Re: Intermittent broadband connection (ADSL losing...

So whats the solution then? I cant see the solution as I have the EXACT same problem right now. The folk in India reckoned the Hub was faulty (but then again they said they would send a replacement 3.0 Hub which didnt arrive. when I complained two reconditioned Hubs which were 2.0's arrived via different carriers like the preverbial buses!) so I dont trust them one little bit> However, it seems the folk on here seem to know their onions. Please help me as its screwing with our businesses now!
Many thanks
Ian

I have moved your posts to start your own subject
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Intermittent broadband connection

Hi everyone, hoping to get some user/BT help here.
We currently have BT Broadband Option 1 installed in our home - this has been the case since January 2008 and has generally functioned well. We are connected through a white BT HomeHub, which serves a Mac, Windows PC, iPhone, Android and Wii wirelessly and a Blu-Ray player and BT Vision via ethernet connection.
Since Saturday, we have been experiencing only temporary BT Broadband connection. Connection only lasts for a couple of hours or so before becoming - according to the Homehub page (192.168.1.254) - 'disconnected'. Generally once the connection has been lost, choosing the 're-connect' fails to restore it. Power-cycling the HomeHub - either through holding the wireless association button on the back for 15 seconds until all of the diagnostic lights go out, or through unplugging it for a few minutes has mixed results; sometimes this will restore the connection, other times it will fail to.
I'm posting on here because I'm reticent to call BT again. Both times I have called so far, I have been told to reset my Internet Explorer settings (no support for using Mac, and I don't use IE on Windows anyway - Chrome or Firefox). The problem is clearly not software related and this is the main 'fix' suggested; I was once told to power-cycle the hub. There has been no change to any of the hardware setup recently at all; all ADSL filters remain in place.
Hoping that either someone from BT or a knowledgeable user may be able to help. It's frustrating to say the least having no broadband connection!
Thanks,
Nik

welcome to the forum
the wireless association button the back is not for resetting the hub it is for connecting your hub phones to the hub wireless.
in oreder for someone to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Intermittant Broadband Connection

After many years of having a good broadbabd service with BT, I decided two things. 1. to get my telephone account and my broadband account joined into one account and 2. to arrange unlimitedBroadband. Neither of these was realy necessary, but it did seem a tidy solution and I had been singing the praises of BT Broadband for years in my job as IT Consultant. I won't bore you with the trauma of it taking 4 months to get BT to charge me for 1 lot of Broadband per month in stead of 2 lots of broadband per month but I do take issue on the reduced quality of the Broadband service I now receive. When I moved to unlimited Broadband I was surprised that my download speed increased but that was a bonus, what I do find difficult to accept is that every time I receive an incoming call the broadband disconnects and then reconnects itself after the router sorts itself out. I also get intermittant disconnections throughout the day for no apparent reason. I have changed the filters, used two different routers finally purchasing a BT Home Hub 4, all 3 giving the same result. Remember when I had a separate broadband and telephone account I had NO connection problems. I have talked to BT, but their guy has made some adjustments, but as I could not really understand what he was telling me I cannot be sure what he has done. Does anyone have a similar problem, or can they give advice. I have now lost all confidence in BT and I feel I have to consider looking for an alternative supplier.
Many thanks.
Solved!
Go to Solution.

I moved your connection to this board which appears more appropriate for your current problem
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
does your broadband drop connection everytime you receive a phone call? when you make a call as well? if it does drop then you appear to have a high resistence fault which you need to report to 151
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Intermittent Broadband Connection/Dropouts

Hello all,
I seem to be having a constant broadband issue where my DSL connection keeps dropping. Sometimes it will drop and reconnect within a couple of minutes, and sometimes it will take 5-10 minutes to reconnect again.
I have replaced DSL cables, filters and phone extensions, but the line keeps dropping.
When the router (BT HH 2) is connected the connection seems stable but the dropout connection issue is starting to get rather annoying.
The line noise is good on the router and the actual line seems to be ok so I don't think that is an issue.
I have spoken to a number of people in my local area too who are experiencing the same issue.
What is going on?

Hello,
Sorry I'd forgotten to post the stats!
Line state
Connected
Connection time
0 days, 1:26:29
Downstream
6,272 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.6 dB / 20.0 dB
Line attenuation (Down/Up)
22.0 dB / 12.0 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
5
Loss of Signal (Local)
143
Loss of Power (Local)
0
FEC Errors (Down/Up)
41591 / 0
CRC Errors (Down/Up)
718 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1039

Intermittent broadband connection hertfordshire SG...

Hi
For the last few weeks my 'high speed' broadband infinity service has been intermittent at best, at worst unavailable for long periods overnight, and in the last few days has just been dropping in and out of availability completely
Could you explain what the problem is please?

