Re-installing iTunes to install DVD/CD burning software

When I load iTunes, a message come up saying that there is no component to allow DVD/CD burning....could be cause by installing other DVD/CD burning software and to re-stall iTunes. I have re-installed twice and re-booted and still get the same error message. I am trying to back-up my iPod library and can't burn to disk through iTunes. In addition, I find that my iTunes library now has about 40% of the tunes with an exclamation point next to the song list and if I try to play it, as error message comes up saying file can't be found. That's why I want to back up my iPod before I try to load my music from my iPod back onto my computer. HELP! Any ideas about how I can solve these problems?
Thanks

Have you checked through the following document in the course of your troubleshooting to date, gary?
[iTunes for Windows Vista or Windows 7: Troubleshooting CD issues caused by device filters|http://support.apple.com/kb/HT2615]

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