Re: Kin Twom problem when open?

I have the same problem, but i was advised by a verizon to go amazon and buy a no contract phone. can i still get a replacement phone? Certainly it is not my fault the KinTWOm does not work. when i slide the keyboard, the screen goes black.
(Branched to new discussion for better exposure..original thread too old)
Message was edited by: Verizon Moderator (M)

Hi jackwilson:
It sure is hard to operate a device if you can't see the screen! If your issue is still going on, the only thing you can really try is to remove the battery. If that doesn't work, I recommend contacting the warranty center at 866-406-5154. We can look at replacement options for your handset given that there's no physical or liquid damage. Feel free to send me a DM if that works better for you as well. I have followed you to make this possible.
Let us know the outcome of your situation.
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

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