Re: Multiple Accounts

Sorry to repost again, but I am new to this, Right now I am totally frustrated with bt and just neet to vent. It looks like I have an old online telephone account with bt which means now I have bt vision I am unable to get BT sport and bt cloud because I am not the account holder. (of course I am the account holder) this is what I went trough the past couple of days. Please can anyone resolve this for me.
Dear BT,
Burway Rowing club A/C ********** / Margaret Barrett A/C ********
As of the 1st August, I have spent many hours on the telephone to your customer service
department. Having waited on several occasions more than 30 minutes to be connected to
an agent, only to be told I was being transferred to a different department, then being told
that they could not help me and I should try the. Online chat as they would be able to talk
me through it. Again after waiting patiently and being connected. The agent then said he
would phone me, which to his credit he did, only to transfer me to another department,
where I was then disconnected. You cannot imagine my frustration at this point. Eventually
after some time I connected again to a very nice chap who took control of my computer
and then suggested I got in touch with the Billing department. This is the department I first
started with on the 1st August . It is now Sunday 4th August and still no one will help. So if
I write this down, just maybe someone at BT has the technical ability to resolve a very
simple matter for me.
Account number ********** relates to the telephone of Burway RowingClub
************. I am not the account holder of this account. I am the treasurer of the
Rowing club, but set up online access to the account. When it was operational. In 2012 we
cancelled this account and now use your plus net. So the account should not be active.
In June this year I signed up for BT infinity, which I now have account number ***********. This gives me free bt sports channels for a year. The problem I am having is
that when I try to login it tells me that Margaret Barrett is the account holder and I cannot
login or login to BT Cloud. I believe it is because account ********** is still the primary
account, but is not associated with my BT vision account. This means I cannot access BT
sport and Bt cloud. Please can you wipe account ************** from your system, so I am
able to access my BT vision and use all the extras.
Thanking you in anticipation of an early resolution to this matter.
Margaret Barrett

I believe the "Oops" error text is specific to only the web email app (OWA), not the desktop client.  Do you get any other error details or error numbers?  Regardless of what app you are currently using, it may be worthwhile
to try the other method you are NOT using (e.g. try the Outlook desktop client if you get the error in OWA, or use OWA if you get the error in the client) just to see if the behavior differs.
Eric Legault (MVP: Outlook)
Co-author, Microsoft Office 2013 Professional Step-By-Step
Try Outlook Touch!

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