Re-installing CS3 (Design Premium) doesn't work

I had a crash on my iMac. When I tried to re-install my (in 2007 purchased) CS3 software, I got the message that it was an invalid serial number.
Also "redeeming" the number through the site doesn't work.
I have used the software for 7 years now, why doesn't it work anymore? I payed a conciderable amount of money for it, 2400 euro's and I want it to work again soon!
Please tell me what to do, or what you can do!
Regards,
Michèl Wehkamp
The Netherlands

Contact support by phone or web chat.
Mylenium

Similar Messages

I installed CS3 Design premium upgrade yesterday onto my new mac OS X Yosemite 10.10.1. You gave me a new serial no (Case 0186381031). I have been able to open Photoshop, Bridge, Dreamweaver and Flash. The Illustrator, Indesign and Acrobat applications ar

I installed CS3 Design premium upgrade yesterday onto my new mac OS X Yosemite 10.10.1. You gave me a new serial number. I have been able to open Photoshop, Bridge, Dreamweaver and Flash. The Illustrator, Indesign and Acrobat applications are not in my applications folder although there are folders in there with those names containing associated items. How can this have happened and what can I do?

Janetc72338130 what happens if you try to reinstall Illustrator CS3, InDesign CS3, and Acrobat? What version of Acrobat are you installing?

When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

Thank you Bturko in the future only migrate/copy/transfer your documents and settings. Adobe applications especially are not designed to be transferred from one computer to another. It is possible to recover however. I would recommend the following steps:
Run the uninstaller located in Applications/Utilities/Adobe Installers
Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you need to download a fresh copy of the installation files they can be downloaded at Download CS3 products.
Run the installer and reinstall Creative Suite 3.

Help! Trouble installing CS3 Design Premium

I have trouble installing CS3 Design Premium. I am using Windows XP. I had to deinstall CS3 after my PC had a little crash. Now I want to install CS3 again. But at the beginning there comes an error message "Setup is already running. You can install only ONE adobe product at the same time. Shut the other installation before starting the installation of CS3."
The point is, there is NO OTHER installation running at the moment - so far as I know.
I tried already the following, but there was the same error message:
- to start the installation by another user
- to start it from the protected mode.
- to start it by desktop installation.
Please, can anybody help me??
Thanks a lot!!!!
Nilo
Message was edited by: Nilorak123

Try this:
http://www.adobe.com/support/contact/cs5clean.html
Bob

Help: CS3 Design Premium suddenly stopped working, won't reinstall

I have a licensed copy of Adobe CS3 Design Premium for Windows (on a machine w/Vista), and everything was working fine until this past weekend, when I was suddenly unable to access any of the programs (with the exception of Acrobat). Every time I tried to open one of the CS3 applications, I'd get an error message saying that there was a problem with the program, and I would have to uninstall and reinstall. So, I uninstalled the entire suite, but every time I try to reinstall, at the end of the process I get an uninformative message stating that "Some problems occurred during installation", and a message under each of the components stating "Component install failed".
Nothing on my computer has changed recently -- I haven't added any software, hardware, or otherwise done anything unusual that might cause this problem. I use this software on a daily basis, so it's become quite a problem for me.
Does anyone know how to fix this issue? I've tried uninstalling and reinstalling multiple times, always with the same result.
Any help would be appreciated.

nfietz wrote:
…When I upload the photos to my computer I've previously run them through the DNG converter without a problem…
Had you run the DNG on a Mac before? On the Mac, the DNG Converter works on folders only, not on individual files (unless you use the Finder to drop the icons of your raw files on the DNG Converter application icon). From within the application, using File > Open, the icon and names of individual raw files will always appear grayed out.
You need to target the folder that contains the files you want to convert.
CAVEAT: all eligible files in the folder will be converted, including any and all DNG files that may already be contained in the folder. So if you have any DNGs in that folder, they will also be converted again and the original DNGs may be overwritten.
Wo Tai Lao Le
我太老了
Message was edited by: Tai Lao

