Re-licensing Berkeley DB back to
Hi guys,
I'm not sure if this has already been discussed here or even if this is right place to request such thing. If there is a better place, just point me there, please.
My question is simple -- can upstream even think about re-licensing Berkeley DB 6.0 back to LGPLv2? It's not hard to imagine how many problems with licensing incompatibility were introduced by re-licensing Berkeley DB to AGPLv3. There are so many projects that use Berkeley DB and cannot be re-licensed as well, which basically means Berkeley DB started to die since 6.0, because such projects will need to switch to some alternative.. If this was desired by upstream to remove BDB from real life, then I can understand it. But anyway, I'd like to hear there is no way to convince upstream to re-licence back.
Regards,
Honza
I am Jesús Cea, maintainer of the Python Berkeley DB bindings.
The bindings are licensed as BSD 3-clauses, so my code is incompatible with BDB 6.0. No Python program, under any license, can use BDB 6.0, then. I can't change the license because it is inherited code and it is impossible to contact with every past author.
I plan to do a release that ONLY allow linking with BDB 6.0 IF you define a environment variable saying "yes, I have a Oracle commercial license for this". Ugly and hacky, but hopefully safe for everybody.
Personaly I use Berkeley DB HA and two phases commit A LOT in my internal projects. It is my main mode, in fact. I use it for everything, from mail storage to application deployment.
Similar Messages
-
License Issue on Back Up Ciscoworks Server
We are trying to setup a backup server for our primary Ciscoworks server to get redundancy . We setup the new server and restored the backup on the redundant server and is working fine. However when we click on any of the installed modules say RME , DFM etc we get a message that we have a trial license of 90 days and we should license the product . However when we go to the Licensing we see that all the Modules are Licensed and it shows status as Never Expired.
We are having Ciscoworks LMS 2.6 with CM, DFM, RME, IPM etc modules installed.
I would like to know for the backup server do we need to have a seperate license , or while restoring the database something has gone wrong.
RegardsIn continuation to the post , I checked for the license file on my backup server and I could not find any license file , all were showing as the eval90 days
When we were installing the backup server it had prompted us for the license details and we put in the PAK and the PIN details which we had put in the original server.
I don't understand why the valid license file has not got created.
Regards -
Acrobat 9 Pro - Serial Number Problem - 3 Separate Licenses
I own 3 separate licenses of Acrobat 9 Pro and have owned several licenses going clear back to Acrobat 6. We have used them on the office computers and home or laptop just as the license authorizes.
Recently we had a problem of employees getting confused as to which license or Serial Number of 9 Pro was installed on which machine and apparently the number of authorized installs was exceeded. The solution to that was to go around and try to determine which SN was installed on which computer.
With all prior versions, this was an easy task. You simply clicked on the Help tab and selected the About option and it gave you a screen that showed the SN of the license installed on that computer. That way you could keep straight which was installed on which, and you could that way monitor employees so that the authorized number of installs were not exceeded and that deactivation had been done properly. We had a new computer we needed to install 9 Pro on but we needed to know the SN on the old machine in order to make sure we had the deactivation done properly.
I was taken by surprise to discover that this method of determining the installed SN would not work on 9 Pro. The "About" screen showed no SN. It showed patent information and credits, but no SN. I checked this on all three licenses and it was the same on each one.
I called Tech Support and got into the support problem from Hell over what should be a simple issue. I went through 4 separate techies and 5 different calls. After spending most of the day dealing with this issue, and a substantial loss of revenue. I was given completely wrong information by 3 of the techies (called lies in my culture) and the 4th one claimed there was no possible way to determine the SN of the license running on any individual computer under 9 Pro.
