Re: ITunes U In attempting to go to lecture #@, I receive this message: Error Playback Failed" What is my next step?
Re: ITunes U
In attempting to go to lecture #@, I receive this message: Error Playback Failed" What is my next step?
See if this topic contains a solution for your problem: How do I fix Windows permission problems with Flash Player?
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HT5100 ITunes U: "Error Playback Failed" What is my next step to download lecture #2?
ITunes U: "Error Playback Failed" What is my next step to download lecture #2?
Hi JoAnnR,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting your iTunes connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy -
HT5100 How can I resolve "error playback failed" message on iTunes U?
When I try to play a lecture on iTunes U I get the message "error playback failed." This started yesterday. I have not had trouble playing lectures before that. Everything else on my ipad 2 seems to be working correctly.
Any ideas? Thanks.Hi JoAnnR,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting your iTunes connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy -
I received this message twice on 2 new & separate attempts to burn a playlist to a NEW cd: "The attempt to burn a disc failed. The burn failed because of a medium write error." What is a "medium write error" and how can I deal with this?
Hello Pat,
The following article provides troublehsooting steps and information that can help get iTunes burning discs again.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Cheers,
Allen -
I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have synced my phone to my computer several times. This time i received this message: "iTunes was unable to load data class infor from sync services. Reconnect or try again later." It says if I want to sync calendar I must install Outlook to my computer?? Why does iTunes not recongnize that I already have Outlook installed on my computer?
This worked for me...i did a restore on my computer to take it to a date prior to the last update i did on itunes and now it works just fine. Everytime i do a backup it syncs my Outlook! When a request comes up saying there's a new version of itunes click here to download the latest one DON'T do it.
Here's how to do a restore on your computer:
Create a restore point
A restore point is a representation of a stored state of your computer's system files. You can use a restore point to restore your computer's system files to an earlier point in time. Restore points are automatically created by System Restore weekly and when System Restore detects the beginning of a change to your computer, such as when you install a program or a driver.
System image backups stored on hard disks can also be used for System Restore, just like the restore points created by system protection. Even though system image backups contain both your system files and personal data, your data files won't be affected by System Restore. For more information about system images, see What is a system image? You can create a restore point manually at any time by following the steps below.
Go to the Windows website to watch the video. (1:08)
Click to open System.
In the left pane, click System protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the System Protection tab, and then click Create.
In the System Protection dialog box, type a description, and then click Create.
For more information about System Restore, see What is System Restore?
I HOPE THIS WORKS!
Annette9114 -
I am unable to install itunes 10,5. I receive this message: There is a problem with this window installer package. A program required for this install to complete could not run. Contact your support personnel or package vendor. I am using window 7 ultimate 64 bits
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
I recently got a new computer and installed itunes from which had been saved onto an external drive - all music shows up in the library, however when I click on a song I receive this message "the song "abc" could not be used because the original file could not be found". What can I do?
I was given the option to locate the file where the song is held. If so select "locate" and direct it to the folder / file where the song is and open it. itunes then will give you the option to use this process to update all of your library. OK that as this will do it automatically instead of doing them one by one. I hope this helps.
Martin -
Rebuilding iTunes Library...What is the next step ?
Hi:
I tried follwoing your advice.
I can do the Ctrl-A to select all songs in the iTunes libary.
I can right-click and select Delete,
but when I do, I do not get the 3 options that you mentioned
(Cancel, Keep Files, and Move To Recycle Bin)
I get a dialog box stating:
Are you sure you want to remove the selcted songs from your iTunes library?
These songs will also be remove from any iPod or iPhone which synchronizes with your iTunes library.
Why am I not getting the options you stated above ?
I have seen you oprions on a Mac at best Buy, but I am running an HP laptop under Vista Home Premium.
Then has a Remove or Cancel button to be clicked.
If I follow through with the above, will it wipe out my music library ?
How do I go about rebuilding the databse ?