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home
Please miss out any data you don't want to post
If you found this post helpful, please click on the star on the left
If not, I'll try again

Intermittent broadband connection - UNUSABLE

Hi Sky/Rupert Over recent weeks my broadband has been getting steadily worse, and now the connection drops so frequently (every 5 mins or so) that the service is unusable. When a drop occurs the @ light on the box goes out, and after a short time comes on as red. It then seems to take a random length of time before connection is restored. I've tried all the steps that you suggest in similar posts to this and on your help pages. Can you suggest anything to fix this quickly? Alternatively, I'm moving house in the next month, and it seems like it could be the ideal time to resolve this by switching provider.... sneak a Beatles song title into your reply if you agree with this. Cheers!

Neither Sky nor Rupert will reply to you I'm afraid, as this is a customer to customer forum. Give them a call to report a fault.

Broadband connection - none/slow

Hi. Hoping for help regarding very intermittant broadband connection, and when it is connected it's very slow (0.2mbps).
First noticed 5 days ago when returned home from a fortnight away. There had been a brief power cut at some stage during that time. Problem reported to BT and several telephone conversations with their advisors - 'further tests are being run' but nothing has changed.
As I'm having to access this via 3G, I can't view the forum guidelines I've seen referred to that have kindly been put together for this type of query so I don't know what info might be helpful I'm afraid.
Currently our Home Hub 3.0 has correct power and wireless lights (showing blue) but the broadband light is flashing amber. Very occasionally (perhaps 5 times a day) I've noticed that the light shows blue and connection is established, lasting anything from 2 to 20 minutes, then it returns to amber flashing and connection is lost. When it is working it's much much slower than normal.
First call to BT found no faults on phone line or broadband - they sent a new ADSL filter and cable which has been duly connected. Second call said there was probably a phone line fault. Third call said probably a fault within our property that would be resolved within hours, but just in case it was escalated to a 'Level 2' issue. Two days later and there's no change.
I've done the standard cable/socket checks and plugged into the test socket, etc.
I've done the quiet line test with our cordless phone (have tried a new phone as well during this period just in case) and there is a slight intermittant crackle. I don't have a corded phone to try I'm afraid.
Any thoughts would be greatly appreciated.

if you can hear line noise then that need fixing first you need to check the noise is heard using the test socket if it is then report it to BT Faults on 151 with no mention of broadband in the call once that noise is resolved your broadband should start to improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Losing Broadband Connection

Hi,
New too the forum. Over the past 4 days I have been experiencing a lose of broadband connection, flashing orange light comes on the hub. Tried resetting, switching off the hub etc, this doesn't work. When I open up my main telephone socket and plug line into tester the hub light turns Blue after a minute or so. Unplug and screw back together and plug line back in the normal way and it works again for a day or so. The problem does not occur when I receive or make a phone call and I have correct filters plugged in. Any suggestions to why this keeps happening?
Thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
can you reconnect the router to the test socket before posting the stats
is the bellwire attached to terminal 3 on faceplate? if so remove it and also in all your sockets
bellwire removal
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Losing broadband connection when Ipod nano connected

Whenever I connect my ipod to my computer, my broadband connection dips out. I am currently using Windows XP. Any suggestions as to why this is happening and any solutions to this would be appreciated. Thanks

How are you connected to your Internet connection - USB, Ethernet, or wireless?
I've noticed that some PCs tend to "reset" the connection to ALL USB devices whenever certain devices, such as iPods, are connected. If you have a USB broadband modem, it could be related to this sort of thing. I'm not really sure if this is an iPod issue at all, but you could try unplugging/replugging your USB modem, or you could try different USB ports on your computer to see if some are on a separate bus.

BT HomeHub 3 keeps dropping Broadband connection a...

For the last three years I've been having issues with BT HomeHubs dropping broadband connection and we still haven't been able to find a permanent fix. When it first started it only happened maybe once ever to months so it was never too much of an issue. As time progressed these broadband drops started to become more frequent, there was never a pattern, but you could be using the Internet for hours with out any issue then suddenly it would start to lose and gain connection every few minutes for 30 minutes to an hour. This became ridiculous in the end so we proceed to get an engineer in to check everything out. At the time I was using a HomeHub 2 and it was decided by the engineer that it was an issue with the modem so they were all replaced. This solution fixed the connection issues for a few months, but then they started again. So after another year had gone by, with the issues just as bad as before we got another Engineer in. This was about a year ago from the time this post is being written. Apparently even though we had been paying for Unlimited Broadband since the first engineers visit there was something at the exchange that was capping the amount of usage and this was causing the sporadic broadband drops. We later heard that the problem at the exchange had been fixed and at the same time we upgraded to a BT HomeHub 3 as if I recall it would also help,as well as making the engineers visit free of charge. So a year later and I still have problems with losing my broadband connection. I must say it's not as bad as before, but it can get very irritating when the drops follow each other in quick succession. It really would be nice to find a fix for this once and for all. Every time we get in contact with BT we always get asked the same questions over and over until eventually we have to get an engineer out so I thought enquiring on the forums might be a better idea. I'm sure I can't be the only one with these issues that's for sure.
Just to be clear I have gone through everything on the Broadband connection list multiple times.
1. I've turned my hub of and all devices of periods of more than an hour with no success.
2. Just checked again and there is no problem with the Broadband or any other BT services in my area.
3. No issues with my phone line.
4. All the power cables are plugged in properly, but as I never have issues with the power dropping or the hub restarting I'm not sure how much this would matter.
5. The wireless has never dropped and even using an ethernet cable the problem still persists.
6. Connection trouble shouting find no issues and just tells be to get in contact with BT.
7. My Hub is usually connection to the Test socket as it's the one located in the room where we have our PC. I've tried using the main one and the problem still persists.
8. Well I hope someone here has the answer to my problems.
-Thank for staking the time to read this post, CMuir

