Re-installing the app for a CQ521B gives a "cannot find E:setup\..\setup\hpzpnp01.exe" error.

Question

Hi,
It takes a matter of seconds before getting a pop up window saying "The system cannot find the path specified" .  At the top of the Piop-Up the full error is
"E:\Setup\..\Setup\hpzpnp01.exe" "-wStub" "1837708" -l ENU -f "C:\Windows\hp...
After pressing the various continue buttons, the tidyup crashes, with the details
Problem signature:
Problem Event Name: BEX
Application Name: hpzscr01.EXE
Application Version: 14.0.301.0
Application Timestamp: 4b6150fc
Fault Module Name: hpzscr01.EXE
Fault Module Version: 14.0.301.0
Fault Module Timestamp: 4b6150fc
Exception Offset: 000a61d9
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 2057
Additional Information 1: 18eb
Additional Information 2: 701adf65b2f7b5913002bd88930dae75
Additional Information 3: f7dd
Additional Information 4: 26825aa856c9de7a6004ef5bd510590b
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Any ideas?
Steve.
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Answer 1

I had the same issue and researched for some time will little result.  I finally was able to reinstall by doing the folllowing:
(note try to install and when you have your error copy it down noting the subdirectory or other location.)
1) Load the software (full feature in my case) but do not start the install.  This process copies data onto your hard drive prior to installation.
2) Search for "hpzpnp01.exe" and then go to the file location.  Note where it is found (subdirectory).
3) In your system search area enter %temp% and return.  This will take you to the area on your system where the data was copied.
4) Look for the subdirectory where the hpzpnp01.exe was found (may be in several subdirectories).  Choose a subdirectory containing the hpzpnp01.exe and rename that subdirectory to the one called for in the error statement.
5) Now erun the install.  It worked for me, so this or a variation of this method should work for most people.