Re-Installing Acrobat XI and it doesn't like the serial #

I purchased, downloaded, and installed Acrobat XI in April.
Recently due to unrelated problemsI had to "refresh" the OS (Win8) on my machine. Acrobat XI is still on my drive but is not installed.
I found my old orders, selected Acrobat XI from April, and downloaded it. I used the serial number shown on the page for that order.
I eventually got an erro, the Acrobat XI Standard Serial Number Upgrade window. The error message was "This serial number is not for a qualifying product. Please try another."
The list of products did not show Acrobat XI and my serial number wouldn't work with any of them.
If anyone can help me out with this I'd appreciate it.
Thank you.

Thanks, TSN. That makes sense. The problem though is that I upgraded from X to XI back in early April. I no longer have any idea what that serial number was.

Similar Messages

I started to install Acrobat Pro and I need to stop the installation.

I started to install Acrobat Pro on my Windows 7 machine and the download is stuck at 1% so I tried to cancel and the install window won't close.

Just try a separate download and then do the install. Also be sure you are logged in as the administrator and have anti-virus disabled.

Ei just paid for Adobe Acrobat Pro and I can not download the program, verytime i go to down load it tells me it doesn't download in my language which is english?why is this program I ordered not letting me download

i just paid for Adobe Acrobat Pro and I can not download the program, every time i go to down load it tells me it doesn't download in my language which is English? why is this program I ordered not letting me download

http://www.howtogeek.com/120277/how-to-install-flash-on-the-nexus-7-and-other-jelly-bean-devices/
You do not need a Beta channel build of Firefox (which currently is 32.0b6) to use Flash as the issue was you needed Firefox 27.0 or newer to use the old Flash 11.1 plugin on Android '''4.4'''. after it came out on tablets/phones.
What Nexus 7 version do you have as there was a 2012 and a 2013 model. A easy way to tell if it is a 2013 is it has a camera on each '''back''' and front while 2012 only has one on front.
If it is the 2012 then it has a Nvidia Tegra 3 so the old Flash 11.1 Plugin is disabled.
For reading only as Bugzilla is not a discussion forum or for "me too" comments.
*[https://bugzilla.mozilla.org/show_bug.cgi?id=968219 Bug 968219 - flash does not work on Nexus 7]
*[https://bugzilla.mozilla.org/show_bug.cgi?id=957694 Bug 957694 - Hang/deadlock with Flash on 4.4 on Tegra3]

I have acrobat pro on my lap top and recently installed acrobat pro on my Mac Mini, but the text recognition function is not working, does anyone have any advice on how to remedy this problem?

I have acrobat pro on my lap top and recently installed acrobat pro on my Mac Mini, but the text recognition function is not working, does anyone have any advice on how to remedy this problem?

On my laptop when I open up a pdf file and do a search for a particular
text phrase it prompts me to run a character analysis. Whereas on my mac
mini, when I try to engage the same process it just says it couldn't find
the phrase and doesn't even try and run a character analysis. I tried
clicking on the tool bar and the recognize text tab but nothing there seems
to do anything.
In trying to figure out the issue on my own I noticed one thing. I run a
small law firm in St. Louis and I scan in all my files to which are
subsequently emailed to my outlook account where I will save them as pdf's
to their respective folders. On my laptop when I open up an email from my
scanner I see the image of a acrobat document next to the attachment
paperclip symbol. However, when I open up the same email on my mac mini I
notice instead of an acrobat file image it shows a Preview file image (the
program used to open up pdf's before I installed acrobat).
Hope this helps!
Sincerely,
Jonathan McAllister

My new iMac has recently had OSX Lion installed on it and now when I start the machine it looks like its updating something every time, and the wireless doesn't work. So I restart and everything is OK - until I have to start up again the next time?

My new iMac has recently had OSX Lion installed on it and now when I start the machine it looks like its updating something every time, and the wireless doesn't work. So I restart and everything is OK - until I have to start up again the next time - then I have to repeat this again! Any help appreciated.

I've been having the same issue, but have just discovered something on my own that hasn't been pointed out in any of the forums I've visited. In what I thought would be a vain attempt to help myself, I went to System Preferences, Users & Groups, and then clicked on Login Items. I discovered that one of the Items that was listed to open automatically upon login was iTunes Helper and that there was an exclamation point beside it indicating that it was incompatible. I simply deleted that item and now I don't have the situation you described and my wireless is connected. Hope this helps!

Good day, I have installed Acrobat DC, and would like to combine 2 files. One is excel allready converted to PDF - No problem. The other one is from Pastel mailed as PDF.

Good day,
I have installed Acrobat DC, and would like to combine 2 files. One is excel allready converted to PDF - No problem. The other one is from Pastel mailed as PDF.
When trying to merge the files, this file ask for a Password. No password was issued from the setup or mail?

Good day abrieb93050306,
I can understand your concern, however can you please let me know that are you able to open both the PDF files ( the one you converted form excel to pdf & the other pdf that was mailed to you ) individually without using any password?
As it asks for the password, it means that the postal mailed PDF is password protected. You can ask for the password from the sender of the postal mail & then try to combine the files.
Please follow the steps in the provided KB doc.to combine the files : Combine files into single PDF | Adobe Acrobat DC tutorials
This will probably resolve your issue.
Let me know if you still experience any issue.
Regards,
Aadesh

Hi... I've had my IPhone 4S since January 13, and it doesn't have the option to use it as a wifi hotspot? When all my friends iphones do. Is there a way to install in onto my phone? Or what do I need to do to get it??