I then called the sales department for volume licensing and was told that if I bought 3 licenses under the volume license program, I could have one serial number and get rid of the 3 SN problem. I was told that I could get a refund on my 3 separate licenses and this would fix my problem. I stated 3 times that I would buy the volume licenses only if I was guaranteed a refund for the 3 separate licenses. Each time I was assured that would occur. After the new sale for the volume licenses was completed, I was transferred to another department for the refunds and the refund request was refused!!!! It took the rest of that day and part of the next to get a response back from the sales person that sold me the volume licenses and get that transaction cancelled. They still charged my credit card and then it took several more days to get that reversed. On top of all of that, Adobe keeps attempting to close my support incident claiming it is resolved when it most certainly is not.
I have been computing for over 20 years and I would have to say this was the worst tech support treatment I have ever experienced. I am simply amazed and disgusted. As a user of Acrobat over many years, I am so mad that if 10 users wanted to file a class action suit against Adobe, I might do it for nothing.
Can anyone tell me if there is any way to determine the SN of the license of 9 Pro that is running on a computer? If not, how else can you keep straight which install is on which computer and which needs to be deactivated when you replace the computer or try to move it to another?
This would seem to me to be a huge problem and I am extremely surprised that Adobe seems to simply be ignoring it and that the tech support people are telling fibs.
Any information would be most appreciated.Sorry that you got such a hassle. Try this. I don't have Acrobat 9 per se, but I have the TCS2 and found the following.
Run Regedit (all the serious warning apply here. Look but don't touch).
Under HKEY_LOCAL_MACHNINE->SOFTWARE->Adobe->Repair->Adobe Acrobat->9.0->IOD Look under the entry under SERIAL.
Maybe it works maybe it doesn't. But it might help.
Message was edited by: MichaelKazlow -
I recently tried to use Photoshop CS4 that I have on my computer but I get the message:"Licensing for this product has stopped working." I have the serial number but not the media. How can I use this version?
You can get the installer here: Download CS4 products
It will install as a fully functional 30 day trial. Entering your serial number will convert it to a permanent version, Standard or Extended, depending on what serial number you purchased.
If you still have the license problem. get back to me with your OS details and the error code.
Gene -
Acrobat 9.0 Standard Licensing Errors
I have 11 copies of Adobe Acrobat 9.0 Standard installed in
our office. One of the installations keeps receiving a licensing
error - usually just after a Microsoft update. The error is
"Licensing for this product has stopped working 148:3". I have
uninstalled and reinstalled this product more than once but the
licensing error comes back in a few days. I'm the administrator.
What file keeps corrupting or how can I keep the licensing intact?
Full message text: You cannot use this product at this time.
You must repair the problem by uninstalling and then reinstalling
this product or contacting your IT administrator or Adobbe customer
support for help.Hi BWhiteC,
Thank you for your post.
You should know that these forums are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat Forums:
Link to
Acrobat Forums
Thanks!
Pete -
Hi. When I download video from BBC iplayer to my phone to watch later, my phone is always unable to view them as I'm unable to get a license. I don't know why this happens but I've tried the workaround to extract to PC, play in WM Player for license then transfer back to phone but this doesn't seem to work. I'm on an unlocked Tesco mobile using a T-mobile SIM and have tried with Tesco and it still doesn't work. Is there anything I may of missed or another workaround for this?
Jurassic Park, Sam Neill to Dickie Attenborough " Mr. Hammond, the phones are working !"
N8-00 Tesco UK 059C951, Lumia 920Without trawling back through your posts I am not certain whether your Tesco N8 is as originally supplied with no *#7370# carried out, but as it stands for 059C951 currently on PR1.0 even if it has been completely erased and firmware re-flashed has no issues playing back videos at later date within the availability period. I don't know whether you are storing to "Mass memory" or "Memory card" as have only ever stored to the latter.
Whether update to PR1.1 destroys this ability as seems likely remains to be confirmed.
Happy to have helped forum with a Support Ratio = 42.5 -
The number of client access licenses may be reset to five in Windows Small Business Server 2003
Ran into an issue on the server after the power loss.
My Client Access Licenses were reset to 5 with Maximum usage of 12. I have about 25 PC's and Server also hosts exchange, which now prevents users from accessing OWA and local profiles. After digging around and reading logs, I eliminated issue to the licensing.
