Re: Monthly subscription renewed but skype minutes...

my order no was [removed for privacy]
amount was cleared at 31st december
but talk time was not credited
pls help me and send a reply to my e mail id

venkadeshramaia wrote:
1. my order no was [removed for privacy] amount was cleared at 31st december but talk time was not credited
2. pls help me and send a reply to my e mail id
Hello and welcome to the Skype Community.
A few pointers concerning posting on this Forum.
a. You added your post to a thread which was several months old. Always start your own topic.
b. We don't support duplicate posting. Your duplicate has been removed.
e. This isn't Skype Customer Service.
d. We don't contact users by e-mail from this Forum.
please contact Skype customer service
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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My subscription renewed but zero minutes !!

I have a 400 mins russia subscription. I cancel it then I reactivate it again before it expired. Renewal money taken from me but I still have this message:
You have used all your month minutes, use your Skype Credit to make calls.
Renews on Oct 25, 2011 !!
My payment order# 542149021
Kindly please help to solve this issue.
Regards

Please file with Customer Support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription renewed but charged at skype credit r...

I renewed My subscription of 800 minutes to India but after renewal I am charged at Skype credit rates per minute to India why? Please explain

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 12th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Re: Subscription renewed but I can't make any more...

Hi Andre,
My India 400 min. subscription got automatically renewed yesterday & my card was charged for $8.99. But my account does not show the credit for my 400 minutes yet. My renewal date is 20-Feb. and I had not opted for auto renewal. So why is my card charged & my subscription renewed. And where is my credit of 400 min. My purcase details are :
Here are my purchase details:
• Skype Name: stefen.jorg
• Product name: Package
• Total amount: $8.99
• Transaction date: Feb 17, 2012
• Order number: 584671128
• Order status: Delivered
Please credit my account : stefen.jorg, for the 400 min. & cancel the auto renewal facility.
Hope to hear from you soon.
Stephen George, Bahrain.

Hello Stephen,
By default all subscriptions are recurring as stated in terms of service. Your subscription will be automatically renewed until you cancel recurring payments as shown here: https://support.skype.com/faq/FA1881
In order to ensure that customers don't get cut out in the middle of important call just because recurring payment was even 1 minute delayed, Skype is taking recurring payment 3 days in advance. Of course you don't lose these 3 days, subscription next month will still be activated on the 20th as expected.
Your minutes will be available to your on the 20th of February and valid till 20th next month.
I hope this clarified the situation.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription renewed but no mins..

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
But cannot make calls.. more over... my profile shows renewal is due on JUL 09.. confusing and rustrating...
Ravi

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 10th.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Subscription renewed but cannot make call

Hello, I bought yesterday a new unlimited (Europe) subscription but i can't call is that normal ?

Hello All
Please note that your accounts show that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts.
Renewing your monthly Subscription before your billing cycle ends has NO effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.
I'm closing this thread now. If you have further queries please post INDIVIDUALLY as using someone else's topic will delay a response to you.
Thank you.

Subscription renewed but time did not.

I had a 60 minute subscription renewed 3 days ago and my time kept counting down from the previous subscription. now after 3 days and only 21:24 minutes later and my account shows 'you have used all your monthly minutes'

Hi,
If your minutes are not reset then please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

TS4009 iCloud subscription renewed, but I don't have the storage.

My iCloud subscription renewed on 14th October (Current Plan is stated at 10GB, so total 15GB). It's 16th October and I have the message 'Your iCloud storage is full' and Total Storage is given as 5GB. Backup isn't working.

You found the problem!!!
I was using my iPhone for company email a year ago, but I no longer need to do that. I deleted the global MDM(?) and after everything cleared out, the storage & backup tab came back.
Thanks so much.

400min subscription renewed but still give me zero...

After the renewal of my 400min subscription on oct 05, 2012 I get zero minutes to call by that subscription.
The renewal was invoiced on oct 3,2011 - order nr. 535006986 - status: delivered
What can I do?!

My minutes are back! Everything ok, except the delay of the effective subscription renewal.

Subscription renewed but suspended from making cal...

My Order dated 27/12/2014 seems to be over by now but my subscription got automatically renewed on 24/1/2015 which is expiring on 27/2/2015.
Unfortunately, now my account shows the below message and I am unable to call or use my new subscription.
"You have used all your monthly minutes, use your Skype Credit to make calls. Renews on Jan 27, 2015"
What does it mean??
Why I am unable to use my new subscription since I am charged for?
Kindly dont make this so complicated for Customers to find a way to Customer service desk as I had to spend a lot of time to send my message acrossto you.
Please help on my subscription issue.

