Re-installing Photoshop gets error 213:5

My HD crashed last week. Replaced it yesterday. Re-downloaded Photoshop CS5 twice last night and twice this morning (2x each for 2 different links) and each time I get error message 213:5 -- I'm in HOUR SIX of trying to get back the software I paid for and have used almost every day for the past 3 years. I want to get back to work. How?

You can get to a place to chat if you go through the hoops on the Contact Us / Customer Care page and click the Still Need Help.
This link may shortcut some of the hoops:
http://helpx.adobe.com/contact.html?step=PHSP_downloading-installing-setting-up_downloadin g-installing_stillNeedHelp
Or just start at the first part of the URL, above, and do the hoops, again:
http://helpx.adobe.com/contact.html
In the summary of what the chat is for, I'd put something like "Error 213:5 installing Photoshop on new computer", and leave out that it's CS5 unless they ask, so they can't immediately tell you know because that version is no longer supported.  In their mind you paid for it years ago and that revenue has long since been spent, so someone taking time to help you on an obsolete product is being nice since they have so many people using the newer products.  Hopefully you'll get someone nice that'll help you.
I think Twitter is more about monitoring announcements of system outranges or scheduled maintenance, or for widespread problem just after a major release.

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