All the steps described in the Article ID: 888818 do not work, since the licenses were never backed up in the first place. Resetting, did not help either, since it's looking for a file, we don't have.
Additionally, the auto-populated solutions, were already tried with no success.
Please let me know if there is a way to restore licensing via original license key, provided on the machine, or I have to purchase it.
Thank you for your time.
The number of client access licenses may be reset to five in Windows Small Business Server 2003Any help here? (especially the autolicstr.cpa file)
Small Business Server 2003 - The Dreaded 5 CAL Reset Issue
http://blog.chrisara.com.au/2006/09/small-business-server-2003-dreaded-5.html
Merv Porter
========================= -
EBS R12: Product licensing related questions
Hi,
I was asked to activate two new products in EBS R12.1.3 DEV environment. Before this, I made a backup of the system.
In License Manager, before the activation:
- Product #1 was in state "Shared"
- Product #2 was in state "Not Licenced"
Does state "Shared" mean that product #1 was partly active from those parts that are required by other licensed products? If yes, does state "Shared" have any license costs? I.e. do I need to buy a license for "Shared" product?
After activation:
- both products are in state "Licensed".
Unfortunately, Product #1 should have stayed in state "Shared" as we need only those parts that are required by other products.
Does this mean that I need to buy licenses for both products? Or is it possible leave Product #1 in "Licensed" state and use only its functionalities that are shared with other products? We do not want to buy license for Product #1.
I understood from the old threads that the only options for deactivating product are:
- restore the system from backup
- create an SR to Oracle and they MAY give you a onetime script to disable the products.
Is this still the case?
Could you advise what would be the best course of action?
BR,
THI was asked to activate two new products in EBS R12.1.3 DEV environment. Before this, I made a backup of the system. Good you did take a backup :)
Does this mean that I need to buy licenses for both products? Or is it possible leave Product #1 in "Licensed" state and use only its functionalities that are shared with other products? We do not want to buy license for Product #1.If both are licensed then yes you need to get a license for both products.
If you do not want to buy a license then revert back from the backup so Product #1 will be Shared again.
I understood from the old threads that the only options for deactivating product are:
- restore the system from backup
- create an SR to Oracle and they MAY give you a onetime script to disable the products.
Is this still the case?Correct.
Could you advise what would be the best course of action?I would suggest you restore the files from the backup as this is the fastest/easiest way. If you have time, you could put this on hold and log a SR and see if there is a way to revert back the changes without restoring from the backup.
Thanks,
Hussein -
Adobe Acrobat 8.1 reprompts for license accept every morning
Good morning everyone,
I have a user who is getting prompted every morning to accept the Adobe license. They click Accept and it goes away. They can continue to work the rest of the day in and out of Adobe Acrobat Standard no problems. They can even log in and out of their computer with no issues. The next day they get the license prompt again, which then can accept and then continue to work for the rest of the day. This happens every day for this user. Other users on that same computer seem to be fine. Adobe 8 was recently uninstalled/reinstalled and I think that is where the problems started for this one user. I have turned off updating, but it was previously set to weekly. Is the updating triggering this license to come back every morning when the user comes in? I haven't seen if this license comes back yet after I turned off the updates because I just did it right now.
Thanks in advance.License not working for any CS3 product http://kb2.adobe.com/cps/405/kb405970.html
or http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1 -
Uninstall Office 2004 and keep license
I purchased my 17"MBP about 2 weeks ago along with Office 2004. When I received the MBP and 3 days later learned of the upgrade I contacted Apple and arranged for the return so I could order the new product. I had already installed Office and used one of the 3 licenses on the back. My question is how to retrieve the license since I reformatted the MBP prior to sending it back although I already registered the license with microsoft. Apple customer support had no idea as to what I should do. I realize I have two more licenses left but I purchased 3 and have not used them yet. Any thoughts?
MBP Mac OS X (10.4.8)Hello,
You should not have to worry. All of your licenses should be available. Just try re-installing using the same code you used for the previous installation.
