Re: Moved from O2 to BT, line speed halved.

Did eactly the same thing it has taken 87 mins to register on the website and post this, web pages are so slow to download iplayer will not even load
Speed test shows 6 mb speed so I am getting what I was promised!!!!!!!
Not a happy customer
Sorry to leave o2 if you are thinking of doining the same DO NOT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods  I moved your post to start a subject on your own so any replies will be for your problem and not the originator of the previous post
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • Re: Line speed halved

    Hi my line speed has halfed Since  I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB  Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,

    barry47 wrote:
    Hi my line speed has halfed Since  I was Offered Fast Optic Broardband,I had my house rewired by BT engineers With all the up to date connections and got my speed up to 3MB After being offered Fast Optic,, Which I could Not Afford My speed was cut To 1.5MB  Talking to engineers in the street they say BT has cut the speed to sell fast optic I have Contacted BBC Rip off Britain,
    I'm sorry but that is rubbish. There is no way that your speed has been cut on purpose mor likely there is a problem with your connection. 
    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Uploading newer ios on Ipad 2 - things were going well then got a picture of the apple logo and a line moving from start to end - stopped short of end and can't do anything now - HELP

    Uploading newer ios on Ipad 2 - things were going well then got a picture of the apple logo and a line moving from start to end - stopped short of end and can't do anything now - HELP

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  • BB line speed is now half the speed since moving t...

    I would like to know why the line speed is now 0.77MB when it was more than 1.7MB when I started with BT.
    We used to be able to watch films on ipad without problems but now this is not possible unless you want ro watch it minimised which is not acceptable.
    I can't understand why BT thinks a line speed of 0.77MB is categorised as "good". This is NOT good.
    Please help!

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Line speed cut from 2meg to 256kbps

    Last week my line speed went from a slow, but at lease usable 1.5/2megs, down to a completely unusable 256k. I can't download, can't even play online with that.
    To say I'm miffed is an understatement. Is this a known problem, and is it temporary?
    Anyone else having this problem.
    Connected to the Ranmoor, Sheffield exchange if that helps.

    Hi, here are the BT wholesale line stats:
    "For Telephone Number 0114xxxxxxx on Exchange RANMOOR
    Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service.
    Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 250Kbps.
    Your exchange is planned to have ADSL2+ by 31st January 2011. Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 500Kbps.
    The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained."
    I'm (rather gallingly) on Option 3 because up until now, I've needed an unlimited service (although at 256k, downloading anything isn't really an option), so it looks like it's definately a problem with the line, rather than the hub, but what could have changed?

  • Verizon.ne​t Email Speeds Do Not Match FIOS Line Speeds

    In the past months since about September 2012, Verizon email servers are not moving data as fast as the line speeds customers are subscribing to.  Such as, Fios 15/5 mbps line speed package, using a browser and going to a speed test website, the results are equal to or better than 15/5. 
    Except for when Verizon.net customers use the Verizon.net email accounts which come with the internet package. Those speeds have degraded, especially when moving from the old email servers to the new ones (incoming.verizon.net to pop3.verizon.net).  The overall speed with their email, via browser or software (Outlook, Windows Live Mail, Outlook Express, Thunderbird etc.) has dropped to as little as 1.0 mbps when obtaining email, especially those which have some payload such as a 6 MB .pdf, .jpg., .tiff, .zip, .rar and so forth.
    What's fowl about this is, Verizon.net support folks have no access to the email network so they are unable to communicate to those running the email servers that customers are unhappy with the service.  Mostly, those who are new to Verizon Fios just continue to use their Gmail or Live accounts which just happen to work satisfactorily, speeds in the area of the above example, 15/5 mbps.
    What's really bad about this is, upgrade to the Quantum Fios packages and guess what?  Email speeds don’t move an inch faster.  This means, the email network/servers with Verizon.net are speed regulated outside of the customers line speed connection.  Too bad, customers pay extra for more speed yet, email with Verizon remains at the slow pace. I have much issue with this since in the past, this had never been an issue.  Now that Verizon has Fiber, it is? It would be nice if they published this alongside of the many features that come with a Fios ISP account however, it is nowhere to be seen. 
    This is obviously bait and switch service and features.

