Re-installing CS6 Design Web and Premium:

For the past two and a bit weeks (after a disc crash on my C: drive) I have been trying to re-install my CS6 Suite. Unfortunately I've inevitably been met by a "We are unable to validate this serial number for CS6 Design and Web Premium" error. I've been in contact with support chat from 16th April and have been unsuccessfully been taken through the various solutions... i.e. organizing a new account, removing the host file, taking out the slstore folder etc.
I was told on the 16th that my case had become escalated. Every time I have patiently waited for a response from Adobe over and above the time that I was asked to wait only to have to re-contact chat and go through my case once again. This is now the fourth time that I have had tried to get some type of solution, as chat is apparently undergoing maintenance.
If you answer this message could you please tell me whether you are an official Adobe rep or not as I have already had several assurances that my problem would be addressed: " i will personally make sure, that your issue is resolved by monday", " I will personally keep a view on this case and would assure that some one from the senior level team will contact you at the Earliest" etc...
Up to this stage I have been impeccably patient in dealing with this, despite the fact that it has already disrupted an assignment from the previous Friday and is threatening to do the same to my next. As you constantly claim a 24/7 support plan I would hope that we can solve this rather than constantly getting an assurance that support will contact me in the next 24-48 hours.
Cheers,
Lula Black

Soliver481 the uninstallers are located in the Applications/Utilities/Adobe Installers folder not the Application Support folder.   If you are dragging components of the Adobe applications to the trash can then it is very likely you will experience the behavior you are describing.
Soliver481 I would recommend you review Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and start from Step 1.  You want to first run the uninstallers and then the CC Cleaner Tool.
I am also very concerned regarding the following steps you performed:
I've tried using the cleaner tool - It doesn't launch
I've backed up the utilities and renamed the library files as old
I need to trash the applications and reinstall from scratch.
What Library folder did you trash exactly?  Do you receive any error message when you try to launch the CC Cleaner Tool?  Have you backed up your documents and settings?

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