Here's a comment to the same effect:
Student and Teacher Question
For future reference, you can get excellent support in the Microsoft News-groups. Microsoft's techs actually monitor that group and respond with help. Obviously, we try to help when we can here in the Apple Discussions. But, you'll find the Microsoft people to be better educated on Microsoft issues.
microsoft.public.mac.office
You can see a list of Microsoft's other Mac News-groups here:
Mac Newsgroups
I hope this helps.
Let us know if you have other questions.
P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question. -
SA520 - IPS license installing
Hi everybody,
I'm installing a new SA520 and when try to install IPS license (Administration --> License management --> Install), I get always same message
"License installation failed for more details please see event logs".
I have tried using "License Code (PAK) from cisco.com:" option as well as "License File downloaded from cisco.com:" option (I got .lic file with 'Cisco Software License Activation Key' email received days ago), with sames results.
Any 'idea what should I check out?
Thanks.First check this:
IPS Status: Displays the IPS Signatures status including the IPS license expiration date, the signature file version, and the date that the security device last checked for signature updates.
- Click the View IPS Logs link to view the IPS log messages. To display messages generated by IPS, you must choose IPS as the facility. For more information see Active Users, page 213 on admin guide.
Once you've checked that.. try these instructions again and let me know if it worked:
For an IPS license, select one of these installation methods from the Install License page:
• Installation License Type
- License Code (PAK) from cisco.com: Automatically retrieves and installs the license on the device from the Cisco server. To use this option, enter your PAK ID and Cisco.com username and password. These credentials are required for the device to authenticate to the Cisco server.
Make sure that the security appliance is set to the current time, or the license will not install properly. See Configuring the Time Settings, page 184.
- License File downloaded from cisco.com: Installs a license that was previously downloaded to your PC.
• Select Transfer File: If the license file is located on your PC, or on a USB device, you can download it to the security device. Click Browse to locate and select the license file.
After you finish entering the information in the required fields, click Validate License. Click Back to return to the License Management page. -
Hi all,
Ive got two doubts regarding licensing of EPM product.
1. Our clients have bought license two years back(2009), so i believe it must be for version 9 (considering that oracle ll be supporting system 9 only till Jan2012) is it possible for them to go with the latest version with the same license, or will they have to spend any additional cost to upgrade their license to the latest version(11.1.2.1)
2. We in our office, have a local server for internal projects and training. So for us to train ourself on EPM tools, is it fine if we download from oracle edelivery site using our SSO login, or is there any place where we have to get our license to proceed with the installation( in our case its a non commercial use-for training purpose)
thanksFor question 1 I would say have a chat with your account manager at Oracle as licensing can sometimes be a complex subject, I would suspect that there will be additional costs to upgrade.
Question 2, if you are not breaking any of the terms and conditions then you should be fine, have a read of http://www.oracle.com/technetwork/testcontent/standard-license-088383.html
Cheers
John
http://john-goodwin.blogspot.com/ -
How do I install iWork from my old MacBook on my new iMac?
I bought a multi license iWork cd back in 2009 and I want to install it on my new iMac. Is there any way to install it without using the remote disk option? Thanks!
Assuming you have one of the new models without an optical drive, you can either use remote disk from your older MacBook or buy a DVD player to attach to the new iMac...not a bad option if you are planning to burn DVDs.
You could also try to create a USB flash drive copy of the iWork disk and use that for the installation. -
Master Collection CS 5.5 Error 213:19
Hi everyone,
I am deploying the latest master collection package in our environment and long story short, everything installs fine without any errors, however when any of the Creative Suite products are run for the first time it brings up the following error:
"A problem has occurred with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:19
http://www.adobe.com/support/"
Obviously our licensing is fine and our product key is valid as it was all purchased this year.
I have found this article which refers to error 213:19... http://kb2.adobe.com/cps/896/cpsid_89617.html , I have followed its instructions by giving the 'domain users' security group modify permissions to the C:\ProgramData\Adobe and C:\ProgramData\Adobe\Slstore folders. This has not been successful for me.
