Re: Lost/stolen deliveries

My router order was not delivered as claimed by UPS and I repeatedly get bounced around my BESTBuy's help phone and their sites. No help from them. gilbert {Removed per forum guidelines}

Hello and welcome to the forum Gilbert,
I'm sorry to hear your order was lost. I can imagine that would be very frustrating. I am glad, however, to see that the item has been reshipped to you. I hope you do not encounter any further issues, otherwise please do not hesitate to let me know if you need any more assistance from me. 
Thank you again for visiting the forum, and have a good weekend! 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Impossible to de-authorising Apple IDs on lost, stolen, broken computers/devices.

    This is more of a statement than a question, and to find the views of other itunes users, as I already know the official Apple stance on this.
    You can only have 5 devices assigned to share any one apple ID. When you want to add another you have to de-authorise one of the previous ones. This can only be done on the device/computer that the authorisation was made from.
    Here is my point.....
    I am now stuck on 5 devises, when only 3 are in use. The other 2 devise can't send the de-authorisation request, as one is totally dead and the other passed to a friend.
    Just like most people, I do not read all the way through apple agreements. Besides, some of the practical issues with using apple products, are not all within the agreement anyway. Some of this stuff is trial and error, just like most things in life. Or you find it when you come up against a problem. Yes, I would have de-authorised the computer that I gave to my friends daughter, if I knew that I had to do that. But, how many people really would know to do this? I am by no means, somebody who just hits install without reading options and clicking next like it was going out of fashion. But when I formatted the computer I gave away, I did not think for one minute that I would have had to de-authorise the ID, I really don't think many other people would either.
    There are a few instances were de-authorisation is impossible from the original device/computer. Your device is stolen. Your devices was lost. Your device has a component change that has an impact on the authorisation. I think you get the point. So even if a person knew all the ins and outs to the apple agreement over itunes IDs etc. You could still be in my position due to the examples I have just listed.
    It would be way easier for the owner of the ID, to be able to log into their apple account on line and manage their authorisations/devices. Not only would this option be easier and more efficient. But, and this is a big but. it would also be way more secure. A lost or stolen device will have a certain measure of risk to your security about it. OK, a third party may not know your password to gain access on the device. But why give any chance at all? Besides, in certain situations, a device will have other security issues that any of your apple info could be exploited for. Being able to use the lost/stolen device to gain access to your network and fleece your apple content, springs to mind for starters.
    This whole situation really comes off as being at least an over sight by apple, and at worse just plain stupid, when you compare it to options for your itunes in the cloud account. Because, with this you do get the option to de-authorise any device from your web account, and does not have to be done on the device itself. Go figure!!!!!
    It's really frustrating to say the least. I am a Windows PC user, who has worked on that platform since WFW, for doing pro audio and film production. But I have to be honest. For day to day personal use, you just can't beat the IOS platform and the hand held devices by apple. I love this stuff so much, that my home and personal entertainment needs are all fairly much covered by IOS. It may not be the very best, but it beats everything else hands down for convenience and intergration. Microsoft, Google and everyone else, all make great portable operating systems and devices. But for my use, IOS really does have the edge. This is why it so frustrating that the only solution to my problem. Is to wait another 7 months before I can de-authorise my whole account and start again. This is such a stupid solution, what brainiac at apple got paid for that idea?
    Anyway, I would love to hear from other users on this point, or anyone from apple who can point out why this is the way it is, or if I am missing the point.
    Cheers, Dave.

    Neil.
    Thanks for your really quick reply. I don't want to sound unappreciative, but I have a few questions in regard to what you have said.
    How does this limitation help the reducution in possible abuse of the "iTunes Store authorization mode"?
    Would this explination then mean that the "iTunes in the iCloud" authorisation options are at risk of abuse? As this option uses the very same method that you say is not used for " iTunes Store authorization model" to avoid abuse.
    Why is this option of itunes store staff being able to perform additional de-authorisations, not mentioned on the user account pages, or in deed anywhere that I could see on the itunes site.
    Again, if I am missing some obvious point here, please do let me know.
    Thanks, Dave.

  • Can you report your iPod lost/stolen to Apple?

    I believe someone has stolen my iPod Touch (5th gen.). I have it regestered with Apple...What can I do to find it/get it back? Is there a number I can call? Also, I've read that you can locate it somehow through iCloud. How is that done? All help is appreciated

    No. Apple does not look for lost or stolen devices. Call your local police.
    What To Do If Your iDevice Is Lost Or Stolen
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • The Best Lost/Stolen Insurance Plan?

    My carrier is ATT and I want to purchase insurance just in case of my new 5s being lost or stolen.  I understand ATT uses Asurion to cover lost/stolen phones.  However, I have read a number of complaints that they often substitute the phone for whatever is available.  Like if I lose my 5s they may send me a 4s, 5c, or god-forbid some junky knockoff thing called Android.  I will be keeping the 5s only one year until upgrading to the 2014 iPhone.  Has anyone had any experience with Asurion and actually had them provide a different phone within one year of that iPhone's release?
    Any help at all or even in general about Asurion or another company I could use would be very helpful!  I love to handout answer points!