Can't re-install CS3 Design Premium on Windows 7

The product is Adobe Creative Suite 3 Design Premium. It is volume licensed and I can't get support for it through Adobe Support - they told me to post here. The computer is only a couple of years old and has Windows 7 32bit on it. We have Flash Player, Adobe Reader, CS2 installed.
The issue started out with the user getting this error message when trying to open InDesign:
So, we did at is said and uninstalled CS3 then rebooted. Then we put the disc in and tried installing it back on. This is what we get when we try to install it:
Points of interest and findings:
In the event logs (eventvwr) it gives off error code 1603 at the same time of the installation which is mentioned here: http://helpx.adobe.com/creative-suite/kb/component-install-failed.html
On that webpage, I clicked on Solution 6 and can say the laptop does not have Google Desktop installed.
There is more than enough disk space available for the installation (system requirements).
No prerelease software has been used.
CD is fine and I even have a copy of the disc contents which also does the same thing.
Installation is done by an administrator account
I tried some things that came up in searches for solutions:
Turned off anti-virus TrendMicro OfficeScan for duration of installation
Turned off Adobe Cue CS2 for duration of installation
Ran the CS5 Cleaner Tool then tried isntallation again a few times
Removed Flash Player for duration of installation
Anyone have any ideas? Have you experienced this issue yourself?

I've encountered almost the exact same issue. Sadly, this is the state of Adobe technical support these days. I spent countless hours chattting with support staff who are mostly ineffective, and then they condemned me to the forums. I've been using Adobe products since the mid to late 80s (pretty much since they've been in business) and it's a disappointment to see that we're left to own devices to troubleshoot these problems. If you have any insight on how to remedy the installation problem since you originally posted, please let me know.

Re-install CS3 (Design Premium)

I had a crash on my iMac. When I tried to re-install my (in 2007 purchased) CS3 software, I got the message that it was an invalid serial number.
Also "redeeming" the number through the site doesn't work.
I have used the software for 7 years now, why doesn't it work anymore? I payed a conciderable amount of money for it, 2400 euro's and I want it to work again soon!
Please tell me what to do, or what you can do!
Regards,
Michèl Wehkamp
The Netherlands

CS3 is from before the Cloud, so you may get better help in a forum for your product
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right to open the drop down list and scroll
ADDED
http://helpx.adobe.com/x-productkb/global/find-serial-number.html may also help

Trying to install CS3 Design Premium on a Windows 7 64-bit quad core processor computer

I just purchased a new desktop PC computer as my old one is slowly dying. The new one is great, except for one thing - I can't install my CS3. I had read on Adobe's website that this should not be a problem. Every time I insert the install disk, I am getting an error message that the Install Database is corrupt. I've even tried more than one disk. Adobe is being no help at all. Any help I can get would be great. I don't have a choice - my work is still on CS3 so if I can't it installed on this computer at home, I won't be able to do my work here.
I've 'chatted' with Adobe twice and spoken to Tech Support on the phone. Chat could not help, and Tech Support said my disk must be corrupt.
So I got permission to make a backup disk of the copy of CS3 at work, and tried that disk - new original, new copy. That disk gave me the same error.
I also now can't re-install into my old computer, which I'm willing to do to be able to keep working at home, at least as long as the old computer keeps going. I keep getting errors that the media can't be found - after an hour of the disks trying to install.
I saw one page on Adobe that said to delete the file c:/programs/common/Adobe/caps/CAPS.db. This file does not exist on my new computer, so I can't delete it. I tried this on my old computer, got the Install Database corrupt error, so I put the file back and got the 'can't find media' message I'd been getting.
The new computer comes with a few Adobe things, like Photoshop Elements 10, that I said no to when setting up the computer. Might I need to uninstall these before I can install the CS3?
I appreciate any help - I'm not 'techie' enough to solve this myself.
Thank you.

