Re: lumia 520 broken screen

i bought a lumia 520 from 02 on the 11/5/13 i had a proble for the first week i couldnt text so i phoned 02 about and the girl said i need to open phone and lean sim card to see if it works i went to open the phone how it shows in the instructions and the screen shattered on me. so i told the girl from 02 what happened and she said i need to go bback to the sotre so i did  and there telling me the phone is not covered for a broken screen can you help me?

GROGANGIRL wrote:
I got a Nokia Lumia 520 via Vodafone 6 weeks ago.  The other night the screen froze completely and I couldn't do anything, even turn the phone off.  I looked online at suggestions and tried to reset the phone, but nothing happened.  So I then decided to take out the battery.  I followed the online instructions for removing the back, and the screen just shattered.  When I went into the Vodafone shop they didn't believe that the phone had crashed before the screen cracked and won't do a free repair.  On top of that, I have lost all my contact numbers because they couldn't retrieve them via bluetooth because the phone wasn't working. Apparently with these windows phones the contacts are saved to the phone, not the Sim, so I am now completely stressed out, have lost numbers that have been transferred from phone to phone for over 10 years and have a huge bill to pay.  I am not at all happy. The only reason I bought a Nokia was because I have had several others over the years which have been brilliant -this one is definitely not and I think Nokia should be compensating people if this is a common problem.
Your phone contacts are saved to your windows live account, you can go to www.live.com, login with the account that u used on your phone, and export contacts to a file.
Also if you use the same live account on a windows phone, contacts will be restored to the phone
The silence will fall

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