Re: Joined GCU but never received "Welcome Packet" / coupons...

I also have had troubles with the GCU coupons! I have been using the GCU discounts for the new games and such, but I haven't received my Gamer Welcome packets coupon. =( I could've sworn I saw it in my email but when I checked back at a different date, there was no evidence!

Hello Advent_lee,
Thank you for renewing your Gamers Club Unlocked membership.  I'll be happy to help you today.
Typically Unlocked welcome packets will arrive within 2-3 business days after you enroll, so you should have seen it by now.  I'll review your information and follow up with you via private message shortly.  To check your messages, when logged into the forum click on the envelope icon in the upper right corner of the browser window.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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    In particular, I'd like to use the "50% off game guide"coupon before a sale on the guide expires. Thanks in advance for your help with this matter. 

    Hello mjswooosh,
    Thank you for enrolling in Gamers Club Unlocked!  We're pleased to have you as part of our program.  As you registered after our first batch went out, it is possible you will not receive your packet until this month.  Please let me know via private message if you don't receive your welcome packet within a week from today.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Renewed GCU a month ago and have not received welcome packet.

    I renewed my GCU membership on 9/28. To date, I still have not received the welcome packet coupons.

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    Hello NJStealth,
    Unfortunately, there's an expiration date on the welcome coupons.  It sounds like the coupons have expired and we won't be able to provide new ones.  I'm sorry for this and we really do value you as a member of the Gamers Club Unlocked program.  
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    I never recieved my e-mail earlier this year, then I took advantage of the deal last week and renewed my membership through 2018 but I've yet to recieve my welcome e-mail with coupons.
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    Greetings johnnysucco, and welcome to the forum!
    It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked.  If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate.  I am going to send you a private message so that I can go over your My Best Buy™ account with you.  To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
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  • New Gamers Unlocked member, but never received Certificates.

    So I just signed up for Best Buy Gamers Club Unlocked a few weeks ago (Feb. 21 to be exact), and I never received the welcome coupons. Been reading through some related topics, and it seems like these were supposed to be sent by e-mail. So I made sure to do a double check of my email, both in my inbox and in my spam folder, but I didn't find anything. It's been almost a month, so I wanted to ask what's up. Should I wait a little longer, or should they be here by now? Thanks in advance!

    Hi there slickvicXLVI-
    I’m glad to hear that you decided to join all the cool kids over here in the Gamers Club Unlocked section!  We get to enjoy all kinds of great benefits, such as the Welcome Coupons you mentioned.
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  • Havent Received Gamers Club Unlocked Welcome Packet/ Coupons

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    Hello starwarsfan,
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  • Never received welcome coupon.

    I never received the welcome coupon for 50% off a strategy guide or Buy 2 Get 1 Free Used games. I signed up in early September. Please assist.

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