All of our users do not have administrative privileges to the local machine and nor can they be given those rights. I have been able to get it working by logging in as administrator, running one of the CS products, closing, logging out, and logging in as a restricted user. That works... but I'm not going to do that on 800 pc's!!!
I should also explain how I am deploying this. I am installing MC5.5 on a hyper-v virtual machine and using SCCM 2007 to capture that machine so it is incorporated into my base image. CS4 Web Premium was delivered this way and it works perfectly, so whats changed?
Any clues as to why this is happening, and how to fix it?Hi,
Thanks for the reply, thats what Im working on currently. But I'm trying to figure out what permissions are needed where.. so far no luck. and because of my restricted user accounts procmon wont run! so its an elimination. I have the am3.log and its going on about the following:
2011-07-12 14:45:00 [7936] SLCoreService: error deleting bad mkey:
2011-07-12 14:45:00 [7936] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:45:00 [7936] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:45:00 [7936] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:45:00 [7936] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
See the log below for those who might know exactly whats going on?
Matt
2011-07-12 13:50:16 [3768] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 13:50:16 [3768] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 13:50:16 [3768] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 13:50:16 [3768] AMT: Virtualization Turned off
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] PCDService: PCD Service in threaded mode
2011-07-12 13:50:16 [3768] performance: AMTPreObtainProductLicense took 170.219666 ms
2011-07-12 13:50:16 [3768] PCD thread: PCD thread started
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] AMT: App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 13:50:16 [3768] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: config: Host app was installed, using installed license configuration.
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 13:50:16 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 13:50:16 [3768] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current locale code: ALL
2011-07-12 13:50:16 [3768] config: Done loading configuration
2011-07-12 13:50:16 [3768] AMT: Locale from PCD [0] = en_GB
2011-07-12 13:50:16 [3768] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Setting insalled locales
2011-07-12 13:50:16 [3768] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] AMT: config: Registration is suppressed.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] AMT: Application can be serialized (sif file found).
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] AMT: First launch (serial [92298703989008908851]).
2011-07-12 13:50:16 [3768] AMT: Application state initialized. Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Obtaining client features from cache.
2011-07-12 13:50:16 [3768] AMT: Obtaining client product info from cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 13:50:16 [3768] AMT: AMT: Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 13:50:16 [3768] AMT: Starting First Launch Workflow
2011-07-12 13:50:16 [3768] AMT: Running in PROV_APP
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] uiswitch: Suppressing EULA display on requst
2011-07-12 13:50:16 [3768] AMT: Starting ALM workflow.
2011-07-12 13:50:16 [3768] AMT: Initializing ALM for serialized activation.
2011-07-12 13:50:16 [3768] ALMService: Initializing as licensed app
2011-07-12 13:50:16 [3768] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 13:50:16 [3768] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:50:16 [3768] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 13:50:16 [3768] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 13:50:16 [3768] ALM: _info_: Host app is Licensable App
2011-07-12 13:50:16 [3768] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] ALM: _info_: MediaTagPolicy is RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:16 [3768] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_Initialize, duration: 0.515 sec)
2011-07-12 13:50:17 [3768] AMT: Performing ALM silent license verification.
2011-07-12 13:50:17 [3768] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:17 [3768] config: Found pre-serial number 922987061892725121064922
2011-07-12 13:50:17 [3768] ALM: _info_: Found pre-serialized serial number
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [UpgradeCheckStatus] in hive [922987061892725121064922] in cache.
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Save pre-serialized serial number under LEID MasterCollection-CS5.5-Win-GM for locale en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 13:50:17 [3768] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: Found no existing serialization
2011-07-12 13:50:17 [3768] ALM: _info_: Searching serial number for all possible LEIDs ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Found serial number under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [CacheStatus] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] SLCoreService: Syncing to license store...