Thank you
DaleB
HP dv6500z laptop Windows Vista
==========================================================================
Toocan
Posts: 54
From: Gauteng, South Africa
Registered: Jul 23, 2008
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 17, 2008 10:27 PM in response to: DaleB Reply Email
Sorry DaleB, I have redone my library so many times, I forgot about this prompt. Just click 'yes'/'remove' to that question.
Reloading the library will only make your iPod resync again, thats all.
Intel Windows XP Pro P4, 3.4GHz, 3GB RAM, XP SP3 - iPod 80GB Classic
===========================================================================
DaleB
Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:02 AM in response to: Toocan Reply Email
Hi:
You tell me to click "Yes" / "Remove" when prompted by iTunes with
"Are you sure you want to remove the selcted songs from your iTunes library?"
but when I do, I do not get the 3 options that you mentioned
(Cancel, Keep Files, and Move To Recycle Bin) ?
What is the next step ???
I don't want to accidentally erase my Library.
Thank you
DaleB
==============================================================================
DaleB
Posts: 145
Registered: Jan 18, 2006
Re: iTunes forgets my CD files...how do I rebuild tune database?
Posted: Aug 18, 2008 4:13 AM in response to: Toocan Reply Email
Hi:
A related issue.
I made a copy (backup ?) of the Music folder in Windows Vista Home Premium 32-bit OS, to my Desktop. If something corrupts the Music in iTunes, will this be a "good enough" backup to be able to restore the music by moving it back into the Music folder, or will soemthing be missing ?
Thanx !
DaleB
==============================================================================What is it you want to do? If you want to clear your library and start it over with the same media files already on your computer, the way you are doing it is both more work and dangerous (you could lose files accidentally if you hit the wrong button).
Assuming you backed up your library elsewhere, you will have an "iTunes Music.itl" file, or at least you do with XP. I am not sure if Vista works any differently. This is the file that is the database file that contains all the info about what is in your library, playcounts, ratings, etc. If you don't have that backed up somewhere else with your library, you should do that. If you periodically back up just that file, you can rebuild your library assuming the media files are not lost.
So to clear our your current library, simply grab the iTunes Music.itl file in your iTunes folder and drag it to the desktop or the trash. Open iTunes and you should now see a blank library. Close iTunes, you will find a new iTunes Music.itl file has been created (representing the new blank library. To restore your old .tl file, simply drag your back up copy and overwrite the newly created blank library iTunes Music.itl file. That's it.
Alternatively, you can File -> Import the .xml file that is also created and maintained by iTunes in the same folder as the iTunes Music.itl file. But Apple does state the XML file doesn't quite have everything contained in the iTunes Music.itl file, although it isn't clear what exactly is missing, at least not to me.
Cheers,
Patrick -
When trying to download itunes 10 I receive this message at the end of the install.There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
Trying to download ITunes latest version on my Windows XP and I get this message: "The installer has insufficient privileges to access this directory: C:\Program Files\ITunes. The installation cannot continue. Log on as administrator or contact your system administrator." HELP?
Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
Windows 7: How do I log on as an administrator?
Otherwise, refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
All the best,
Sterling -
When downloading from iTunes I received this message: unkown error 12001
when downloading from iTunes I received this message: unkown error 12001.
Anyone knows what this is and how to fix it?Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
I received the message 'The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing. This can happen as a result on installing other CD burning software. Please reinstall iTunes.' I have re-installed iTunes and still receive this message. Any suggestions?
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
My screen shows a USB cable pointing to the ITunes icon. What is my next step? I can't do anything from there on.
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
When attempting to set up iCloud on my iMac I receive the following error message "To use the 'iCloud' preferences pane, System Preferences must quit and reopen."
I have tried quitting, even re-booting etc but still receive this message. Any ideas?This is a shot in the dark, but try this:
log-in to your iCloud account with your Apple ID
change your password
ensure your billing information is up-to-date
attempt to re-enable your Keychain (again)
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