:49] UI styling complete
    [2015-01-02:18:33:49] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\fla2599.tmp
    [2015-01-02:18:34:20] unpackaging/validation is complete
    [2015-01-02:18:34:20] application is bound to this version of the runtime
    [2015-01-02:18:34:20] app id SCOREBUILDERSPTEXAM
    [2015-01-02:18:34:20] pub id
    [2015-01-02:18:34:20] Application not located
    [2015-01-02:18:34:20] Waiting for user confirmation
    [2015-01-02:18:35:52] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:35:52] Commandline is:
    [2015-01-02:18:35:52] No installed runtime detected
    [2015-01-02:18:35:59] Relaunching with elevation
    [2015-01-02:18:35:59] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\airfa36.tmp\adobe air installer.exe -ei
    [2015-01-02:18:36:02] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:36:02] Commandline is: -stdio \\.\pipe\AIR_2492_0 -ei
    [2015-01-02:18:36:02] No installed runtime detected
    [2015-01-02:18:36:02] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2015-01-02:18:36:02] Installing msi at c:\users\bryan\appdata\local\temp\airfa36.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:18:36:07] Runtime Installer end with exit code 0
    [2015-01-02:18:36:08] Elevated install completed
    [2015-01-02:18:36:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:18:36:11] Runtime Installer end with exit code 0
    [2015-01-02:18:36:11] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:36:11] Commandline is: -installupdatecheck
    [2015-01-02:18:36:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:36:12] Performing pingback request
    [2015-01-02:18:36:13] Pingback request completed with HTTP status 200
    [2015-01-02:18:36:13] Starting runtime background update check
    [2015-01-02:18:36:13] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:18:36:13] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
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    [2015-01-02:18:36:13] Unpackaging cancelled
    [2015-01-02:18:36:13] Runtime Installer end with exit code 0
    [2015-01-02:18:36:27] User canceled
    [2015-01-02:18:36:27] starting cleanup of temporary files
    [2015-01-02:18:36:27] application installer exiting
    [2015-01-02:18:36:28] App installer was canceled
    [2015-01-02:18:36:28] begin quitting
    [2015-01-02:18:36:32] UI SWF load is complete
    [2015-01-02:18:36:32] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air
    [2015-01-02:18:36:33] Starting app install of file:///d:/Scorebuilders.air
    [2015-01-02:18:36:33] UI SWF load is complete
    [2015-01-02:18:36:33] UI initialized
    [2015-01-02:18:36:33] beginning UI styling
    [2015-01-02:18:36:33] UI styling complete
    [2015-01-02:18:36:33] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\flaA717.tmp
    [2015-01-02:18:37:05] unpackaging/validation is complete
    [2015-01-02:18:37:05] application is bound to this version of the runtime
    [2015-01-02:18:37:05] app id SCOREBUILDERSPTEXAM
    [2015-01-02:18:37:05] pub id
    [2015-01-02:18:37:05] Application not located
    [2015-01-02:18:37:05] Waiting for user confirmation
    [2015-01-02:18:37:38] User confirmed action: install
    [2015-01-02:18:37:38] creating native installer in: C:\Users\Bryan\AppData\Local\Temp\flaA2A5.tmp
    [2015-01-02:18:37:40] native installer creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:37:57] starting cleanup of temporary files
    [2015-01-02:18:37:58] application installer exiting
    [2015-01-02:18:37:58] App installer failed; exit code 7
    [2015-01-02:18:37:58] begin quitting
    [2015-01-02:18:39:08] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:39:08] Commandline is:
    [2015-01-02:18:39:08] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
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    [2015-01-02:18:39:08] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:39:08] Using d:\PTExam2014.air as input file
    [2015-01-02:18:39:10] Invoking Application Installer for combined install
    [2015-01-02:18:39:10] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:39:11] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
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    [2015-01-02:18:39:13] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla16DA.tmp
    [2015-01-02:18:39:20] Application signature verified
    [2015-01-02:18:39:20] Unpackaging/validation complete
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    [2015-01-02:18:39:34] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla695D.tmp
    [2015-01-02:18:39:36] Native installation package creation succeeded
    [2015-01-02:18:39:36] Starting app installation to C:\Program Files (x86)\Therapyed. Installing app TherapyEdsNPTEReviewandStudyGuideCD2014 version 1.0 using the source file at file:///d:/PTExam2014.air
    [2015-01-02:18:39:36] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2015-01-02:18:39:36] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Therapyed" -desktopShortcut -programMenu file:///d:/PTExam2014.air
    [2015-01-02:18:39:36] Relaunching with elevation
    [2015-01-02:18:39:51] Application Installer begin with version 3.0.0.4080 on Windows 7 x86
    [2015-01-02:18:39:51] Commandline is: -stdio \\.\pipe\AIR_3832_0 -runtime D:\ -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Therapyed" -desktopShortcut -programMenu file:///d:/PTExam2014.air
    [2015-01-02:18:39:51] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:39:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaAC84.tmp
    [2015-01-02:18:39:52] Application signature verified
    [2015-01-02:18:39:52] Unpackaging/validation complete
    [2015-01-02:18:39:52] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:18:39:52] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaAF81.tmp
    [2015-01-02:18:39:52] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:39:52] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5
    [2015-01-02:18:39:53] Application Installer end with exit code 7
    [2015-01-02:18:42:03] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:42:03] Commandline is: -arp:uninstall
    [2015-01-02:18:42:03] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:42:05] Relaunching with elevation
    [2015-01-02:18:42:05] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-02:18:42:06] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:42:06] Commandline is: -stdio \\.\pipe\AIR_4680_0 -eu
    [2015-01-02:18:42:06] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:42:06] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-02:18:42:06] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-02:18:42:07] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:18:42:09] Runtime Installer end with exit code 0
    [2015-01-02:18:42:09] Elevated install completed
    [2015-01-02:18:42:09] Runtime Installer end with exit code 0
    [2015-01-02:18:42:46] Application Installer end with exit code 7
    [2015-01-02:18:42:46] Subprocess app installer failed (7)
    [2015-01-02:18:42:46] Runtime Installer end with exit code 7
    [2015-01-02:18:44:33] Bootstrapper begin with version 3.8.0.1430 on Win x86
    [2015-01-02:18:44:33] No installed runtime detected
    [2015-01-02:18:44:33] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Detached signature verified
    [2015-01-02:18:44:38] Begin cert chain validation
    [2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/cds.crl
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2015-01-02:18:44:39] Download failure: could not retrieve crl crypt object
    [2015-01-02:18:44:39] Cert chain validation succeeded