2011-07-12 13:50:17 [3768] SLCoreService: error deleting bad mkey:
2011-07-12 13:50:17 [3768] SLCoreService: Could not load machine key
2011-07-12 13:50:17 [3768] SLCoreService: License store synchronization took 87.0 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 13:50:17 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.109 sec)
2011-07-12 13:50:17 [3768] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 13:50:17 [3768] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:17 [3768] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 13:50:17 [3768] performance: AMTObtainProductLicense took 1275.779419 ms
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 13:57:55 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ALMService: Terminating
2011-07-12 13:57:55 [3768] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:57:55 [3768] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 13:57:55 [3768] ALM: _info_: End ALM
2011-07-12 13:57:55 [3768] performance: AMTReleaseProductLicense took 21.020308 ms
2011-07-12 13:57:55 [3768] AMT: END SESSION.
2011-07-12 14:36:52 [3828] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:53 [3828] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:53 [3828] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:53 [3828] AMT: Virtualization Turned off
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] PCDService: PCD Service in threaded mode
2011-07-12 14:36:53 [3828] performance: AMTPreObtainProductLicense took 205.361526 ms
2011-07-12 14:36:53 [3828] PCD thread: PCD thread started
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:53 [3828] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:53 [3828] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:53 [3828] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current locale code: ALL
2011-07-12 14:36:53 [3828] config: Done loading configuration
2011-07-12 14:36:53 [3828] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:53 [3828] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Setting insalled locales
2011-07-12 14:36:53 [3828] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] AMT: config: Registration is suppressed.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:53 [3828] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:53 [3828] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Obtaining client features from cache.
2011-07-12 14:36:53 [3828] AMT: Obtaining client product info from cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:53 [3828] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:53 [3828] AMT: Starting First Launch Workflow
2011-07-12 14:36:53 [3828] AMT: Running in PROV_APP
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:53 [3828] AMT: Starting ALM workflow.
2011-07-12 14:36:53 [3828] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:53 [3828] ALMService: Initializing as licensed app
2011-07-12 14:36:53 [3828] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:53 [3828] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:53 [3828] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:53 [3828] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:53 [3828] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:53 [3828] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2011-07-12 14:36:53 [3828] AMT: Performing ALM silent license verification.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:53 [3828] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:53 [3828] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:53 [3828] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] SLCoreService: Syncing to license store...
2011-07-12 14:36:53 [3828] SLCoreService: error deleting bad mkey:
2011-07-12 14:36:53 [3828] SLCoreService: Could not load machine key
2011-07-12 14:36:53 [3828] SLCoreService: License store synchronization took 4.3 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2011-07-12 14:36:53 [3828] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:36:53 [3828] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 14:36:53 [3828] performance: AMTObtainProductLicense took 264.250214 ms
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 14:36:55 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ALMService: Terminating
2011-07-12 14:36:55 [3828] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:55 [3828] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 14:36:55 [3828] ALM: _info_: End ALM
2011-07-12 14:36:55 [3828] performance: AMTReleaseProductLicense took 8.363639 ms
2011-07-12 14:36:55 [3828] AMT: END SESSION.
2011-07-12 14:36:57 [864] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:57 [864] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:57 [864] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:57 [864] AMT: Virtualization Turned off
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] PCDService: PCD Service in threaded mode
2011-07-12 14:36:57 [864] performance: AMTPreObtainProductLicense took 10.155994 ms
2011-07-12 14:36:57 [864] PCD thread: PCD thread started
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:57 [864] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:57 [864] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:57 [864] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:57 [864] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current locale code: ALL
2011-07-12 14:36:57 [864] config: Done loading configuration
2011-07-12 14:36:57 [864] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:57 [864] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Setting insalled locales
2011-07-12 14:36:57 [864] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] AMT: config: Registration is suppressed.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:57 [864] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:57 [864] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Obtaining client features from cache.
2011-07-12 14:36:57 [864] AMT: Obtaining client product info from cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:57 [864] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:57 [864] AMT: Starting First Launch Workflow
2011-07-12 14:36:57 [864] AMT: Running in PROV_APP
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:57 [864] AMT: Starting ALM workflow.