The caps.db file should be at C:\Program Files (x86)\Common Files\Adobe\caps on a 64 bit system...
Was this an upgrade from a previous version of Creative Suite, or a full version? Are tehre any other Adobe products present on the system?
The CS3 installers were probably the worst in Adobe history. A lot of things would conflict with a good install. My first attempt way back when failed because the DVD drive wouldn't read the disk properly. You can try copying the disk to the desktop and install from there.
I've got CS3 running on two different win 7 64-bit machines (but I only installed ID from the suite, though I don't think that should be an issue), so it should be possible. I'd start by cleaning up anything left over from your failed attempts. If you have other versions later than CS3, that probably means uninstalling them, too, then uninstall CS3 if it appears in the list in Windows' Control Panel, then download and run the clean tool from Adobe: CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
After running the tool reboot. Flash Player was also a major cause of failed installs on CS3, so you may need to also see http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html, then reboot again. Run MSconfig from the Run command in the start menu. The object here is to turn off everythign that is not essential to running the system, without actually going into Safe Mode. On the Startup tab you should be able to uncheck pretty much everything (if you see a mouse driver, I'd leave that), but you want to be sure to especially turn off anti-virus, anti-malware, third-party firewall, iTunes, and any browser helpers and toolbars you see. In the services tab, check the box to hide Microsoft Services, then look for anything that looks like it might be from your anti-virus or malware scanners and uncheck those. Leave anything that says Flexnet or ##ID_String... active, if you see them (you may not), then close MSconfig and reboot when prompted.
When you restart you'll see a warning about running in diagnostic mode, or some such, and yo may be asked if you want to run MSconfig again. You want to continue in diagnostic mode. If MSconfig opens, press the cancel button. Run the installer again. Hopefully this time it will work and youcan the reboot one more time, run MSconfig and check the Normal Startup box, let the system restart again, and you should be good to go.

Vista: Adobe [all CS3 - Design Premium] has stopped working...

Out of the blue yesterday, I no longer have access to any CS3 programs with the exception of Acrobat & Distiller. I have tried uninstall/reinstall, virus scan, malware scan, system restore mult times and cleaned my registry. Any other ideas?? Please help ...I'm lost without Adobe for my business and already behind on overflow of work....
Thank you! ~Kate

Try resetting your prefs first by reading this:
http://forums.adobe.com/thread/375776?tstart=0
Did you get any error codes on the screen? Any recent updates to the computer?
Try this too:
http://www.adobe.com/support/contact/licensing.html

Trying to install CS3 Design Premium into my new mac and the download is giving error message. New mac has no cd capability fro download r I would use it. I have the serial number....Can anyone tell me if there is another link?

HTTP ERROR: 404 /support/downloads/dlm/main.jsp
RequestURI=/support/downloads/dlm/main.jsp

clear your adobe.com cookies or use a different browser.
or if you follow all 7 steps you can directly download a trial here: Download Adobe CS4 and CS3 Free Trials Here (incl. After Effects) | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Cs3 design premium install problem.

hi.
i tried to install cs3 design premium and i didn't know where i put this and i made a mistake. i don't know what i did exactly so anyhow it choose the application with blue tooth. now anytime when i try to install cs3 design premium, it opens bluetooth devise search browser. how can i solve it and where i put that program?

try searching for CS3 in your spotlight (Cmd - Space) and open any folders it brings up. you can pinpoint the location that way. as far as what it uses to open, you can ctrl-click and choose open with and open that way. i don't know if it will give you the option to always use another program or not. hope it helps.

Trying to reinstall Adobe Photoshop CS3 Design Premium - I receive an error saying I need to insert Photoshop CS4 to continue install. How to do this???