    [2015-01-02:18:44:39] Launching subprocess with commandline "C:\Users\Bryan\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:44:42] Commandline is: -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] No installed runtime detected
    [2015-01-02:18:44:42] Invoking Application Installer for combined install
    [2015-01-02:18:44:42] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:44:42] Commandline is: -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] No installed runtime detected
    [2015-01-02:18:44:43] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:44:51] Application signature verified
    [2015-01-02:18:44:51] Unpackaging/validation complete
    [2015-01-02:18:45:04] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:45:04] Relaunching with elevation
    [2015-01-02:18:45:06] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:06] Commandline is: -stdio \\.\pipe\AIR_4180_0 -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:45:06] No installed runtime detected
    [2015-01-02:18:45:06] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:45:13] Application signature verified
    [2015-01-02:18:45:13] Unpackaging/validation complete
    [2015-01-02:18:45:13] Starting silent combined runtime and app install.
    Installing runtime version 15.0.0.356.
    Installing app AdobeMuse version 7.4.30 to C:\Program Files (x86) using the source file at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:45:13] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:18:45:15] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse\setup.msi with guid {185F5BA8-1806-AFDC-EF51-9E52C24F08D0}
    [2015-01-02:18:45:20] Application Installer end with exit code 0
    [2015-01-02:18:45:20] Elevated install completed
    [2015-01-02:18:45:24] Application Installer end with exit code 0
    [2015-01-02:18:45:24] Subprocess app installer succeeded
    [2015-01-02:18:45:24] Runtime Installer end with exit code 0
    [2015-01-02:18:45:24] Subprocess Runtime Installer succeeded
    [2015-01-02:18:45:24] Bootstrapper end with exit code 0
    [2015-01-02:18:45:51] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:51] Commandline is:
    [2015-01-02:18:45:51] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:45:55] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:18:45:55] Runtime Installer end with exit code 0
    [2015-01-02:18:45:55] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:55] Commandline is: -installupdatecheck
    [2015-01-02:18:45:55] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:45:55] Performing pingback request
    [2015-01-02:18:45:55] Pingback request completed with HTTP status 200
    [2015-01-02:18:45:55] Starting runtime background update check
    [2015-01-02:18:45:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:18:45:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:18:45:56] Runtime update not available
    [2015-01-02:18:45:56] Unpackaging cancelled
    [2015-01-02:18:45:56] Runtime Installer end with exit code 0
    [2015-01-02:18:46:11] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2015-01-02:18:46:11] Commandline is:
    [2015-01-02:18:46:11] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:15] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:18:46:15] Runtime Installer end with exit code 0
    [2015-01-02:18:46:15] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2015-01-02:18:46:15] Commandline is: -installupdatecheck
    [2015-01-02:18:46:15] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:16] Performing pingback request
    [2015-01-02:18:46:16] Pingback request completed with HTTP status 200
    [2015-01-02:18:46:16] Starting runtime background update check
    [2015-01-02:18:46:16] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update
    [2015-01-02:18:46:16] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:18:46:17] Runtime update not available
    [2015-01-02:18:46:17] Unpackaging cancelled
    [2015-01-02:18:46:17] Runtime Installer end with exit code 0
    [2015-01-02:18:46:49] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:46:49] Commandline is:
    [2015-01-02:18:46:49] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:49] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:18:46:49] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:46:49] Using d:\PTExam2014.air as input file
    [2015-01-02:18:46:50] Invoking Application Installer for combined install
    [2015-01-02:18:46:50] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:46:50] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:46:50] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:46:50] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1248.tmp
    [2015-01-02:18:46:55] Application signature verified
    [2015-01-02:18:46:55] Unpackaging/validation complete
    [2015-01-02:18:46:55] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:18:47:04] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla4866.tmp
    [2015-01-02:18:47:07] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:54:10] Application Installer end with exit code 7
    [2015-01-02:18:54:10] Subprocess app installer failed (7)
    [2015-01-02:18:54:10] Runtime Installer end with exit code 7
    [2015-01-02:21:18:18] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:18:18] Commandline is:
    [2015-01-02:21:18:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:18:18] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:18:18] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:18:18] Using d:\PTExam2014.air as input file
    [2015-01-02:21:18:19] Invoking Application Installer for combined install
    [2015-01-02:21:18:19] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:18:20] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:18:20] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:18:20] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:18:21] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1277.tmp
    [2015-01-02:21:18:25] Application signature verified
    [2015-01-02:21:18:25] Unpackaging/validation complete
    [2015-01-02:21:18:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:18:39] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla5966.tmp
    [2015-01-02:21:18:41] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:18:46] Application Installer end with exit code 7
    [2015-01-02:21:18:46] Subprocess app installer failed (7)
    [2015-01-02:21:18:46] Runtime Installer end with exit code 7
    [2015-01-02:21:20:18] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:20:18] Commandline is: -arp:uninstall
    [2015-01-02:21:20:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:20:24] Relaunching with elevation
    [2015-01-02:21:20:24] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-02:21:20:24] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:20:24] Commandline is: -stdio \\.\pipe\AIR_1316_0 -eu
    [2015-01-02:21:20:24] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:20:24] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-02:21:20:25] Reinstalling C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-02:21:20:33] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:21:20:40] Runtime Installer end with exit code 0
    [2015-01-02:21:20:40] Elevated install completed
    [2015-01-02:21:20:40] Runtime Installer end with exit code 0
    [2015-01-02:21:24:20] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:24:20] Commandline is:
    [2015-01-02:21:24:20] No installed runtime detected