2011-07-12 14:36:57 [864] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:57 [864] ALMService: Initializing as licensed app
2011-07-12 14:36:57 [864] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:57 [864] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:57 [864] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:57 [864] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:57 [864] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:57 [864] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:57 [864] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:57 [864] ALM: _time_: (func: ALM_Initialize, duration: 0.031 sec)
2011-07-12 14:36:57 [864] AMT: Performing ALM silent license verification.
2011-07-12 14:36:57 [864] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:57 [864] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:57 [864] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:57 [864] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB -
How to change the Number of IVR ports in a UCCX?
I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply. The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
I have been told that the number of ports is set by the class of the machine hardware and is not a license issue. Others have suggested it is a license issue? At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment. Even if that means buying more licenses (though I can not find a SKU).
I have several clients that have UCCX and are having calls that exceed the number of IVR ports. Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same. I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports! I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
I have htis experience on Version 8 and now on Version 9! I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
Peter Buswell (aka DrVoIP)
http://blog.drvoip.comHere's the long answer
Peter Buswell wrote:I know this question has been asked before but it needs to be asked again, as previous answers do not seem to apply. The simple quesiton is: If you have a UCCX and if after install you check you check License information and you note that you have 150 IVR ports; how do you increase the number of ports to 300?
Since I see below that you mentioned that the system in question is Enhanced, the answer is simply, install on faster hardware. Presently the best hardware you can get is VMWare ESXi with the 400 Agent License OVA, which gives you 400 IVR Port Licenses.
Standard licensing works the same as Enhanced, as far as IVR Port licenses go.
If you were wondering about Premium, then it's a 1:2 ratio of agent:ports. You cannot buy Premium ports directly, instead you buy them indirectly through the process of buying Premium Agent seats. So if you had a Premium UCCX with 100 Agents, you would have 200 ports, and if you desired to have 250 ports, you simply buy 25 more Premium Agent seats. Premium does still need to adhere to the hardware limits. I have seen partners sell someone an Enhanced UCCX which gave them 300 ports, but they only had like 50 Agents. A year later, the customer upgraded to Premuim, but only bought 50 seats, and thus downgraded their port license count to 100. A third of what they had! The solution? Buy 100 more Premium Agent seats so your total goes up to 150 Agents, and thus your ports go up to 300.
Peter Buswell wrote:I have been told that the number of ports is set by the class of the machine hardware and is not a license issue. Others have suggested it is a license issue?
These are both correct statements. Just remember, that it's licensed based first for Premium, then hardware limited. Standard and Enhanced are hardware limited only.
Peter Buswell wrote:At the end of the day, however, I want a step by step procedure for adding more IVR ports to my deployment. Even if that means buying more licenses (though I can not find a SKU).
Again, for Standard and Enhanced, you need to move to bigger/better hardware to get more ports, assuming you're not already at the meximum of 400.
Here is the document which walks you through moving to bigger hardware: Disaster Recovery Guide
And for Premium, you need to purchase the SKU for a Premium Agent Seat license. It's a 1:2 ratio for agents:ports.
Peter Buswell wrote:I have several clients that have UCCX and are having calls that exceed the number of IVR ports.
I'm not a partner, nor in sales, but I thought there was an A2Q process which validates CC designs for sales people. At any rate, it sounds like they were either under sized or outgrew their overhead, and something needs to be done.
Sometimes you can simply dump excess calls off. Think about playing a high call volume message to callers and then drop them.
Other times you can drop them into voicemail, and come back to it later.
I've seen some basic call back functionality implemented with an external data source, which could alleviate ports.
Lastly, I've seen improperly designed scripts which loop on themselves or other scripts, causing a high port usage.
My point is that there's a few options here, outside of simply increasing the size of the server or purchasing new licenses. There's no one size fits all answer though.
