Re: iphone 4 cannot get mail, the connection to the server failed

re: iphone 4 cannot get mail, the connection to the server failed
how do I fix this? thx

Thank you for your quick reply.
The easiest thing for me to do was delete the account on my phone and then add it again.
Thankfully it solved my problem.
I had just updated my phone and my internet service which is why I believe there was a problem.

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I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

Hello there, Badboymbc.
The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Cannot Get Mail - The connection to the server failed. iPhone 3GS & Hotmail

I've got an iPhone 3GS and I'm using Hotmail.
I'm geting the same error message over and over - "Cannot Get Mail - The connection to the server failed.". Out of the blue it started on my phone, but then the email worked again for a day after, and then quit working again. I've tried deleting and adding it as a new account. I tried to go back to what might have in-part caused the problem, and the only thing I had done over the weekend was to turn iCloud on and start backing up to it, but the e-mail did work after that for a couple days. I've tried a couple different Hotmail accounts to see if it was a corrupt e-mail in one account, but both accounts give me the same "Cannot Get Mail" response. Creating the "TEMP" folder on Hotmail and moving e-mails there did not work.
Could anyone spell out in layman's (non-IT) terms what I might be able to try?

Who is the provider? Do you have two-step verification turned on? Did they change something on their end?

TS1843 i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !

I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed."

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

HT2480 hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

Talk to your IT department...
Or if you're at University, talk to the computer team.
Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu

Suddenly my iPhone and all other apple devices have stopped letting me access my emails. I keep getting the message "cannot get mail, the connection to the server failed". Can anyone help?

All my apple devices have suddenly stopped allowing me to access my email account. I keep getting a message saying "cannot get mail, the connection to the sever failed". What has happened and how do I fix it?

Have you seen this? Take a look. There are issues with Microsoft services today.
https://status.live.com/

On my hotmail email, a sign comes up saying *cannot get mail* the connection to the server failed

i have a new itouch and have hotmail as my email account, today 21stn july 2012, when i went onto my mail account, a sign saying the following
cannot get mail the connection to the server failed, what do i do now as i am not receiving any emails and my junk box is missing ?

Hi kristafromne!
I have an article here that I believe will help you with this issue. This article is about troubleshooting email accounts on your iPhone and can be found here:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

TS3899 Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

I too am getting this message. I have been using my iPad for two years with no problems but a couple of days ago I starting having this problem intermittently. I have restarted the iPad when that did not work I deleted the account and reloaded it. Nothing seems to work. I was having the same problem on my iPhone but that seems to be OK today. Any other ideas?

HT201320 I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

Hi DVfromca,
If you are having issues receiving email on your iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden

Mail displaying the message "cannot get mail the connection to the server failed" Help!!!

Hi
Overnight both my hotmail accounts on my Iphone 4s, through Mail, have stopped working and I cannot access my email. Every time I try I get the message "Cannot get Mail. Connection to the Server Failed"
I have rebooted my phone, deleted and readded the accoutns and even reset my network settings to factory seeting but nothing works. A few hours ago it randomly started working again but has since stopped.
Please Help!!!

Contact Microsoft to see if Hotmail is having any issues.
The issue described is not an iPhone or iOS issue.

Exchange Sync issues - Cannot get mail - the connection to the server faile

Since the upgrade to 2.2, I seem to be having a very frustrating mail issue that i cant seem to fix.
While trying to download my mail from my INBOX (on an exchange server) i get an error message - "Cannot get mail - the connection to the server failed"
ALTHOUGH when syncing my Sent mails, Calendar and contacts i have no issues.
I have tried rebooting the iphone as well as deleting my mail settings and reloading. The reloading was close to working as the iphone did download some messages (in the inbox) but stops someway through it and gives me the error message. Once i get the error message the phone will not download anymore / other mail messages.
Please can someone offer some suggestions.

Hope this helps someone like me, who has trying to figure out what went wrong. I have an iPhone 3G and ActiveSync to Exchange 2003 was working perfect for month's. All of a sudden today it stopped syncing my inbox and my battery just about died? Searched and Searched, rebooted Exchange, removed email account info, still not luck keep getting "Cannot Get Mail" "The connection to the server failed" message. The weird thing is I could get to my sent items, Calendar and AD contacts? But a thread in another Apple forum opened my eyes to what the problem was...a corrupt email in my inbox. Not sure what email it was I pretty much deleted every email I had after the last one I received on the iPhone. But it fixed the problem, no messing with Exchange virtual directories...nothing...just deleted a corrupt email!
Hope this helps someone.....

"Cannot Get Mail - The connection to the server failed" problem SOLVED

Hi All,
I had been getting a the dreaded "Cannot Get Mail - The connection to the
server failed" error on my first generation iPhone (firmware version 2.1) when syncing e-mail with an Exchange server. After many troubleshooting steps I found the problem was the size of the inbox (9K messages). After archiving older messages into folders the iPhone could again sync.
I hope the helps others.
BMc

A hidden fix for this is in active directory, under the persons 'advanced' security permissions. You must 'check' the "include inheritable permissions..." at the bottom of the window.
In Active Directory Users and Computers (be sure that View > Advanced Features is on) , you go into the user account that is having the problem (yours in this case), and right click, Properties.
Once you’re in the user account properties, click the Security tab, then the Advanced button. “Include inheritable permissions from this object’s parent” needs to be checked. This means top-level permissions from the Exchange server itself are able to propagate down to user account settings.
We found this out using the Exchange remote connectivity analyzer at https://www.testexchangeconnectivity.com which is a great site (owned by Microsoft) for troubleshooting all sorts of problems with remote Exchange access.

Getting: "cannot get mail the connection to the server failed"

I have been getting this message -
"cannot get mail the connection to the server failed"
for about a week now. iPhone is 3G,16GB, version 2.1.
When I try to connect to my companies Exchange server.
Was working great. Then all of a sudden this happened.
I have tried from both the 3G Network, companies internal wireless, and my wireless at home, all with same result.
I have several friends who have the same phone and they reported getting the same thing, but theres is more extensive... not able to get to Gmail accounts either...
I have done some research on this, and find that others are getting the errors as well, seems to coinside with some update, I checked with our exchange admin and they have made no changes to the Exchange servers.
We also tried to delete the accounts from the phones, and recreate, no change, still same error.
Anyone know why this is doing this?

We ran windows updates on the mail server a weekend or so before this problem on the 28th. One of the updates was a DNS fix that expanded the dynamic port range dns is using. Problem was, in it’s infinite wisdom, MS allowed this range change to include 2883, the AUTD or active sync port. So we had to do a registry change to exclude the port for Active sync only. Here’s the KB article:
http://support.microsoft.com/kb/956189

Re: iphone 4 cannot get mail, the connection to the server failed

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