    [2015-01-02:21:24:20] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:24:20] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:24:20] Using d:\PTExam2014.air as input file
    [2015-01-02:21:24:23] Invoking Application Installer for combined install
    [2015-01-02:21:24:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:24:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:24:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:24:24] No installed runtime detected
    [2015-01-02:21:24:26] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3909.tmp
    [2015-01-02:21:24:34] Application signature verified
    [2015-01-02:21:24:34] Unpackaging/validation complete
    [2015-01-02:21:25:17] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaFFF1.tmp
    [2015-01-02:21:25:20] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:28:19] Application Installer end with exit code 7
    [2015-01-02:21:28:23] Subprocess app installer failed (7)
    [2015-01-02:21:28:23] Runtime Installer end with exit code 7
    [2015-01-02:21:36:29] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:29] Commandline is:
    [2015-01-02:21:36:29] No installed runtime detected
    [2015-01-02:21:36:33] Relaunching with elevation
    [2015-01-02:21:36:33] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\air30c0.tmp\adobe air installer.exe -ei
    [2015-01-02:21:36:36] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:36] Commandline is: -stdio \\.\pipe\AIR_4200_0 -ei
    [2015-01-02:21:36:36] No installed runtime detected
    [2015-01-02:21:36:36] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2015-01-02:21:36:36] Installing msi at c:\users\bryan\appdata\local\temp\air30c0.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:21:36:39] Runtime Installer end with exit code 0
    [2015-01-02:21:36:40] Elevated install completed
    [2015-01-02:21:36:45] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:21:36:45] Runtime Installer end with exit code 0
    [2015-01-02:21:36:45] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:45] Commandline is: -installupdatecheck
    [2015-01-02:21:36:45] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:36:46] Performing pingback request
    [2015-01-02:21:36:46] Pingback request completed with HTTP status 200
    [2015-01-02:21:36:46] Starting runtime background update check
    [2015-01-02:21:36:46] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:21:36:46] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:21:36:47] Runtime update not available
    [2015-01-02:21:36:47] Unpackaging cancelled
    [2015-01-02:21:36:47] Runtime Installer end with exit code 0
    [2015-01-02:21:38:09] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:38:09] Commandline is:
    [2015-01-02:21:38:09] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:38:09] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:38:09] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:38:09] Using d:\PTExam2014.air as input file
    [2015-01-02:21:38:09] Invoking Application Installer for combined install
    [2015-01-02:21:38:09] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:38:10] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:38:10] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:38:10] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:38:10] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaCC63.tmp
    [2015-01-02:21:38:11] Application signature verified
    [2015-01-02:21:38:11] Unpackaging/validation complete
    [2015-01-02:21:38:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:38:27] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC7F.tmp
    [2015-01-02:21:38:27] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:57:27] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2015-01-02:21:57:27] Commandline is:
    [2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:57:27] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:57:27] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:57:27] Using d:\PTExam2014.air as input file
    [2015-01-02:21:57:27] Invoking Application Installer for combined install
    [2015-01-02:21:57:27] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:57:27] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2015-01-02:21:57:27] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:57:28] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla756E.tmp
    [2015-01-02:21:57:38] Application signature verified
    [2015-01-02:21:57:38] Unpackaging/validation complete
    [2015-01-02:21:57:38] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:57:45] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaB9BE.tmp
    [2015-01-02:21:57:48] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:00:12] Application Installer end with exit code 7
    [2015-01-02:22:00:13] Subprocess app installer failed (7)
    [2015-01-02:22:00:13] Runtime Installer end with exit code 7
    [2015-01-02:22:00:23] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:00:23] Commandline is:
    [2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:00:23] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:22:00:23] Read PTExam2014.air from sidecar file.
    [2015-01-02:22:00:23] Using d:\PTExam2014.air as input file
    [2015-01-02:22:00:23] Invoking Application Installer for combined install
    [2015-01-02:22:00:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:00:23] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:00:23] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:00:24] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla252C.tmp
    [2015-01-02:22:00:25] Application signature verified
    [2015-01-02:22:00:25] Unpackaging/validation complete
    [2015-01-02:22:00:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:00:30] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3E58.tmp
    [2015-01-02:22:00:31] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:00:35] Application Installer end with exit code 7
    [2015-01-02:22:00:35] Subprocess app installer failed (7)
    [2015-01-02:22:00:35] Runtime Installer end with exit code 7
    [2015-01-02:22:00:54] Application Installer end with exit code 7
    [2015-01-02:22:00:54] Subprocess app installer failed (7)
    [2015-01-02:22:00:54] Runtime Installer end with exit code 7
    [2015-01-02:22:02:40] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:02:40] Commandline is: D:\PTExam2014.air
    [2015-01-02:22:02:40] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:02:40] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3AFD.tmp
    [2015-01-02:22:02:41] Application signature verified
    [2015-01-02:22:02:41] Unpackaging/validation complete
    [2015-01-02:22:02:41] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:02:47] Cancel request received
    [2015-01-02:22:02:47] Application Installer end with exit code 6
    [2015-01-02:22:08:24] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:08:24] Commandline is:
    [2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:08:24] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:22:08:24] Read PTExam2014.air from sidecar file.
    [2015-01-02:22:08:24] Using d:\PTExam2014.air as input file
    [2015-01-02:22:08:24] Invoking Application Installer for combined install
    [2015-01-02:22:08:24] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:08:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:08:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:08:25] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla7D1B.tmp
    [2015-01-02:22:08:26] Application signature verified
    [2015-01-02:22:08:26] Unpackaging/validation complete