Okay so to start off with my ADSL Statistics:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:12:52
Downstream:
16.75 Mbps
Upstream:
1.132 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 6.4 dB
Line attenuation (Down/Up):
15.9 dB / 7.3 dB
Output power (Down/Up):
20.1 dBm / 11.8 dBm
FEC Events (Down/Up):
93068 / 815
CRC Events (Down/Up):
97 / 97
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1333 / 179
Error Seconds (Local/Remote):
42 / 29
Btspeedtester Results:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
14.77 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 14.77 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.14 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.71 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
Hopefully this will give you the information you need.
-Thanks, CMuir

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

No Broadband Connection

Last night at around 10:30 pm my broadband connection stopped and the light on the Homehub went out... We have been having very slow speed issues for over 2 months now so I don't know if this has something to do with it? Any help would be great as I need a working connection... BT are trying to put the blame that the problem lies within our home... We no full well it's something they have done there end!
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband connection dramaticly slow

In the last few days my broadband connection has dropped to about 60kb. The BT speed tester says i connect at 8.1mb, but i can't download over 60kb.
The homehub settings are:
ADSL line status
Line state
Connected
Connection time
0 days, 1:42:12
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.3 dB / 30.0 dB
Line attenuation (Down/Up)
3.0 dB / 4.0 dB
Output power (Down/Up)
I've tried changeing all the hubs cables and the filter, i've also changed the hub but to no avail, it mistifies me as up until monday i was downloading at about 6mb.
7.8 dBm / 11.5 dBm
<script type="text/javascript">// var showButton = new Button("show","","More Details", function(){GoAndRemember('bb_dsl.lp','dt=1');}); // // ]]></script>

you are connecting at 8.1 mb you need to run the bt speed tester post the full results from http://speedtester.bt.com/ and post the details back here the most important thing at the moment is not to restart the hub for the next 3/5 days while your line stabilises if after 5 days your speedtest results have not improved you will need to contact the forum mods which we can put you in touch with
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How To make/configure Broadband connection in Sun java desktop system

Hi all,
I am using sun java desktop system Release 3 solaris 10 version in my sun ultra workstation. I have a problem with it. I can not make broadband connection , in it. so pls let me know how can i make broadband connection with my ADSL modem ?
Thanks
Partha

Try this:
Log into a termina as rootl. (Select failsafe terminal or command login)
To get the name of your network interface driver, type:
/usr/sbin/ifconfig -a You'll see something like this:
lo0: flags=2001000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4,VIRTUAL> mtu 8232 index 1
inet 127.0.0.1 netmask ff000000
hme0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2
inet 129.156.226.245 netmask ffffff00 broadcast 129.156.226.255
In my case it is hme0 so I create a file called /etc/dhcp.hme0:
touch /etc/dhcp.hme0If you want to set a hostname, put it in a file called /etc/hostname.hme0 for example:
rm /etc/hostname.hme0
echo myhostname > /etc/hostname.hme0Most broadband providers preconfigure ADSL modems to default to DHCP so if you do this, connect the ultra 10 to the broadband modem and reboot, the ultra 10 should pick up an IP address and be connected to the internet.

Slow Broadband Connection - Likely IP Profile Issu...

Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out. In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection. After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps. This conclusion was backed up by a relative and a friend who are BT engineers. I left the Home Hub 3 on for 30 days, but there was no improvement. I turned the hub on and off to see if it needed to reset itself, but no improvement. It has now been on for 12 days. The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out.
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this. I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 12 days, 22:13:59
Downstream: 286.3 Kbps
Upstream: 1.016 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 31.5 dB / 6.0 dB
Line attenuation (Down/Up): 13.1 dB / 8.0 dB
Output power (Down/Up): 18.1 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 8929
CRC Events (Down/Up): 1 / 13883
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 2794
Error Seconds (Local/Remote): 1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Intermittent broadband connection (ADSL losing...

Similar Messages

Maybe you are looking for