Calling_Issue wrote:
"You have used all your monthly minutes, use your Skype Credit to make calls. Renews on Jan 27, 2015"
What does it mean?
Hello
It means exactly what it says.
Your account shows that you have used your entire 800 minutes allocation for your current billing period. Your next allocation will be added on January 27th 2015 at midnight UTC.
Your payment date is irrelevant.
Also see this: https://support.skype.com/en/faq/FA34487/why-can-i-no-longer-make-calls-to-india-from-india
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Subscription renewed but not able to call

Me too having the sme issue here.
My subscription starts from 18th of each May; though the subscription charge gets deducted 3 days before each time. And still not able to call even it is 18th May.
Dear Skype representatives, can you please do the needful asap and solve our issues??

Hello,
Using some else's thread is not only unfair to the thread starter but can lead to confusion and cause difficulty for those who are trying to assist you.
Your issue is different to that of the person(s) whose thread you infiltrated. Two issues are almost never identical. There are too many variables.
Please start your own thread here.
Thank you.
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription renewal, but not all services updated

Hi,
I was renew my Creative Cloud subscription, all desktop application working correctly (Photoshop and Lightroom). But, in Creative Cloud I still have 2 GB size and my Lightroom mobile has prompt "Subscription expired" (also in desktop Lightroom while I'm try connect to Lightroom mobile).
My operation system : MAC OS X 9.5
Information about subscription:
Plan: Creative Cloud for photographer (one-year) (298013300)
Last transaction number: 8975161559
Last transaction date: 16.09.2014
As recommend me early Adobe Tech support in Russia, I was reinstall all Creative Cloud software, but problem with Creative Cloud size and Lightroom mobile not solved.
Regards
Dmitry

Hi Arnaud,
Have you any news about my problem’s solve ?
Regards
Dmitry

12 month Subscription does not appear on account

I have a recurring 1 month subscription or unlimited US calling and a 12 month subscription for a skype number. Only the 1 month subscription appears on my account page although the skype number does work. I want to make sure this number does not suddenly become inactive. Why is it not showing up?

Skype Rip Off people on Renewal $30 Number $30 Calling Plan Why Skype and Microsoft Sucks: My Subscription Order No.[removed for privacy] paid and delivery but not working I would like to know why the subscription I bought is not available I can make phone calls please fix the problem Skype is not a solution but a big problem since microsoft took over very disappointing
Yes they told me I will have to pay $30 for my number and $30 for my 12 months subscription now they said they did not they are liarsMy subscription is not working neither after several months tried to fix the problem no one from skype neither from Microsoft tried to contact me is very painful to paid skype for a phone services and they just do nothing but laughing in your face Skype and Microsoft let me tell you something in your face you both sucks big time you are nightmare what a pityI would love to sue skype since they are not providing with the service I contract with then my business is suffering for negligence in delivery my subscription that I bought but is not working long time ago I will follow a class action against skype please keep updated

Unlimited World 12 month subscription automatic re...

Last year I got a 15% discount for my 12-month Unlimited World subscription.
This year it was automatically renewed at the full price.
But when I look today, the 15% discount is still available if I manually buy a new subscription.
So why did Skype automatically renew me at the highest possible price?
It's ridiculous that the discount is not given in the automatic renewal, if the discount is available for manual renewal.
I inquired with Skype chat support and they said that during my automatic renewal there was no discount available. This is just criminal! Why would there be discount last year and today, but not during my renewal a few days earlier?
I asked to make a complaint and chat support said I have to write a physical letter to their office in Luxembourg. Which is even more ridiculous.

Hello and welcome to the Skype Community.
I can see from your account your Unlimited World 12 months Subscription renewal history which is as follows:
Originally purchased April 7th 2013 @ GBP 99.57
Renewed April 4th 2014 @ GBP 86.58
Renewed April 4th 2015 @ GBP 101.88
None of these prices reflect an exact 15% differential.
I'll check your issue and advise.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

India monthly subscription not working

Hi
I have purchased one month subscription ..But I'm unable to call any landline ormobiles.I cud hear only the ringing but call doesn't connect.Tried from windows android 4.1,android 4.0 same result.pls help...

ajeet198242 wrote:
at this time I am in Dubai
Hello and welcome to the Skype Community.
The UAE blocks all VoIP outbound traffic including Skype. Try accessing the internet using a VPN.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Monthly subscription renewed but skype minutes...

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