    [2015-01-02:22:08:26] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:08:32] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla9760.tmp
    [2015-01-02:22:08:32] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:08:35] Application Installer end with exit code 7
    [2015-01-02:22:08:35] Subprocess app installer failed (7)
    [2015-01-02:22:08:35] Runtime Installer end with exit code 7
    [2015-01-02:22:09:39] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:09:39] Commandline is:
    [2015-01-02:22:09:39] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:09:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:22:09:46] Runtime Installer end with exit code 0
    [2015-01-02:22:09:46] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:09:46] Commandline is: -installupdatecheck
    [2015-01-02:22:09:46] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:09:46] Performing pingback request
    [2015-01-02:22:09:47] Pingback request completed with HTTP status 200
    [2015-01-02:22:09:47] Starting runtime background update check
    [2015-01-02:22:09:47] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:22:09:47] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:22:09:47] Runtime update not available
    [2015-01-02:22:09:47] Unpackaging cancelled
    [2015-01-02:22:09:47] Runtime Installer end with exit code 0
    [2015-01-02:22:10:11] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:10:11] Commandline is: D:\PTExam2014.air
    [2015-01-02:22:10:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:10:12] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1D02.tmp
    [2015-01-02:22:10:12] Application signature verified
    [2015-01-02:22:10:12] Unpackaging/validation complete
    [2015-01-02:22:10:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:10:18] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3553.tmp
    [2015-01-02:22:10:18] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:10:21] Application Installer end with exit code 7
    [2015-01-03:09:45:28] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-03:09:45:28] Commandline is: -arp:uninstall
    [2015-01-03:09:45:28] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:45:34] Relaunching with elevation
    [2015-01-03:09:45:34] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-03:09:45:34] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-03:09:45:34] Commandline is: -stdio \\.\pipe\AIR_4312_0 -eu
    [2015-01-03:09:45:34] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:45:34] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-03:09:45:34] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-03:09:45:40] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-03:09:45:43] Runtime Installer end with exit code 0
    [2015-01-03:09:45:43] Elevated install completed
    [2015-01-03:09:45:43] Runtime Installer end with exit code 0
    [2015-01-03:09:58:24] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:24] Commandline is:
    [2015-01-03:09:58:24] No installed runtime detected
    [2015-01-03:09:58:27] Relaunching with elevation
    [2015-01-03:09:58:27] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\aird2a9.tmp\adobe air installer.exe -ei
    [2015-01-03:09:58:30] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:30] Commandline is: -stdio \\.\pipe\AIR_4024_0 -ei
    [2015-01-03:09:58:30] No installed runtime detected
    [2015-01-03:09:58:30] Starting silent runtime install. Installing runtime version 14.0.0.178
    [2015-01-03:09:58:30] Installing msi at c:\users\bryan\appdata\local\temp\aird2a9.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2015-01-03:09:58:33] Runtime Installer end with exit code 0
    [2015-01-03:09:58:33] Elevated install completed
    [2015-01-03:09:58:38] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-03:09:58:38] Runtime Installer end with exit code 0
    [2015-01-03:09:58:38] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:38] Commandline is: -installupdatecheck
    [2015-01-03:09:58:38] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:58:39] Performing pingback request
    [2015-01-03:09:58:39] Pingback request completed with HTTP status 200
    [2015-01-03:09:58:39] Starting runtime background update check
    [2015-01-03:09:58:39] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update
    [2015-01-03:09:58:39] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-03:09:58:49] Unpackaging complete
    [2015-01-03:09:58:50] Download success
    [2015-01-03:09:58:50] Runtime updated downloaded
    [2015-01-03:09:59:13] User had deferred installing the update
    [2015-01-03:09:59:13] Runtime Installer end with exit code 0
    [2015-01-03:09:59:15] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-03:09:59:15] Commandline is:
    [2015-01-03:09:59:15] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:59:15] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-03:09:59:15] Read PTExam2014.air from sidecar file.
    [2015-01-03:09:59:15] Using d:\PTExam2014.air as input file
    [2015-01-03:09:59:16] Invoking Application Installer for combined install
    [2015-01-03:09:59:16] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-03:09:59:16] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-03:09:59:16] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-03:09:59:16] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:59:17] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaB0A8.tmp
    [2015-01-03:09:59:22] Application signature verified
    [2015-01-03:09:59:22] Unpackaging/validation complete
    [2015-01-03:09:59:22] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-03:09:59:26] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaD1EF.tmp
    [2015-01-03:09:59:29] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-03:15:19:16] Application Installer end with exit code 7
    [2015-01-03:15:19:18] Subprocess app installer failed (7)
    [2015-01-03:15:19:19] Runtime Installer end with exit code 7
    [2015-01-07:07:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:35:50] Commandline is:
    [2015-01-07:07:35:50] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:35:57] Relaunching with elevation
    [2015-01-07:07:35:57] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\airb8ec.tmp\adobe air installer.exe -ei
    [2015-01-07:07:36:00] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:36:00] Commandline is: -stdio \\.\pipe\AIR_3412_0 -ei
    [2015-01-07:07:36:00] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:36:01] Starting silent runtime update. Updating runtime from version 14.0.0.178 to version 15.0.0.356
    [2015-01-07:07:36:01] Installing msi at c:\users\bryan\appdata\local\temp\airb8ec.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-07:07:36:09] Runtime Installer end with exit code 0
    [2015-01-07:07:36:09] Elevated install completed
    [2015-01-07:07:36:14] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-07:07:36:14] Runtime Installer end with exit code 0
    [2015-01-07:07:36:15] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:36:15] Commandline is: -installupdatecheck
    [2015-01-07:07:36:15] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:36:16] Performing pingback request
    [2015-01-07:07:36:18] Pingback request completed with HTTP status 200
    [2015-01-07:07:36:18] Starting runtime background update check
    [2015-01-07:07:36:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-07:07:36:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-07:07:36:18] Runtime update not available
    [2015-01-07:07:36:18] Unpackaging cancelled
    [2015-01-07:07:36:18] Runtime Installer end with exit code 0

