Re installing Xcelsius 4.5 on a new computer

Hi, I've been trying to re install the program for a couple of weeks in vain.  I sent an email to the bosap help team, and they kindly sent me a link where I can attempt to download - but when I try to run it it just does not work.
I actually see the program downloaded in my computer but when I try to open it, I see a message saying 'Crystal Xcelsius installation is not complete. Application cannot run. Please re-install Crystal Xcelsius'.  We tried a couple of times but it's still the same. Do you think it may be an issue related to the corporate firewall?? Has anyone experienced a similar issue with this? 
Reading through some other postings, I thought providing my activation key may help, so I'm wiriting it down belw:
Activation Key: 041B1Q-81GC-LW4HV8-C2H1-4298DE-5LNN39-DYCH-RB24EJ-CL8C-GCQCV0
I really need Xcelsius back for reporting in early July..  if it does not work at all, I may have to consider buying another copy since we need one more copy anyway - in this case, what would be the one for 4.5 professional?  Is it the 2008 Engage?
Thank you in advance for your help.
J

I am a new user and just tried installing this and am getting the same error msg.  I have tried the "repair" as well as uninstalling and re-installing and get the same error.  I am installing on a vista operating system.

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