    You don't go into the details as to why the account was suspended ... that background might be helpful since you're asking others for their opinion.  In general it sounds like the account was "deleted" at which point all mail is bounced because the address no longer exists -- but Verizon holds the name in reserve for some period of time to prevent someone from re-registering it in case an error was made and for some level of security, I suppose.
    Anyhow ... on your commentary about not using an @verizon.net address as your primary address ... I think you will have this with many providers.  Hotmail, Yahoo, and Gmail all do this if you terminate the account (they do have a suspended account due to inactivity feature which operates differently, but pretty much do the same thing for deletions and such.   I don't use the @verizon.net account as my primary for a different reason however -- my primary address is provider agnostic.   I can move providers (although I'm quite happy with FiOS at the moment) -or- if at some point down the road I have to move out of Verizon territory, my email address will not need to change.  I used this little fact to my advantage when I moved from Comcast to Verizon a few years ago -- no one knew I changed providers because my email address didn't change.   Now .. I don't use one of the free services for email, I own my own domain name (about $10/year from the likes of GoDaddy) and have my domain hosted on the Google Apps tier (but even without that, GoDaddy will do basic forwarding for you of any email address to whatever mail account you're presently using).    Something to think about.

  • Thinking of moving from O2 Broadband to BT : Opini...

    Hi all,
    I'm currently with O2 having been a customer with them for many years. I'm on a rolling month to month contract with them as I have never renewed since my previous contract expired last year. I've got my MAC having requested it last week and at the time O2 offered me free broadband for 12 months if I renewed there and then. 
    I'm unsure whether to stay or move with the upcoming sale of O2 over to Sky. As I said, been a happy customer for many years and its only recently I've had any hassles with speeds. In the evenings laterly from 18.30 onwards until about midnight my d/l speeds drop from a normally very good @16mbps to around 1-2mbps. This is becoming tiresome and despite having reported it to O2 Support they maintain there are no issues and that there is no congestion affecting me. Been getting nowhere with this problem so as you can understand I am reluctant to sign up with them for another contract at this time. So I've been looking at a move, perhaps to BT. My exchange details can be seen below along with my current line stats - my exchange looks to be getting FTTC in 2014 so I'll have to wait for that. Until then I believe I can get ADSL2+ with BT from my exchange so I'd like to aska couple of questions on not only that but on peoples experiences with BT if I may.
    Firstly, has anyone else moved from O2 to BT and if so how did you find the experience and subsequent line speeds?. I'm of the understanding that I'll receive similar speeds with BT that I already get with my current O2 package?. Also, I assume since I'm on ADSL2+ with O2 at the moment that with BT's 'top package' I'll also be put on ADSL2+?.
    We've been sent a letter by BT offering the 'top broadband package' for £11.10 per month for 18 months. This one:-
    To thank you for choosing us, we've chosen you for something special. You can get our top of the range broadband package with unlimited UK evening and weekend calls for £11.10 a month, plus your usual line rental throughout.
    Normally this costs £26 a month, so you'll be getting it for less than half price. You won't see this offer advertised anywhere. It's only for the handful of people we're writing to.
    Here are some of the benefits that set this package apart:-
    Unlimited usage. You don't have to worry about exceeding your limit or paying extra. You can download music, watch films and BBC iPlayer and play games - as much as you like.
    The latest technology. You get our most reliable wireless signal ever to your laptop, desktop, tablet or phone, thanks to the latest Smart Wireless and 'N' Technology.
    BT Home Hub worth £99. Your Home Hub is included. All you pay is £6.95 for delivery.
    Free, unlimited wifi minutes. When you're out and about you can avoid expensive data costs by logging on with your smartphone or laptop at over 4.5 million hotspots in the UK and 3 million abroad - the largest wifi network in the world.
    Free advanced McAfee Family Protection software worth £44.99, to help keep your children safe online.
    Plus unlimited UK Evening and Weekend calls. You can chat away to family and friends every night and all weekend. Unlimited UK evening and weekend calls are all part of the package. And unlimited minutes to 0845 and 0870 numbers are also included within your calling plan times so you can ring companise like banks without worrying about costs.
     Is that a pretty good deal?. Here are my current details, exchange and line stats:-
    Many thanks for any replies.

