Re-Installing Adobe Production Premium

Hello
I've recently purchased a new computer and would like to download my copy of Adobe Production Premium on it.
However, the serial number is there, but the Download option doesn't appear on the 'Plans & Products' page.  Instead there
is a message typed in red: We are unable to load all your plans & products.  Please try again.
I am in desperate need to continue a project with a deadline approaching.
Can you please advise.
Kind Regards
Karl.

I assume you are talking about CS6. Read the instructions otherwise you wont be able to download.
Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools 

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