I recently got a new computer and transferred programs over to it (it's a Mac Pro). But now my Adobe Acrobat 8 Professional application no longer works so I need to reinstall. (Acrobat 8 originally was bundled with CS3 Design Premium.) I no longer have the disks for these programs, so I downloaded the CS3 Design Premium from Adobe's website. Upon opening up the .dmg file and starting the install process, I'm prompted with an "Install Error" telling me: "Please insert Adobe Photoshop CS4 to continue installation." I do not have a disk for PS CS4. How do I continue the install??
Thank you,
-Kristine

Transferring files between machines doesn't work for Adobe applications. You should uninstall anything you transferred over and use the cleaner tool for it. Then download and install the CS3 suite as a whole.
Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

Cannot install dreamweaver cs3 design premium on iMac

I purchased a new iMac and used the migration assistant to migrate everything from another iMac and now I cannot open dreamweaver anymore. I just get a blank error box.
Both iMacs are intel based and are running 10.2.7 (latest OS) and I never had any issues with dreamweaver on the other computer.
Since I can't afford the $1000 to upgrade my CS3 Design Premium, I need to get this working. I can open all other CS3 apps with no problems, Photoshop, InDesign, Flash.. but Dreamweaver has the error box popup.
I tried calling but Adobe doesn't provide support for their products after a new product version is released, according to Rajish the customer service rep.
I tried installing from the disk too, but that didn't work either, it gives me an error that says "Required resources are missing" and then I have to click the Quit button.
So I'm stuck, I can't use Dreamweaver unless I can somehow re-install it, or figure out what didn't migrate properly. Any ideas?
*stressed out... and chocolate is not helping....

Cyberious are you using 10.7.2 or 10.2.7? Most likely it is an issue with using the Migration Assistant. For complicated programs like Adobe products it is best to do a fresh install instead of migrating the product over. Users who use the Migration Assistant often face issues such as yours.
You have a couple different options:
The first and easiest would be to format and reinstall the OS on your new Mac. Then run the Migration Assistant again this time only bringing over your documents and settings. You will then want to reinstall the software from your installation media.
Second you can try running the uninstaller located in Applications/Utilities/Adobe Installers. After this is done you will want to run the CS5 Cleaner tool. For details regarding how to use and obtain the cleaner tool I would recommend reviewing CS5 Cleaner Tool for installation problems | CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. You can then again install from the installation media.
I honestly would recommend going with option 1. In the over decade and half I have been doing support some of the worst issues have come from the use of Migration Assistants/EZ Setup solutions. I have seen people literarily spend hours trying to resolve their difficulties.

Installing update to CS3 Design Premium

I had to replace a hard drive and start again. My old one ran Mac OSX 10.4.6, now the new one runs 10.5.6 (Leopard). I had no problem re-installing Adobe CS3 Design Premium from the original disks, but when Adobe Updater later came on to update the whole thing, a message box said it would take two and a half hours or so. It's been more like 16 hours, and I finally told it to quit. It seems to hang on Adobe Illustrator update 13.0.1, after having gone through a good deal of the updating. Once during the process, I quit and had it begin again when the computer was restarted. It then began with that Adobe Illustrator update, and went for hours, not seeming to get anywhere. I do seem to be able to run all the programs, but I'd like to think I could get the updates. Any suggestions?

by "update manually" I assume you mean update the specific program
with a specific update file for that program, rather than the entire
update suite download & install. funny to think anything is "manual"
on the computer. get inside there and move the bytes around by hand,
but I think I'm too big for that. (just being playful here). I
actually tried doing the Illustrator 13.0.2 update (I'm currently
running 13.0) by itself, and it didn't even begin to work. Now I'm
trying the 13.0.1 by itself, and the first thing that came up is
"Installing: FlattenS," whatever that is -- but after 15 minutes now,
the bar hasn't even begun to fill in with any progress actually
happening. I did get ALL other updates to the creative suite 3 design
premium installed. So it's only Illustrator. I've also tried with
"root user" enabled and with "root user" disabled. Any other ideas?

I have a license for CS3 Design Premium but no disk. Where exactly can I download the software? The solution offered on the Adobe website does not work ...

I have a license for CS3 Design Premium but no disk. Where exactly can I download the software? The solution offered on the Adobe website (CS3-Produkte herunterladen) does not work ...

If the page you linked does not work then it should so what happens when you try? It is possible that it might be a simple matter of you enabling cookies or trying another web browser.
You can also try to download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

Re-installing CS3 (Design Premium) doesn't work

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