Re-installing reader software

I have a PRS650.
I have just replaced my old computer and want to install the softwre for the reader on it. I also want to de-authorise the old one. The old one has a dead HDD, so no hope of doing it from there.
I install, but as soon as I try to load a downloaded library book, it asks for my Adobe ID and password. I enter my perfectly valid Adobe ID - I can log onto the Adobe web site using it - but the Reader Library software simply sends me off to a "help" page on the Sony site which isn't at all helpful.
The original reader was installed before Adobe ID was fully integrated, and I vaguely recall there was a separate DRM Authorisation proccess, but cannot remember what userID/ password I may have used. I have tried all my regular ones to no avail.
Any ideas?
And No I have never used the Sony Reader eStore. I am pretty sure it did not exist back then
Solved!
Go to Solution.

Hi…
If you don’t remember old Adobe ID take a look here (Adobe ID FAQ): http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
and/or try to get in contact with Adobe http://www.adobe.com/company/contact.html?promoid=JOPDO
But, if you are sure that the Adobe ID you are using now is the correct one, try first to authorize your PC via Adobe Digital Edition (ADE) http://www.adobe.com/products/digital-editions.html?promoid=DTEIO download ADE here: http://www.adobe.com/products/digital-editions/download.html
It’s impossible de-authorize a “dead” PC or other device by yourself. It’s only Adobe that can do it. You have to get in contact with Adobe, in order to reset the number (or devices ??? I’m not sure about devices!!!) of your authorizations. http://www.adobe.com/company/contact.html?promoid=JOPDO

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