Re-Installing my lost music after hardrive crash

This is the issue. I spoke with an apple representative at the store today. I lost all my music from my itunes library due to my computer crashing, and I did not back up any of it. I bought a new MacBook today as well. They told me there was a chat session in Itunes support to speak to someone about getting all my music back, and they said that I would be granted the request one time to have all my music given back to me. However I can not see where or how I can speak "chat" to an Itunes rep. If anyone can help, it would be great. Thanks.

You can e-mail itunes support, but they are under no obligation to allow you to re-download. It may be worth a try if you do not have the music on an ipod.
http://www.apple.com/support/itunes
Click the appropriate category until you see the "e-mail us" button on the right.
If you have the music on an ipod, then you can transfer from there:
File>Transfer Purchases
"PRODUCTS CAN ONLY BE DOWNLOADED ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM"
http://www.apple.com/legal/itunes/us/terms.html
backup, backup, backup

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I have lost my music after a system restore do you have any suggestions.

Re-load from your backup drive.
Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
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Hi All
I just did the latest software update for my itunes and seem to have lost all my music. Called apple care and they talked me through looking the lost music. They said it looks like its gone. Any one have this problem? I was not the first one to call with this same problem. Any ideas on where to find my lost music libary along with ratings and such?
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sorry to hear of your loss. that is why I always back up my purchases.
you can email support and they can provide a one time exception and allow a re download of all yoru purchases, or at least what is still available for download.

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When I updated itunes, I lost a significant portion of my music, especially my podcasts. These podcasts are not re-downloadable as they are only offered for one week before changing.
I followed the instructions for restoring lost library items following an update found in previous threads and in apple support. These instructions restored the *file names* of lost music, but I have discovered that the instructions did not restore the files. I have tried to manually find the files and cannot find them on my computer. I am furious with myself that I trusted apple and updated itunes before performing a full system back-up.
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Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
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Hello Boogiec522,
Thank you for using Apple Support Communities!
It sounds like you would like to download your iTunes Store purchases again to your desktop computer.
No worries there, you can re download them free of charge from the iTunes Store with this article:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
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In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
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Re-Installing my lost music after hardrive crash

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