  • Why do I get a norwegian version of MUSE when all the other Adobe programs are in english version? I have setup the installer to English.

    Why do I get a norwegian version of MUSE when all the other Adobe programs are in english version? I have setup the installer to English.

    Muse uses AIR and if that is installed in Norwegian, so Muse will show stuff in that language. You may simply need to reinstall Adobe AIR in English.
    Mylenium

  • Installation of adobe air is not completing on windows 7

    I am trying to install adobe air version 15 on my Toshiba laptop with Windows 7.  When installation starts the Adobe AIR Setup screen freezes and installation does not complete. I cancelled the install, but the Adobe AIR Setup screen persists and just says "Cancelling". Trying to upgrade AIR as have been having issues with Windows 7 after installing th 2014 Jaqui Lawson Advent calendar.  (Windows will not shut down using Shutdown button, and Ctrl-Alt-Del does not bring up task manager anymore). Here is my Adobe Air Install Log:
    [2014-10-16:18:48:33] Clearing unused background update directory
    [2014-10-16:18:48:34] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-10-16:18:48:34] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-10-16:18:48:34] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-10-16:18:48:34] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-10-16:18:49:13] Unpackaging complete
    [2014-10-16:18:49:15] Unpackaging complete
    [2014-10-16:18:49:18] Download success
    [2014-10-16:18:49:18] Runtime updated downloaded
    [2014-10-16:18:49:18] Download success
    [2014-10-16:18:49:18] Runtime updated downloaded
    [2014-10-25:08:58:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-10-25:08:58:36] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-10-25:08:58:36] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-10-25:08:58:36] Commandline is: -updatecheck
    [2014-10-25:08:58:36] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-10-25:08:58:36] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-10-25:08:58:36] Commandline is: -updatecheck
    [2014-10-25:08:58:36] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-10-25:08:58:36] Performing pingback request
    [2014-10-25:08:58:37] Starting runtime background update check
    [2014-10-25:08:58:37] Clearing unused background update directory
    [2014-10-25:08:58:37] Performing pingback request
    [2014-10-25:08:58:37] Starting runtime background update check
    [2014-10-25:08:58:37] Clearing unused background update directory
    [2014-10-25:08:58:37] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: could not clear background update directory" errorID=0]
    [2014-10-25:08:58:37] Runtime Installer end with exit code 0
    [2014-10-25:08:58:37] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-10-25:08:58:37] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-10-25:08:58:41] Unpackaging complete
    [2014-10-25:08:58:42] Download success
    [2014-10-25:08:58:42] Runtime updated downloaded
    [2014-10-25:08:58:55] User had deferred installing the update
    [2014-10-25:08:58:55] Runtime Installer end with exit code 0
    [2014-10-25:14:06:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-10-25:14:06:33] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-10-25:14:06:33] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-10-25:14:06:33] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-10-25:14:06:33] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-10-25:14:06:38] Starting runtime background update installation
    [2014-10-25:14:06:38] Background updates not installed due to running applications
    [2014-10-25:14:06:38] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-10-25:14:06:38] Runtime Installer end with exit code 0
    [2014-11-01:16:39:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-01:16:40:00] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-01:16:40:01] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-01:16:40:01] Commandline is: -updatecheck
    [2014-11-01:16:40:01] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:16:40:01] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-01:16:40:01] Commandline is: -updatecheck
    [2014-11-01:16:40:01] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:16:40:02] Performing pingback request
    [2014-11-01:16:40:03] Performing pingback request
    [2014-11-01:16:40:03] Starting runtime background update check
    [2014-11-01:16:40:03] Starting runtime background update check
    [2014-11-01:16:40:03] Clearing unused background update directory
    [2014-11-01:16:40:03] Clearing unused background update directory
    [2014-11-01:16:40:03] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: could not clear background update directory" errorID=0]
    [2014-11-01:16:40:03] Runtime Installer end with exit code 0
    [2014-11-01:16:40:03] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-01:16:40:03] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-01:16:40:10] Unpackaging complete
    [2014-11-01:16:40:11] Download success
    [2014-11-01:16:40:11] Runtime updated downloaded
    [2014-11-01:17:40:16] User had deferred installing the update
    [2014-11-01:17:40:16] Runtime Installer end with exit code 0
    [2014-11-01:18:10:41] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-01:18:10:42] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-01:18:10:42] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-01:18:10:42] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:18:10:42] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-01:18:10:42] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-01:18:10:42] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:18:10:43] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-01:18:10:43] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-01:18:10:44] Starting runtime background update installation
    [2014-11-01:18:10:44] Starting runtime background update installation
    [2014-11-01:18:10:44] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-01:18:10:44] No background updates pending
    [2014-11-01:18:10:44] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-01:18:10:44] Runtime Installer end with exit code 0
    [2014-11-01:18:10:51] Runtime updater successfully launched
    [2014-11-01:18:10:51] Runtime Installer end with exit code 0
    [2014-11-01:18:11:08] Runtime Installer begin with version 15.0.0.293 on Windows 7 x86
    [2014-11-01:18:11:08] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-01:18:11:08] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-01:18:11:08] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-09:13:10:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-09:13:10:57] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-09:13:10:57] Commandline is: -updatecheck
    [2014-11-09:13:10:57] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-09:13:10:57] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-09:13:10:57] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-09:13:10:57] Commandline is: -updatecheck
    [2014-11-09:13:10:57] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-09:13:10:58] Performing pingback request
    [2014-11-09:13:10:58] Starting runtime background update check
    [2014-11-09:13:10:58] Clearing unused background update directory
    [2014-11-09:13:10:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-09:13:10:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-09:13:10:59] Performing pingback request
    [2014-11-09:13:10:59] Starting runtime background update check
    [2014-11-09:13:10:59] Clearing unused background update directory
    [2014-11-09:13:10:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-09:13:10:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-09:13:11:00] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2014-11-09:13:11:00] Runtime Installer end with exit code 0
    [2014-11-09:13:11:10] Unpackaging complete
    [2014-11-09:13:11:13] Download success
    [2014-11-09:13:11:13] Runtime updated downloaded
    [2014-11-09:13:11:23] User had deferred installing the update
    [2014-11-09:13:11:23] Runtime Installer end with exit code 0
    [2014-11-11:20:45:34] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-11:20:45:34] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-11:20:45:34] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:45:34] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:45:35] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-11:20:45:35] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-11:20:45:35] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:45:35] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:45:35] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-11:20:45:36] Starting runtime background update installation
    [2014-11-11:20:45:36] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:45:36] Starting runtime background update installation
    [2014-11-11:20:45:36] No background updates pending
    [2014-11-11:20:45:36] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-11:20:45:36] Runtime Installer end with exit code 0
    [2014-11-11:20:45:39] Runtime updater successfully launched
    [2014-11-11:20:45:39] Runtime Installer end with exit code 0
    [2014-11-11:20:46:01] Runtime Installer begin with version 15.0.0.293 on Windows 7 x86