    Really?  The title of your post is:
    The Best Lost/Stolen Insurance Plan?
    So, how is the fact that some credit card companies have amazing (and free) lost/stolen coverage programs, have NOTHING to do with your 'original question'?
    Everyone already knows it?  Not really.  A friend of mine works for a bank, and there are literally thousands upon thousands of customers that have no idea that their credit card company has that option.
    Name a better option than 'Free, and guarantees the same device, or an upgrade if that device is no longer available, or the original purchase price if no upgrade exists'?
    There isn't one.  And if you knew of it, then why would you ask?

  • If an ipod touch is lost, stolen or broken and you get a new ipod can your software and media be installed on the new ipod?

    If your IPod Touch gets lost, stolen or broken and is replaced with a new unit, can the purchased software and media be reinstalled on the new IPod?

    Yes, you can restore your new iPod from the most recent backup from the old iPod Touch.
    It is also possible to re-download purchased media from the iTunes/App store.
    See Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT201472 how can I block lost/stolen phone?

    Lost my phone, how can I block it so whoever has it can't use it?

    lost/stolen                                     
    No app on the iPod is required.                           
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • I had a lost/stolen phone:plus coverage how could I get serial number or IMEI number for an iPhone5s

    I had trouble trying to get inside the company with out  serial number or an IMEI number by which the phone is not in my hand.
    #1 would I get an phone for half price of an new one?#2 would I have to get an police report to get another one?(phone)? I had help in moving from one area to another,
    Well I ended up with out a phone to my name but lucky that I didn't lose my computer in this task of mine.
    Can you answer me?

    Reduced price Out of Warranty replacement is a replacement - you need to hand in
    the iPhone you currently own to qualify. See if you are covered by your homeowners
    or tenant insurance.
    Yes, you should report your lost/stolen iPhone to the police and to your wireless provider.
    Did you have Find my iPhone turned on? Was your iPhone password protected?

  • How do I set a tracker on my MacBook Pro (OS Lion) so that if it is lost/stolen, it can be tracked/located

    How do I set a tracker on my MacBook Pro (OS Lion) so that if it is lost/stolen, it can be tracked/located? There have been a spate of burglaries in my local area and laptops have been stolen. i dont want to lose my laptop !

    Here's the free method:
    http://www.apple.com/support/icloud/find-my-device/

  • How to wipe iphone clean remotely if lost/stolen?

    How do you wipe (destroy) all content on your iphone if it is lost/stolen? I haven't lost my iphone, but I want to know how if it is lost or stolen.
    I know this is possible because I watched the keynote address of Steve Jobs and he explained that since the iphone has the capabilities of syncing with your computer remotely, you have the power to completely wipe your iphone clean if it is lost/stolen, yet I have not seen any information anywhere on how to do this. Obviously I can't plug it into my computer to wipe it clean if it is lost/stolen, so how do you do it remotely?

    Just restore the phone in iTunes and set it up as a new phone.
    is there any way to keep the apps I have bought on there?
    They will sync back as they are store in iTunes.

  • Is there any way to locate an offline lost/stolen iPad?

    is there any way to locate an offline lost/stolen iPad?

    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
     Cheers, Tom

  • My phone has been lost/stolen how do I block my iPhone 4s ?

    Hi,
    You need to call EE on 07953 966 250 and report your handset lost/stolen and block the phone from making any calls.
    You also need to inform the police.
    Thanks,

    Copy the ENTIRE iTunes folder from the old computer or the backup of the old computer to the new computer.

  • How do you locate lost/stolen i pod without an i pod locating app?

    How do you locate lost/stolen i pod without an i pod locating app?

    im asking if someone stole the ipod can apple see if its been any recent activity (has anyone been using it?) by Apple looking throughmy Ipod's serial number?

  • My ipod was lost/ stolen a i want to know if there is a way i can connect it

    how can i reach my ipod when lost/ stolen and its on silent

    lost/stolen                                      
    No app is required.                                               
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    iCloud: Find My iPhone
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud. It will still make a sound if volume is set to zero
    and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    iCloud: Find My iPhone
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                                        
    Reporting a lost or stolen Apple product                                               
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • How to find lost/stolen phone

    I lost my iphone when it did not have any battery! How do i find it?

    The only way to locate/disable/erase any lost/stolen iPhone is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.
    If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
    If locked with a passcode, all a thief or whoever finds it has to do is force the phone into recovery mode & restore it. While this deletes all data on the phone, it also removes the passcode so the phone can then be used as a phone or touch.

  • Lost /stolen my itouch how to report

    How to report once we have tracked it and stop use of it?

    What To Do If Your iDevice Is Lost Or Stolen
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T, Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

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