Hi... I've had my IPhone 4S since January 13, and it doesn't have the option to use it as a wifi hotspot? When all my friends iphones do. Is there a way to install in onto my phone? Or what do I need to do to get it??
Thanks

Whether you can use your phone in this way is entirely the responsibility of your phone company/carrier. You need to contact them to see if you can add tethering to your phone plan. Be warned though that it could get rather expensive, so if you don't really need it, then do without, but in any instance, you need to contact your phone carrier.

Just got a Nikon D610 and CS5 for Mac can't open the images -- message says installed version of camera raw doesn't support the camera. Downloaded the Raw 6.2 update for Mac, but installation failed. Now what?

just got a Nikon D610 and CS5 for Mac can't open the images -- message says installed version of camera raw doesn't support the camera. Downloaded the Raw 6.2 update for Mac, but installation failed. Now what?

The D610 didn't get out-of-the-box RAW support until Photoshop CC.
You can either upgrade to CC or use the DNG Converter to convert and open your DNGs in CS5.

Unable to install Acrobat Reader and Acrobat Flash Player

Hello,
I am trying to install Acrobat reader and acrobat flash player on my Laptop (Lenovo Thinkpad T420) after installing windows 8.1 64 bits, after successfully downloading both software, the adobe reader installer opens with a dark grey box and nothing else happens.
The installer can't be closed except from the task manager.
I have tried to start as administrator, enable javascript, different browsers, restart the laptop, ... all gave me the same result.
Below image shows what i am receiving.
Kindly advise.

Run the Acrobat Cleaner Tool and reinstall from scratch.
Mylenium

Trying to re-install Acrobat 8 and it's saying I need Internet Explorer 4.0 or greater installed. I have IE 11 installed so not sure what to do., Trying to re-install the full Acrobat 8 program and it's saying I need Internet Explorer 4.0 or greater insta

Trying to re-install Acrobat 8 and it's saying I need Internet Explorer 4.0 or greater installed. I have IE 11 installed so not sure why I'm getting that message.

Acrobat 8 needs IE 6.0 not 4.0
1) Try installing using MSI file instead of setup.exe.
2) Enable MSI logging and provide the MSI log. Steps to enable MSI logging can be found here http://support.microsoft.com/en-us/kb/223300
3) What is the version of shdocvw.dll in "C:\Windows\System32" folder and in "C:\Windows\SysWOW64" (exists only on a 64 bit machine) folder.

I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

you purchased an upgrade version of acrobat. if you don't have a qualifying product (previous acrobat version), you'll need to exchange.
Return, cancel, or exchange an Adobe order

After installing Acrobat X pro as a trial, I cannot use the software and Im required to enter the serial number to continue

After installing Acrobat X pro as a trial, I cannot use the software and Im required to enter the serial number to continue
Under Continue to use as a trial it shows 0 days remaining.

Trial mode expires prematurely
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

Hello i want re-install acrobat 7 mac (CS2 bundle) i download the CS2 without activation and i t work but for acrobat i find only the PC version link.

hello i want re-install acrobat 7 mac (CS2 bundle) i download the CS2 without activation and it work but for acrobat 7 i find only the PC version link.

Yes but my customer have an old MacPro on 10.5.
after hard disk replacement i want re-install CS2 with AC7 but its inposible to use original cs2 disk and serial because the autenfication server is closed.
I find a official link to download the CS2 without activation but there is no link for acrobat 7 mac
Téléchargement des produits CS2 et d’Acrobat 7
And the new CS2 number and the old 'customer license' not work
My customer is not ready to change his machine and all software.

I bought a new mac. my old creative suite design standard works well but acrobat doesn't accept the serial number

I bought a new mac. My old creative suite design standard works well but acrobat reader 8 doesn't accept the serial number.
Please, is there any methods do make this?
All is right with my subscription. I just install the suite one time on my old mac.
Thanks
Yoann

Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
Hope this helps.
MtD

I tried to install yosemite yesterday and my computer goes through the whole installation process and then to a blank white screen. I've rebooted, I've reinstalled several times and get the same result. Two days wasted!

I tried to install yosemite yesterday and my computer goes through the whole installation process and then to a blank white screen. I've rebooted, I've reinstalled several times and get the same result. Two days wasted and I can't use my computer!!

I don't know if you've already resolved your problem, but I had the same thing, it took me 6 hours to fix it. I had the exact same as you, installed the update and then it went to a white screen. After trying start up holding down cmmd r or holding down the alt key to try to install it again, nothing worked, same result every time. Then an angel came to me here somewhere but I can't find it now to thank him. Start in safe mode, press shift once you hear the start up chime and hold it down until you hear it again. Installation completion box came up and it was working. turn off computer and start up again normally and all is well. Except my final cut pro x doesn't work with it, have to update that now too. same as when I updated to mavericks.
Hope this helps.

Re-Installing Acrobat XI and it doesn't like the serial #

Similar Messages

Maybe you are looking for