    [2014-11-11:20:46:01] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-11:20:46:01] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-11:20:46:01] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-11:20:46:09] Runtime Installer end with exit code 6
    [2014-11-16:13:37:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-16:13:37:09] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:09] Commandline is: -updatecheck
    [2014-11-16:13:37:09] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:10] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:13:37:10] Commandline is: -updatecheck
    [2014-11-16:13:37:10] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Performing pingback request
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Starting runtime background update check
    [2014-11-16:13:37:11] Clearing unused background update directory
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-16:13:37:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-16:13:37:45] Unpackaging complete
    [2014-11-16:13:37:47] Download success
    [2014-11-16:13:37:47] Runtime updated downloaded
    [2014-11-16:13:37:55] Unpackaging complete
    [2014-11-16:13:37:55] Download success
    [2014-11-16:13:37:55] Runtime updated downloaded
    [2014-11-16:14:23:22] User had deferred installing the update
    [2014-11-16:14:23:22] Runtime Installer end with exit code 0
    [2014-11-16:14:31:30] User had deferred installing the update
    [2014-11-16:14:31:30] Runtime Installer end with exit code 0
    [2014-11-16:19:10:47] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-16:19:10:49] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-16:19:10:49] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-16:19:10:49] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Starting runtime background update installation
    [2014-11-16:19:10:51] Background updates not installed due to running applications
    [2014-11-16:19:10:51] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-16:19:10:51] Runtime Installer end with exit code 0
    [2014-11-24:08:24:51] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:51] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:24:51] Commandline is: -updatecheck
    [2014-11-24:08:24:51] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Performing pingback request
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Starting runtime background update check
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Clearing unused background update directory
    [2014-11-24:08:24:52] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: could not clear background update directory" errorID=0]
    [2014-11-24:08:24:52] Runtime Installer end with exit code 0
    [2014-11-24:08:24:52] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-11-24:08:24:52] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-11-24:08:24:55] Unpackaging complete
    [2014-11-24:08:24:55] Download success
    [2014-11-24:08:24:55] Runtime updated downloaded
    [2014-11-24:08:25:16] User had deferred installing the update
    [2014-11-24:08:25:16] Runtime Installer end with exit code 0
    [2014-11-24:08:35:22] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:29] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:08:35:29] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:29] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:30] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:35:30] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Starting runtime background update installation
    [2014-11-24:08:35:31] Launching subprocess with commandline C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:35] Runtime updater successfully launched
    [2014-11-24:08:35:35] Runtime Installer end with exit code 0
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-11-24:08:35:50] Commandline is: -update "c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe"
    [2014-11-24:08:35:50] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:08:35:50] Installed app (JLAdventCalendarEdwardian2013) located at c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Launching subprocess with commandline c:\program files (x86)\jl edwardian advent calendar\jl edwardian advent calendar.exe
    [2014-11-24:08:36:43] Runtime Installer end with exit code 6
    [2014-11-24:08:36:45] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-11-24:08:36:45] Runtime Installer end with exit code 6
    [2014-11-24:18:01:27] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:01:27] Commandline is: C:\Users\chris\Downloads\jlchristmasmarket.air
    [2014-11-24:18:01:27] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:01:28] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla863.tmp
    [2014-11-24:18:01:43] Application signature verified
    [2014-11-24:18:01:43] Unpackaging/validation complete
    [2014-11-24:18:01:43] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:01:53] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla68CB.tmp
    [2014-11-24:18:01:56] Native installation package creation succeeded
    [2014-11-24:18:01:56] Starting app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2014-11-24:18:01:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:01:56] Relaunching with elevation
    [2014-11-24:18:02:06] Application Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-11-24:18:02:06] Commandline is: -stdio \\.\pipe\AIR_20968_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:06] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-11-24:18:02:07] Unpackaging file:///C:/Users/chris/Downloads/jlchristmasmarket.air to C:\Users\chris\AppData\Local\Temp\fla9DAF.tmp
    [2014-11-24:18:02:44] Application signature verified
    [2014-11-24:18:02:44] Unpackaging/validation complete
    [2014-11-24:18:02:44] No app located for appID 'com.jacquielawson.marketadventcalendar2014' and pubID ''
    [2014-11-24:18:02:44] Converting unpackaged application to a native installation package in C:\Users\chris\AppData\Local\Temp\fla307D.tmp
    [2014-11-24:18:02:46] Native installation package creation succeeded
    [2014-11-24:18:02:46] Starting silent app installation to C:\Program Files (x86). Installing app com.jacquielawson.marketadventcalendar2014 version 1.0.1 using the source file at file:///C:/Users/chris/Downloads/jlchristmasmarket.air
    [2014-11-24:18:02:46] Installing msi at C:\Users\chris\AppData\Local\Temp\fla307D.tmp\setup.msi with guid {B995C6BE-D74C-4E8F-3C2F-B6E2B374A664}
    [2014-11-24:18:03:05] Application Installer end with exit code 0
    [2014-11-24:18:03:08] Elevated install completed
    [2014-11-24:18:03:08] Launching subprocess with commandline C:\Program Files (x86)\JL Christmas Market\JL Christmas Market.exe
    [2014-11-24:18:03:22] Application Installer end with exit code 0
    [2014-12-01:17:33:53] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:54] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:54] Commandline is: -updatecheck
    [2014-12-01:17:33:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:55] Performing pingback request
    [2014-12-01:17:33:55] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2014-12-01:17:33:55] Starting runtime background update check
    [2014-12-01:17:33:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:33:55] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:17:33:55] Commandline is: -updatecheck
    [2014-12-01:17:33:55] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:17:33:56] Performing pingback request
    [2014-12-01:17:33:56] Starting runtime background update check
    [2014-12-01:17:33:56] Clearing unused background update directory
    [2014-12-01:17:33:58] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update
    [2014-12-01:17:33:58] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.6.0.6090/update to C:\Users\chris\AppData\Roaming\Adobe\AIR\Updater\Background
    [2014-12-01:17:34:04] Runtime background update check failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3013" errorID=3013]
    [2014-12-01:17:34:04] Runtime Installer end with exit code 0
    [2014-12-01:17:34:07] Unpackaging complete
    [2014-12-01:17:34:07] Download success
    [2014-12-01:17:34:07] Runtime updated downloaded
    [2014-12-01:18:24:30] User had deferred installing the update
    [2014-12-01:18:24:30] Runtime Installer end with exit code 0
    [2014-12-01:20:01:12] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Runtime Installer begin with version 3.6.0.6090 on Windows 7 x86
    [2014-12-01:20:01:14] Commandline is: -applyupdates "c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe"
    [2014-12-01:20:01:14] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-01:20:01:14] Installed app (JLCircus) located at c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Starting runtime background update installation
    [2014-12-01:20:01:15] Background updates not installed due to running applications
    [2014-12-01:20:01:15] Launching subprocess with commandline c:\program files (x86)\jacquie lawson circus\jacquie lawson circus.exe
    [2014-12-01:20:01:15] Runtime Installer end with exit code 0
    [2014-12-06:16:27:54] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2014-12-06:16:27:54] Commandline is:
    [2014-12-06:16:27:54] Installed runtime (3.6.0.6090) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2014-12-06:16:28:04] Relaunching with elevation
    [2014-12-06:16:28:04] Launching subprocess with commandline c:\users\chris\appdata\local\temp\airfd41.tmp\adobe air installer.exe -ei
    [2014-12-06:16:33:44] Cancelling elevated install

