Re-installation on new formatted drive. How to de-activate previously installed CS6 Master Collection?
Greets.
I had my entire CS6 Master Collection installed and activated with Adobe servers - but main drive died.
Now I have a newly formatted drive with a fresh Win7 installation on it. I wish to re-install my entire CS6 collection again.
As far as I recall, we have to DEACTIVATE all our installed softwares BEFORE activating any newer installations?
If so, since I did not de-activate the softwares from my dead drive (which I cannot access now anyway) - how can I de-activate it now? I see no option to do so on my online account.
Can anyone advise please.
If a Customer Service Rep is reading this - can you please DE-ACTIVATE all my CS6 Master Collection softwares please - so I can re-install them again.
Many thanks.
You need to contact Adobe Support thru chat and ask them to reset your activations - you will need the serial number.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
You are allowed to have two activated installations, so if you are waiting for the weekend to pass to get their attention, you can install and activate as long as you only had the one activation used so far. When they reset the activations you can reactivate again afterwards (or deactivate the new one yourself ahead of chatting with them).
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CS6 Master Collection installer fails to initialise
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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