Re-installing Photoshop and premiere element 12

I hope someone can help me!
I purchased Photoshop Elements 12 and Premiere Elements 12 in July this year. I have since had problems with my computer and have had to do a factory restore. Now I seem unable to find a download for my products. When I log into Adobe it shows that I have them in my products list.
How do I re-install?
Thanks Yvonne

Sambamum
With the following link choices are more likely to get replacement files for Photoshop Elements 12 Premiere Elements 12. Other routes may have you downloading version 13 (latest version)? Please click on..
Other downloads
You could always go another route, probably ending up the same, by
a. going to Adobe web site http://www.adobe.com
b. signing in with Adobe ID and Password
c. Typing "My Orders" in the Search field
d. Following the My Orders link to your specific version 12 order
e. At the My Orders, your specific order, location there should be the opportunity to download new installation files
Best to have antivirus and firewall(s) disabled when you do the download and install.
Please let us know if that worked for you.
Thank you.
ATR

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Are you referring to how many times can I install, uninstall, reinstall Photoshop Elements 13 or Premiere Elements 13 on the same computer?
Or, how many of your computers can have a same purchased activated serial number at the same time for either of these products?
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Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
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