    IGiveUponAdobe wrote:
    Have a look through the pages of pages of requests for help on installing Adobe Air apps on Windows 7 machines. What you'll find is that Adobe has duped a lot of people into doing basic testing on a vehicle that it should have tested thoroughly itself before release. So you'll find lengthy, highly technical and apparently idiosyncratic install logs posted, and then every once in a while Chris Campbell, Adobe's rep, comes online and says something like "Ho Hum. It doesn't seem to work. What you need to do is stand on your head while drinking a gallon of gasoline and singing through your ears. Why don't you spend another 20 hours trying that?"
    Amazing. Could you imagine a supposedly legitimate company jerking people like this 50 years ago?
    Don't waste your time. Air doesn't work. Find an alternative to Adobe products instead.
    I wonder how long this will stay posted before somebody removes it.
    Hello,
    I understand the frustration, believe me, I really do.  Unfortunately, while we do thoroughly test installers we do run into system specific issues from time to time.  I do my best to help users, going out of my way to do desktop sharing sessions (at all times of the day and night to accomidate our global user base), creating repair scripts, etc.  But you are correct, sometimes it does get technical and we do require the installer log to figure out what might be failing.  I apologize if I wasn't able to solve your problem in the past, if you can point me to a post where I didn't follow through I'd be happy to re-read it and see if we can make progress.
    I promise I won't remove your post, I just ask that you keep the responses polite and try not to get personal.
    Thanks,
    Chris