Peter Buswell wrote:Before we get into a discussion of CTI ports or Call Controll Groups, let me identify that I think they are the same.
Are you saying that CTI Ports and Call Control Groups are the same? Or that CTI Ports/CCG's are the same as IVR Port Licenses? Cause the former is true, while the latter is not. Think "oversubscribed" CTI Ports.
Sometimes it is advantageous to oversubscribe your CTI Ports, to achieve a more dynamic environment. E.g., I have 100 ports, and all 100 are used for inbound calls. I develope a single inbound app, which is limited to 10 ports, and handles small bursts of calls. What happens is that, if the new inbound app is running, the most it can "steal" from the inbound calls is 10 ports. However, if the app is not running (because it doesn't run all day, it's mostly bursty in nature), I can still have my regular inbound calls go all the way up to 100.
Peter Buswell wrote:I can create a CTI Call Control Group with 300 paths, but if I only have 150 IVR ports I am in serious trouble on the 151 call!
This is true. Again, you need to decide if you really need the extra ports, of if there is some solution to solving this problem without making a hardware/license purchase. These kinds of problems still exist for customers at the 400 port level, and they don't have the option to "buy more."
Well, that's not entirely true. While you cannot grow past the 400 port limit today, you could install another UCCX instance on the same CUCM cluster, effectively doubling your capacity, but breaking your administration into two separate domains.
Peter Buswell wrote:I had a lab system that installed under vmware with 150 ports. No matter how I tried to configure the CVA it always came up 150 ports!
What's CVA?
Peter Buswell wrote:I added a NFR license to my lab and magically it turned it into a 12 IVR system, so licensing does have something to do with it!
The NFR is most likely a Premium license. Refer back to the 1:2 ratio, and that would tell me you have an NFR license for 6 Premium Agents. Installing a higher level license on a lower level licensed system brings the whole system up to the higher level. Recall my partner story about the Enhanced to Premium upgrade scenario.
Peter Buswell wrote:I have htis experience on Version 8 and now on Version 9!
The licensing doesn't change from 8x to 9x.
Peter Buswell wrote:I need more IVR ports than appear in the installation. I want to know exactly the steps needed to increase the number of IVR ports to the maxium of 300 for an enhanced system!
You buy bigger/better hardware, and use the link I provided above for moving to that new hardware.
Peter Buswell wrote:I can refer CISOC TAC to several tickets I have opened on this subject all with unsatisactory answers! Most recently 626743961
I would be surprised if there is a single Cisco TAC person who doesn't understand this simply IVR Port licensing model. Perhaps there was some miscommunication about what was being asked, and what answer was being given.
I hope that helped to clarify some things for you. Also, if you are a partner, reach out to your CAM and ask for a one on one with a UCCX guru who can sit down with you. Cisco would want you to be successful with selling their products.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.
Maybe you are looking for
-
I am very angry that my I- Pad first generation will not update to ISO 6.1. Is this Apple's attempt to get more money from the consumer? I am finding a lot of apps require the 6.0 and will not load. I am a retired senior and purchasing a new I- Pad i
-
Mac os x setup assitant keeps coming up
So I upgraded my macbook the other day and I just shut it down for the first time since then and now when ever I type in my passwork it kicks me to the setup assitant. I did the setup about 10-15 times and it still kicks me back to enter my password
-
Hi Has anyone found a work around for getting the series of a graph to be transparent? I have a stacked graph that I need the 1st series to be transparent (all of the other series to be solid color). I have only been able to change the series to whit
-
MacBook Air or Should I keep MacBook Pro?
I recently (last week) purchased a MacBook Pro 13in. (2.8 ghz) I originally wanted the 15 inch, but wasn't thrilled with the wieght. I know there are rumors of a new Pro design making them slimmer, but with no definite release date, It's kind of hard
-
Summit demo application- Where is it?
All, I want to install summit demo application of forms, I need schema and fmb for forms 10g R2. I have searched through various links but i dont know where is this located right now. All previous posts on this points to locations http://www.oracle.c