Re-installing Adobe Acrobat Prof. XI on a new Laptop

Dear ,
I am from Middle-east - Saudi Arabia,  waiting since 4 days to Re-install Adobe Acrobat XI on my New Laptop, sent several messages on Adobe Help emails, No answers.
My Laptop was stolen from my Car, and it had a licensed version of Adobe Prof XI on it, how can I re-install the same version on my New-Laptop,
I tried downloading again, but the message says the time limit has expired for downloading .
Can anyone help ????

Hi meprof,
So sorry to hear that your laptop was stolen. You can try downloading from this page: Download Acrobat products | Standard, Pro | XI, X.
If you had the perpetual (not subscription) version, you may need to deactivate Acrobat on that old computer. Since you no longer have that computer, please Contact Customer Care so that they can help deactivate it.
Best,
Sara

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