  • I currently run the Design and Web Premium CS6 on a first generation MacBook Air and want to buy a new MacBook Pro. How do I know whether I can install my Adobe programs onto the new computer? Because I know there is some kind of limit.

    I currently run the Design and Web Premium CS6 on a first generation MacBook Air and want to buy a new MacBook Pro. How do I know whether I can install my Adobe programs onto the new computer? Because I know there is some kind of limit.
    Also, I had to install the software twice on my same computer before because I had to reboot the computer. I don't know if this affects the limit.

    You are allowed to have two activated installations so there should not be a problem having working installations on the two machines.  If by chance you have somehow tied up two activations for the one machine you can have Adobe support help resolve that thru chat.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Download replacement installer for Adobe Photoshop Elements 11

    How can I download the replacement installer for Adobe Photoshop Elements 11. I need to reinstall it on a new PC. I do have my serial number.

    You put both the .7z and the .exe in the same folder. Run the .exe (double-click it) and it will automatically unzip the file and start the setup program for you.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

  • Trying to download adobe program 'adobe p;hotshot CS5 Optional Automate Plug-ins' but get a message "does not contain valid signature"  Any ideas to get around that please.

    Trying to download adobe program  adobe photoshop CS5 Optional Automate Plug-ins, but get a message  that it does not contain valid signature and it won't install the app.  Can someone help with this please?  Trying to reach Adobe by phone is impossible.
    ev

    First, have you installed all the updates for photoshop cs5 by going to Help>Updates from within photoshop cs5?
    The automated installer only installs the following plugins:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4965
    The following plug-ins and associated files are available via an installer:
    Automate Plug-Ins:
    • Contact Sheet II 
    • Picture Package (ContactSheetII) 
    • Web Photo Gallery (WebContactSheetII) plus presets 
    • Script for Layer Comps to Web Photo Gallery
    Other Optional Plug-Ins:
    • TWAIN
    Other plugins including the pattern maker plugin need to be installed manually using this download:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4964

  • Windows not opening Adobe programs

    Can anyone please help
    Today my laptop stopped opening Adobe programs, all Adobe programs!
    When I click a desktop shortcut for, say READER it get a dialogue box with the following message:
    C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe
    then under that :
    Windows cannot find 'C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe', make sure you typed name correctly and then try again.
    It's driving me mad, cannot open any .pdf files or in Photoshop and pictures.
    There are no such problems with ANY OTHER programs.
    I have uninstalled all Adobe programs, then re-installed them and also done a system restore.  NO CHANGE
    Can anyone help me please?

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