    Hi Cammy55,
    I've moved your thread to the Bills & Packages board as it's more related to the BB&phone packages and hopefully you'll also get more of a response from the community members.
    It terms of ADSL2+ and broadband speed, as long as your local exchange has been BTw 21cn upgraded ( which it looks like it has ) then you will be able to receive the ADSL2/2+ (upto 12mbps / 20mbps) service with a upload speed of around 1.2mbps.
    Your line attenuation should also be around the same, so with a line attenuation of 20dB your line is approx. 1.4Km long which I would have estimated a broadband speed between 17mbps to 20mbps on a good quality line.
    BT Retail should also give you an estimated broadband speed figure when your order or use the BT Retail BB checker.
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
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    See if someone in the community had the same problem and how they got it resolved.

  • I just moved from Germany back to the USA. How can I use an German iPhone6 from T-Mobile  in the USA

    I just moved from Germany back to the USA. How can I use an German iPhone 6 from T-Mobile  in the USA?

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  • Massive drop in line speed...

    Hi all,
    I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
    Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
    I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
    On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
    I power-cycled the router and after the diagnostics had completed etc and the line synch process had  completed the speed of the line had dropped again slightly.
    Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
    The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
    I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
    So... to explain further...
    here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
    > ADSL status @ 04:43 10/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2528000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2592000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    18. 6 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 09:33 12/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2976000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  3328000 bps   US Attainable Rate   :  1104000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       16  dB
       DS actual PSD           :    19. 3 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 04:07 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2880000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2912000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       15  dB
       DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
    As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
    I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
    During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
    Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
    Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
    I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
    I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
    Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
    Regards,
    Dizzy
    PS> if my speed increases beyond 4.5mbps I won't be upset!

    5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
    At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
    It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
    The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
    At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
    It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
    For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
    I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
    On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
    Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
    > adsl status @ 12:44 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2880000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2912000 bps   US Attainable Rate   :  1100000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
       DS Interleave Depth     :       32       US Interleave Depth  :        8
       NE Current Attenuation  :       45 dB    Cur SNR Margin       :       16  dB
       DS actual PSD           :    18. 7 dB    US actual PSD        :    11. 9  dB
       ADSL Firmware Version   : 232201_A
      -------------------------------- ATU-C Info ---------------------------------
       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
    > adsl status @ 17:56 13/02/2010
      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
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       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
       DS Path Mode            :  Interleave    US Path Mode         :  Interleave
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      -------------------------------- ATU-C Info ---------------------------------
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       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
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      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
       DS Actual Rate          :  2944000 bps   US Actual Rate       :   448000 bps
       DS Attainable Rate      :  2976000 bps   US Attainable Rate   :  1108000 bps
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       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
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      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
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       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >
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       Running Mode            :    G.DMT       State                : SHOWTIME
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       DSLAM CHIPSET VENDOR    : < ALA >
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      --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
       Running Mode            :    G.DMT       State                : SHOWTIME
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       DS Attainable Rate      :  3040000 bps   US Attainable Rate   :  1100000 bps
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       ADSL Firmware Version   : 232201_A
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       Far Current Attenuation :       31 dB    Far SNR Margin       :       19  dB
       CO ITU Version[0]       : 0000414c       CO ITU Version[1]    : 00004342
       DSLAM CHIPSET VENDOR    : < ALA >

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